Address:
1 General Lyman Field, Hilo (Hawaii Island), HI, 96720, United States
Phone:
(1) 808-935-6878
Hours of Operation:
Sun - Sat 6:00 AM - 9:00 PM
If flying in, the rental counter is within the terminal with a short walk to the car lot.
Our rental facility is open for car rentals. To reach us via phone, please give us a call at the number listed on this page.
When it’s time to return home, drop off your rental car to 1 General Lyman Field, Hilo, HI 96720, which is the same address as car rental pickup. Once you have followed the car rental return signs and parked your rental, you can check out at the Budget airport desk.
Quickly pick up a car rental from the Hilo airport and be on your way to feeling the sand between your toes. Car rentals are a popular and practical form of transportation, especially among visitors to the Big Island. Get the most out of your trip with a car rental in Hilo, Hawaii.
Fastbreak Membership: A Budget Fastbreak Membership lets you skip the lines and quickly get your rental car, and the best part is that it’s completely free! Take a moment and sign up now.
Cheap Prices: No need to wait for a sale to book your rental—Budget offers a variety of coupons and discounts on our website every day. To make our deals even sweeter, we offer a Best Rate Guarantee policy. If you find a Budget car rental for a lower rate on another website, we will not only match it but give you an even larger discount.
Family trip to Hawaii? Great! Check out our minivan rentals and fit the whole clan along with all their luggage and scuba gear. However, if this is a honeymoon or romantic getaway, you could get comfy and cozy in a luxury rental. If neither of these options appeals to you, browse through the many other available rental models from Budget at the Hilo International Airport.
Climb the hills and mountains on your way to Rainbow Falls with an SUV rental. Choose a 5-, 7-, or 8-seat vehicle.
Car seats, towels, floaties, and other beach toys can easily fit into a roomy minivan headed to Carlsmith Beach Park.
You’ll really be in paradise with a luxury car rental in Hilo. You can cruise in style inside luxury sedans and premium SUVs.
See Richardson Ocean Park like never before with a convertible rental. Imagine smelling the ocean breeze as the wind blows through your hair.
Who wants to leave Hawaii? Extend your trip with a monthly car rental in Hilo and drive it for 1 to 11 months.
You’re in Hawaii! Whether you face a long layover, delayed flight, or a quick business trip, make sure to get out of the airport. There is plenty to do nearby. Quickly grab a car rental and eat local food or dip your toes in the water. Seize the day during your time in Hilo!
Cancellation Policy
Acceptance of Loss Damage Waiver relieves the renter and authorized additional drivers of financial responsibility if the Budget car is damaged or stolen while under rental contract. Using the vehicle in violation of any of the use restrictions listed on the rental agreement could void LDW and leave the renter fully responsible for any damage to the vehicle.
LDW is not available in all states and certain restrictions may apply in some states. At the time of rental, the customer must initial whether he/she accepts or declines the LDW and/or other optional services. LDW and other optional services must be signed for at the rental counter.
If LDW is not accepted, the customer may be responsible for up to the full fair market value of the car if it is damaged, vandalized or stolen during the rental. The customer may also be responsible for reimbursing Budget for the revenue lost by not being able to use the car while it is being repaired or not recovered due to theft (referred to as Loss Of Use).
Participating locations will accept a Debit card, however, it must have an accepted bank processing logo (Visa, MasterCard, AMEX, Discover, etc) at the time of rental if you are at least 25 years of agewith the following requirements:
Budget will generally request an authorization hold against your account for the estimated rental charges of the rental, but reserves the right in its sole discretion to request an extra value to be based on certain factors as we deem appropriate:
THESE FUNDS WILL NOT BE AVAILABLE FOR YOUR USE. When the rental is over, we will process the reversal, but the bank may take time to post it back to the account. If you fail to return the vehicle as agreed, Budget will obtain additional authorizations from your account to cover the rental charges. Budget is not responsible for any returned checks or overdraft fees based on this policy.
Positive identification in addition to your driver's license may be required.
Note: Prepaid Debit/Gift cards are not acceptable methods of credit identification to pick up a car at any location. Prepaid Debit/Gift cards are accepted at time of return only, if we can obtain full authorization from the card bank for the total charges due.
At time of rental, driver must present a valid drivers license in the drivers name. All drivers must have a safe driving record. You may be asked to sign a driving record addendum or be subject to a computerized Department of Motor Vehicles check. Based upon such search, Budget reserves the right to deny a rental opportunity. Customers with a drivers license in a non-Roman alphabet may be asked to present an international driving permit (IDP) for translation purposes.
Public liability insurance is with in accordance of the insurance laws of the country. Customer may inquire for additional information of the benefits, conditions and acceptance at the time of rental.
All additional drivers must be at least 25 years of age. The fee for each additional driver is $13/day with a maximum charge of $65 per rental. The following are exempt from the fee but must meet all other driver requirements: the renter's employer or fellow employee when on company business and renting under a corporate account; the renter's spouse or domestic partner; the companion driver of a renter with a disability who has completed the non-licensed renter form; for insurance replacement rentals, company employees or family members who are designated on the insurance policy. All other additional drivers must complete and sign an additional driver form and present valid credit identification. A maximum of two additional drivers may complete a form.
Additional Fees
Credit Holds
For authorization hold limits, please see the following topics:
A customer renting a Luxury Car, Minivan, 12-Passenger Van, Full-Size SUV, Premium SUV, Standard Elite SUV or any vehicle in the Specialty/Street Fleet/Cool Car categories must be at least 25 years old.
For all other car classes, a customer presenting a major charge card or Budget charge card must be at least 21 years old. An underage surcharge of $27.00 per day will apply for renters 21-24 years old.
A customer presenting an acceptable bank debit card must be at least 25 years old. (See Debit Card Policies for acceptable car groups and full details.)
A customer presenting a government-issued Visa/MasterCard or government travel/purchase orders can rent any car class at age 18 without an underage fee.
Fuel Service Charge. Most rentals come with a full tank of fuel, but that is not always the case.
Where available, if permitted by law, if you drive less than 75 miles, you acknowledge that we will add a flat fee to the rental, the amount of which will be disclosed on the Rental Contract and at the counter prior to rental. You may avoid this charge at time of return by providing a receipt for fuel purchased at which time the flat fee will be reversed from your total rental charges. If this subparagraph (a) does not apply, there are three refueling options:
1) If you do not accept the fuel service option, where available, at the beginning of your rental, and you return the car with less fuel than was in it when you received it, as we determine in our sole discretion, we will charge you a fuel service charge at the applicable rate per-mile or rate per-gallon specified on the Rental Contract or disclosed at the location. The per-mile rate is used if you do not buy fuel during the rental. To calculate this amount, we multiply the number of miles driven, as shown on the car’s odometer (or provided by the vehicle's telematics device), times the per-mile rate shown on the Rental Contract. The per gallon rate is used if you buy fuel during the rental and provide us with a receipt on our request, but the tank is not as full when you return the car as when you received the car (by using the factory installed gauge, rounded down to the nearest 1/8 tank), times the per-gallon rate shown on the Rental Contract.
Although two methods are used for ease of calculation, the per mile and per-gallon rates produce approximately the same result. Some of our cars are equipped with onboard telematics which record the actual amounts of fuel in the gas tank. In the event your car has such a device, you will be charged for the actual amount of gasoline needed to fill the tank based on the reading of this device.
2) If you accept the fuel service option at the beginning of your rental, you will be charged as shown on the Rental Contract for that purchase and you will not pay us a fuel service charge. If you choose this option, you will not incur an additional fuel service charge, but you will not receive any credit for fuel left in the tank at the time of return. If you accept the partial fuel service option at the beginning of your rental, you will be charged as shown on the Rental Contract for that purchase and you will pay a fuel service charge for any fuel not covered by the partial fuel service option. The per-gallon cost of the fuel service option will always be lower than the fuel service charge. The cost of refueling the car yourself at a local service station may be lower than the fuel service charge or the fuel service option. You acknowledge that the fuel service charge is not a retail sale of fuel.
3) You may avoid a fuel service charge if you return the car with the fuel tank as full as when you received it and, if requested by us, present a receipt for your fuel purchase. If you put fuel into the car, you must use the correct fuel (having the grade of gasoline stated on the car fuel information decal, or on-road diesel). Do not use ethanol fuel even if the car states that it is a flex-fuel vehicle.
At time of pickup, all drivers must present a valid driver's license in their name (see "Driver's License Requirements" section for complete details).
- If the driver's license is not issued from the U.S., then the renter must also present a valid passport or Canadian enhanced license and a travel itinerary showing proof of return to the resident country.
- If the country of residence on the renter's credentials does not match the country indicated on the reservation, the rental rate will change.
- You may be asked to sign a driving record addendum or be subject to a computerized Department of Motor Vehicles check. All drivers must have a safe driving record or Budget reserves the right to deny the rental.
At time of pickup, renter must present one of the following credentials:
- A valid credit card in the renter's name. See the "Credit Card Policies" section for complete details.
- A valid debit card in the renter's name (at participating locations). If using a debit card, additional documentation may be required. See the "Debit Card Policies" section for complete details.
Note: A prepaid, loadable charge card or gift card is not an acceptable credential.
When using some offer codes, you must provide association, corporate, or government credentials to prove eligibility for the special rate/benefit.
Keep your reservation confirmation number because it is necessary for modification, cancellation or refund requests.
Once your scheduled pick-up time passes, reservation changes cannot be made online.
Opt-in
Budget Mobile Notifications is a standard rated subscription alert service providing time-sensitive mobile alerts and MMS to customers that include updates to the customer's current and upcoming rentals, and information about claims or inquiries relating to past rentals. By providing your phone number you agree to receive text messages, including text messages sent by an automatic telephone dialing system ("ATDS"), from us and our service partners regarding your rental. Messaging frequency varies based on customer journey. We will not use an ATDS to send you texts for marketing purposes unless we receive your prior express written consent. You are not required to provide consent in order to purchase any of our goods or services.
Opt-out
To Opt-Out of marketing text messages text "STOP" from your mobile device in response to a marketing text message. You can also manage your preferences to receive marketing text messages by updating your Budget profile at Budget.com. Simply select "No" from the SMS Notifications option in the communication preference section of your profile.
Help
To get help, text "HELP" in response to a text message or email custserv@budget.com or call 1-800-621-2844.
Carriers Supported (U.S. only)
AT&T, Sprint, T-Mobile®, Verizon Wireless, Virgin Mobile USA, U.S. Cellular®, Metro PCS, ACS Wireless, All West Wireless, Bluegrass, Boost USA, Cambridge Telecom, Cellcom, Cellular South, Centennial, Cincinnati Bell, Cricket Communications, Cellular One of East Central Illinois, Appalachian Wireless, Farmer's Mutual Telephone Company, General Communications, Golden State Cellular, PC Management, Inland Cellular, Illinois Valley Cellular, Nex-Tech Wireless, Nucla-Naturita, nTelos, Revol, Silver Star PCS (Gold Star), Snake River PCS, South Central, Syringa, Thumb Cellular, UBET Wireless, Unicel, United Wireless, and West Central Wireless.
*T-Mobile is not liable for delayed or undelivered messages
Carriers Supported (Canada only)
Aliant Mobility, Bell Mobility, Eastlink, Fido, Mobilicity, MTS, NorthernTel Mobility, Public Mobile, Rogers Wireless, SaskTel Mobility, Télébec Mobilité, TELUS Mobility, Vidéotron, Virgin Mobile Canada, WIND Mobile
Complete Terms and Conditions & Privacy Policy:
Warranty
Budget will not be liable for any delays in the receipt of any SMS messages connected with our SMS Gateway. Delivery of SMS messages is subject to effective transmission from your wireless service provider/network operator.
Privacy
We will only use your information to provide you the services you request and as set forth in our privacy notice which can be found at www.budget.com/privacy.
Fee
Budget does not charge a fee for text messaging service. Standard messaging and data rates may apply, we are not responsible for any charges from a person's service provider that may result from us providing this service. Budget assumes no responsibility for charges incurred by signing up for this text messaging service. Any text messaging fees that you incur will be billed on your individual mobile provider bill.
Towing is not permitted. Vehicles cannot be used to tow or push anything. A trailer hitch cannot be installed on the vehicles.
Travel to other countries is not possible from the Hawaiian islands.
Travel to other states is not possible. Vehicles at this location can only be driven on the Hawaiian island of pickup. Based on availability, one-way rentals are allowed only to Hawaiian cities on the same island of pickup. Vehicles cannot travel between islands. In addition, vehicles are not permitted to travel on unsafe or unpaved roads. A map will be provided at the time of rental showing which roads are restricted. Call the location direct if more details are needed on road restrictions prior to the rental.
E-TOLL COLLECTION DEVICE AVAILABILITY
TOLL PAYMENT TAG PASS
You are responsible for payment of all tolls incurred during the rental period. We offer an optional service called e-toll that allows customers to use electronic toll lanes on highways, bridges, tunnels, and other tolled passages. All vehicles are pre-equipped to electronically process tolls. If you do not pay cash for tolls, you automatically opt into our e-toll service to which you agree to pay us or our toll program administrator with whom we will share your credit card/debit information for all tolls incurred during your rental and all related fees, charges, and penalties. The e-toll fees may take 4-8 weeks after the rental to be billed to your credit card/debit card on file.
E-TOLL SERVICE CONVENIENCE FEES
Additional Notes
All toll charges incurred will be paid at the maximum prevailing non-discounted or cash rates posted by the toll authority.
NO service charges will apply if e-Toll is NOT USED during the rental duration.
E-TOLL UNLIMITED
Available at participating locations in the following states: California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Oklahoma, Ohio, Pennsylvania, Rhode Island, Texas, Vermont, Washington, and West Virginia.
If you use the unlimited E-Toll service, all cost of tolls and convenience Fees are included. For this service, you pay a flat fee of $10.99 up to $23.99 USD per each day of the rental period, regardless of whether or not you incur any tolls, or a flat fee of $54.95 up to $119.95 USD per week. E-toll unlimited must be purchased at the beginning of the rental.
OPTING OUT OF E-TOLL
If you do not choose e-toll unlimited at the time of rental, you may avoid the standard e-toll fees on any given day during the term of the rental if you ensure the transponder shield box is in the "closed" position and you pay cash for all tolls, use your own adequately funded, properly mounted and compatible electronic toll device to pay for all tolls, or pay the toll authority directly and follow the toll authority rules and requirements.
For more information on tolling, please visit budget.com/etoll or check at the time of rental.