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Rent a Car at Klagenfurt Dtn

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Klagenfurt Dtn (KL7)

Address:

Flughafenstrasse 60-64, Klagenfurt, XX, 9020, Austria

Phone:

+43 505858 5820

Hours of Operation:

Sun 10:00 AM - 11:00 AM; Mon 8:00 AM - 4:00 PM; Tue 8:00 AM - 5:00 PM; Wed - Fri 8:00 AM - 4:00 PM

Holiday Hours:


2024
WEIHNACHTE   December  24  closed - closed
CHRISTMAS   December  25  closed - closed

2025
NEW YEARS DAY   January  1  closed - closed
EPIPHANY   January  6  closed - closed
EASTER   April  21  closed - closed
NATIONAL DAY   May  1  closed - closed
ASCENSION   May  29  closed - closed
WHIT MONDAY   June  9  closed - closed
CORPUS CHRISTI   June  19  closed - closed
ASSUMPTION DAY   August  15  closed - closed
NATIONAL DAY   October  26  closed - closed
LOCAL HOLIDAY   December  8  closed - closed
CHRISTMAS   December  24 - December  25  closed - closed
NEW YEAR   December  31 - January  1  closed - closed
EMPFÄNGNIS   December  8  closed - closed
STEFANITAG   December  26  closed - closed
SILVESTER   December  31  closed - closed

Free pickup service available

Location Information
After-hours Returns
Park & lock the car. Place the completed contract & the keys in the Drop Box located in the Returns area. Remember to take your personal belongings with you.

Terms and Conditions

Prepay Rules
  • Retain your reservation confirmation number as it is necessary for modification, cancellation or no-show refund requests. Changes to your prepay reservation must be made either on Budget.com, Budget.com.au or Budget.co.nz or at the rental counter. At time of change, current rates, taxes and fees apply.
  • Your credit or debit card will be charged upon reservation confirmation. Method of prepayment toward your rental may not be changed after confirmation.
  • Debit cards are not accepted at some Budget locations and are not a recommended form of prepayment.
  • While a debit or prepaid charge card is an acceptable form of rental prepayment online, they may not be accepted for the credit hold required when you pick up your vehicle.
  • Please review the terms and conditions on our confirmation page regarding credit or debit card acceptance at the location. To release the vehicle to you at time of pick-up, all rental terms and conditions must be met, regardless of your original prepayment.
  • Prepaid Debit/Gift cards are not acceptable methods of credit identification to pick up a vehicle at any location. One of the above mentioned cards must be presented. Prepaid Debit/Gift cards are accepted at time of return only.
  • The same credit or debit card used to complete an online Pay Now reservation must be presented at the rental pick-up counter as a form of identification.
  • Generally, at the time of rental, we'll require an authorization hold on your credit card or debit card. A prepaid charge card is not accepted for this required hold.
  • The card presented at pickup will be the card of record for the rental.
  • If you use a debit card at a location that accepts them, we will perform a credit check to ensure credit worthiness before releasing the vehicle and you must also present a second form of current identification.
  • Prepaid reservations are only offered at participating locations.
  • Upon paying your rental with a Debit Card, Budget will generally request an authorization hold against your account for the estimated charges of the rental but reserves the right in its sole, discretion, to request extra value based on certain factors as we deem appropriate. Some exceptions may apply. THESE FUNDS WILL NOT BE AVAILABLE FOR YOUR USE.
  • If you selected Fuel Service Option, fuel price isn't included in your reservation total, but prevailing market rate will be added when you return your vehicle .
  • Budget accepts most major credit cards as credit identification at the time of rental. Accepted credit cards: Budget Charge Card, American Express, AT&T Capital, Diner's Club Intl, Discover, China Union Pay, GE Capital, JCB, MasterCard, PHH, Sears and Visa. Some locations may not accept each of the referenced cards.
  • Coupons may be applied to prepay rentals. Vouchers or Budget rental certificates cannot be used in conjunction with a prepay reservation.
  • Gift Cards (Budget or any other) are not allowed on prepay reservations.
  • When the rental is over, we will process the reversal but the bank may take time to post it back to the account - unless you already paid toward your rental, in which case the hold will be only $100 USD. While this hold is in place, the funds will not be available for your use.
  • Budget is not responsible for any returned checks or overdrafts based on this policy.
  • Your quoted rental rate is based on the exact parameters (locations, dates, etc.) of your particular rental - changing your confirmed reservation parameters could result in a different rate.
  • There is no fee for making the following changes: vehicle type, options (GPS, protections, etc.), rental period dates/times, adding other drivers, switching between participating prepay pick-up locations within the same country. To change to a non-participating location or one outside of the original pick-up country, you must cancel your original reservation (with applicable cancellation fee) and re-book at then current rates.
  • Non-permissible changes include: method of prepayment; name on reservation; changing your pick-up to a non-participating prepay location or one outside of the original pick-up country. If you still wish to make these changes, you must cancel your original prepay reservation with applicable cancellation fee and re-book at then current rates.
  • At time of rental pick-up, location rental qualification rules apply. The name on all rental credentials (license and credit or debit card) must match the name on the reservation. If the names do not match, it is deemed a non-permissible change to your prepay reservation and must follow procedures to cancel and re-book at then current rates (with applicable cancellation or no-show fees).
  • At the time of pick up, driver must present a valid driver's license and credit card (or debit card at participating locations) in the driver's name. A prepaid charge card is not an acceptable credential. All drivers must have a safe driving record.
  • At time of pick up, driver must present a valid, drivers license and credit or debit card in the driver's name. If the drivers license is not U.S.-issued, you must present your drivers license and either a passport or a Canadian enhanced license in the driver's name.
  • At the time of rental, the renter or authorized driver may be subject to an electronic DMV check from the issuing state of the driver's license, or may be asked to sign a declaration attesting to specific criteria.
  • Positive identification in addition to your driver's license may be required.
  • Your total rental rate is calculated based on the information provided at time of reservation.
  • Vehicles are rented on a daily (24-hour) basis. There is a 29-minute grace period for returns. After 30 minutes late, a 3/4-day late charge + $.01 + taxes apply. After 90 minutes late, full-day late charges + taxes apply. There is no grace period for rental fees, surcharges and optional equipment or protections charges, so full-day late charges will apply for these items.
  • Extensions or late returns result in additional charges.
  • Rather than requiring customers to be 25 to rent, Budget now rents to customers between the ages of 21-24 with a valid credit card and driver's license. At time of rental, we will automatically apply an additional underage surcharge for these drivers.
  • The collection, use and retention of your information, including your personally identifiable information, provided to us in connection with payment for our services and products, or participation in our programs, whether directly by you or on your behalf through a payment service, is subject to our Privacy Notice.

Cancellation Policy

  • Changes to a reservation must be done at Budget.com, Budget.com.au, or Budget.co.nz using the "Modify/Cancel" option.  Any changes to the reservation may impact the rental charges.  If a prepaid reservation is cancelled more than 24 hours before the pickup time, a $50.00 USD cancellation fee will be assessed.
  • If you need to cancel during the 24 hour period prior to the scheduled pick-up time, we will refund the full prepaid amount less a $150 USD processing fee. 
  • If you do not cancel the reservation prior to the time of pick-up and the rental vehicle is not picked up on the rental date, no portion of the prepaid amount will be refunded.
  • If you return the vehicle before the original return date (early return), you will not be refunded any portion of the payment.
  • All refund requests must be submitted within six months of the scheduled rental pick up date. No refunds will be granted after this six month window.
  • Underpayments will be handled at the counter at time of rental return. Unfortunately, we can't promise that your prepaid daily vehicle rate will apply if you change vehicle types, lengthen or shorten your rental period or change your pick up location.
  • Upon returning the vehicle, Budget will process a release of the unused portion of the hold subject to your bank's procedure. This hold may take up to two weeks to be released by your bank.
  • If you have already paid toward your rental using a debit card, we will reverse any hold when the rental is over. The bank, however, may take time to post it back to your account. While this hold is in place, the funds will not be available for your use.

Supplemental Liability Insurance

Supplemental Liability Insurance is not available at this location.


Cash

Optional Coverages

Damage Waiver

In most cases, Damage Waiver is provided with the vehicle as standard. If it is included, it will be stated on your Rental Agreement Form (and in your booking confirmation).

Damage Waiver reduces the amount you pay for each clearly separate incident of damage if the vehicle is damaged (or the amount you pay to replace any keys, accessories or vehicle documents that are lost, stolen or damaged).

The amount you pay for each clearly separate incident of damage will be the lower of a) the applicable cost payable under the Theft, Loss and Damages Policy; or b) the excess stated on your Rental Agreement Form.

Normally between EUR 30.37 and EUR 46.40 per day (if not included as standard).

Super Damage Waiver (SCDW)

An excess reduction product which reduces your damage waiver excess to zero (or, if higher, the amount shown on your Rental Agreement Form).

Normally between EUR 25.00 and EUR 49.00 per day.

Theft Protection waiver (TP)

In most cases, Theft Protection waiver is provided with the vehicle as standard. If it is included, it will be stated on your Rental Agreement Form (and in your booking confirmation).

Theft Protection waiver reduces the amount you pay if the vehicle is stolen during the rental period.

The amount you pay will be the lower of a) the applicable cost payable under the Theft, Loss and Damages Policy; or b) the excess stated on your Rental Agreement Form.

Normally between EUR 18.00 and EUR 42.00 per day.

(if not included as standard).

Personal Accident Insurance (PAI)

Covers the driver of the vehicle and personal items in the vehicle in the event of an accident. Personal Accident Insurance provides the following benefits:

  • A maximum of EUR 100,000.00 in the event of death, loss of limbs or eyes or permanent total disability
  • A maximum of EUR 25,000.00 towards emergency medical expenses related directly to the accident (an excess of EUR 70.00 per claim applies) Medical assistance and rescue costs (conditions and an excess of EUR 70.00 per claim applies)
  • Baggage up to EUR 6,000.00 per vehicle – excluding any items you rented through us (again, there are conditions and a limit of EUR 300.00 per item)


Personal Accident Insurance is underwritten by AIG Europe Limited. You will need to agree to their terms and conditions. Our agent, Avis Europe Risk Management Limited retains 20% of the price you pay after insurance premium tax has been deducted, as commission.

Roadside Assistance Plus

Provided you are using the vehicle in a country which we have agreed to, this product provides roadside assistance without any additional costs being charged if you break down as a result of vehicle failure you have caused (this includes lost keys).

Normally between EUR 6.00 and EUR 7.02 per day.

If you rent the vehicle for more than 10 days, you’ll only be charged for a maximum of 10 days and get cover for the duration of the rental up to 28 days.


Credit Card Policies

What payment cards do you accept?

We accept:

  • American Express (excluding American Express Traveller's Cheque cards)
  • Diners Club
  • Visa credit / debit cards
  • MasterCard credit / debit cards
  • Budget-issued charge cards / voucher

Prepaid cards can only be used for making payments at the end of your rental when used together with another payment card. You need to present one of the cards listed above when picking up your vehicle.
We don't accept Visa Electron cards, Maestro cards, V-Pay cards, Cirrus cards, JCB cards or any other cards not listed above.

We do not accept Digital Payment Cards.
Can I pay by cash?
No, regrettably, we are not able to accept cash.

We will take a deposit to cover any costs in case of damage or theft.
How much is the deposit / pre-authorisation?

  • Equivalent to $110 in Euro dependant on the exchange rate at the time

and

  • the vehicle rental price (including all optional extras you've requested), calculated at the start of the rental based on the intended length of the rental.

If you have selected our Pay Now option, when booking, the sum you have paid will be deducted from the value pre-authorised.
If you'd like more details, please call the Reservations team or ask a member of our team.
What happens if I am late in making payment?
If you are negligently late in making your payment, interest on arrears will be calculated at 4% p.a.


Debit Card Policies

Visa and MasterCard debit cards are accepted.


Drivers License

Requirement to bring a valid driving licence with you
In Austria, all drivers must bring their valid driving licence with them.

If any of the following applies:

  • their driving licence was issued in Europe,
  • their driving licence was issued in a non-European country or,
  • their driving licence was issued in a non-roman alphabet language like Arabic, Greek, Russian, Hebrew or Japanese,


and we cannot confirm with certainty the details included within the driving licence, the driver will also need to provide either an international driving licence or an official German translation, by a notary, of their driving licence. If this might apply to you, please contact us (prior to your pick up date) as we would be pleased to confirm if an international licence or official translation will be required.

We do accept digital driving licences issued in Austria.

Minimum licence requirements
All drivers must have held their licences for at least 6 months from the date of pick-up. A higher minimum age limit and licence validity may apply for certain vehicles. This will be shown during the booking process or disclosed to you before completing the booking.

If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as:

  • previous driving licences; or
  • a letter from their driving licence authority stating that they have held it for this minimum period.


As well as your driving licence, you must bring:

  • the payment card that was used to make your booking. For some vehicles, two payment cards in your name will be required and one of these must be a credit card, in addition to the payment card used to make your booking; and
  • photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport if it contains a photo, a national identity card or any other form of government-issued identification.

If you do not pass our identification checks and you are a resident of Austria, you may also be required to provide proof of where you live this could include a recent utility bill or bank statement. In these circumstances, your driving licence will not be accepted as proof of your address.


Public Liability and Property Damage

Additional Driver Policy

Additional drivers must meet the same requirements as the primary driver.  Additional Driver fees may apply for all additional drivers. Check at the time of rental for complete details.


Age Requirements

How old do I need to be to rent a vehicle?
To drive our vehicles, you - and all of your drivers - need to be at least 21 years old and have held a valid driving licence for the corresponding vehicle category for at least half a year - or 3 years for vehicles of vehicle groups I and J - at the start of your rental. Higher or lower minimum age limits may apply to certain vehicles. This will be shown during the booking process or disclosed to you before completing your booking.

How do I know if there are minimum age restrictions on my rental?

Before booking, you'll be told if there are any minimum age restrictions for the vehicle you request. If you're not sure, please check your booking confirmation email - or call the reservations team.

 I'm under 25, do I need to pay a young driver surcharge?

If you - or any of your additional drivers - are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will depend on where you're picking the vehicle up from, and it will be either shown or disclosed to you before completing your booking - but you can expect it to be between EUR 14.40 and EUR 17.00 per day, for each driver.
If you rent the vehicle for more than 10 days, you'll only be charged this additional fee for a maximum of 10 days and this will cover the entire duration of your rental, up to 28 days.

Are there any maximum age restrictions?

No, so long as you hold a valid driving licence for the corresponding vehicle category for at least half a year, or at least three years for vehicle groups I and J.


Delivery and Collection

Can I have a vehicle delivered to me?

Some of our rental locations offer a Delivery Service where we drop the vehicle - and any optional extras you pre-booked - off at a time and place you request. For further information please contact the rental station or Reservations Team.
The vehicle delivery fee depends on where you're renting and where the vehicle is being delivered to - but you can expect it to be between EUR 20.00 and EUR 100.00. You may call us to ask about the price.
Where a Delivery Service is available please give us 48 hours notice that you would like us to deliver the vehicle to you. We may be able to deliver it at shorter notice, but you'll need to check with the rental station or Reservations team.

Can the vehicle be collected?

Some of our rental locations offer a Collection Service where we collect the vehicle - and any optional extras you rented - at a time and place you request. For further information please contact the rental station or Reservations Team. If you want to have the vehicle collected, you or your authorised agent must be available to hand the vehicle over.
You will be responsible for the fuel used - at the Pay on Return rates - to return the vehicle to our nearest rental location unless you buy Fuel up Front. Further information: See the "Fuel Charges" section in this document and Section 15) of the General Conditions of Rental.
We charge an additional fee for collecting the vehicle. The fee for this depends on where you're renting and where the vehicle is being collected from - but you can expect it to be between EUR 20.00 and EUR 100.00. The price will be shown to you during the booking process or disclosed before completing your booking. You may also call us to ask about the price.
Where a Collection Service is available please give us 48 hours notice when you want the vehicle collected. We may be able to collect the vehicle at shorter notice, but you will need to check with the Reservations team.


Estimated Totals

Estimated total includes base rate, taxes, and surcharges. Items such as coupon discounts, child safety seats and gas are NOT included in the estimated total. Optional coverages and one-way fees are subject to tax in certain locations. This tax is not reflected in the Estimated Total.

Estimated total is subject to change based upon exchange rates at the time of rental.


Fuel Policy

Fuel Options
I plan to travel more than 120 kilometres, and want peace of mind; do you have a fuel option for me?
Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturer's stated fuel tank capacity for your vehicle - plus our costs of refuelling the vehicle for you. Simply return the vehicle with whatever fuel is left in the tank (even if it's virtually empty) so long as the engine still runs.
How do I calculate the cost of Fuel Up Front?
You will pay a one-off fee. This fee includes the cost of a full tank of fuel, plus the cost of us refuelling the vehicle for you. The amount of this fee will be shown during the booking process or disclosed to you before completing your booking. You may also call us to ask about the price.
We will not reimburse you for non-used fuel unless you return the vehicle with a full tank. In this case we will refund the Fuel Up Front charge.
Can I get "Fuel Up Front" at any time?
No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.
I plan to travel less than 120 kilometres; do I still need to fill up?
Yes, often the fuel gauge looks "full" even if the tank is actually no longer full, so we kindly ask you to fill up the tank near to the return location shortly before returning the vehicle (less than 3 hours prior), and provide evidence of this. You can do this by showing a fuel receipt or any other evidence (e.g., photos). In the case of connected vehicles for which we can verify the fuel status electronically, no further proof is required as long as the electronically collected data show a full tank (less the appropriate amount of fuel consumed while driving from the petrol station to the rental location).
If you don't have time to fill up the tank or can't show us proof that you have filled up the tank near the rental location shortly before returning the vehicle we will apply EZ Fuel to cover the cost of us refuelling the vehicle for you. This shall apply even if the factory-installed fuel gauge shows the tank as full. The reason for this is that, in this case, we need to verify whether the vehicle actually has a full tank or not, and possibly need to refill it.
How much is EZ Fuel?
Depending on where you're renting, you pay of fixed fee of EUR 25.00. The exact price for this will be either shown or disclosed to you before completing your booking and stated on your rental agreement. You may also call us to ask about the price.
What are my options if I don't return the vehicle full and haven't bought Fuel up Front?
Pay on Return will apply if you have driven more than 120 kilometres and:
  • Don't buy Fuel Up Front
  • Don't return the vehicle with a full tank
How do I calculate the cost of Pay on Return?
You pay for fuel based on the factory-installed fuel gauge. We calculate the price by rounding down the fuel level to the nearest eighth (1/8) of a tank (thus, if the fuel level is between 6/8 and 7/8, we assume the tank is 7/8 full). Therefore, you never pay for more fuel than is actually needed to refill the entire tank. This is based on the manufacturer's stated fuel tank capacity (you can find it in the vehicle's operation manual inside the glove box).
We charge between EUR 3.00 and EUR 3.80 per litre of missing fuel. This includes both fuel costs and the costs of us refuelling the vehicle for you (including the vehicle's loss of use during the drive to the petrol station).
 

 

Electric Vehicles

How much battery charge should I return an electric vehicle with?

 

You must return the vehicle with at least a 70% battery charge, or the same % battery charge as it had at the time of pick-up.

What am i charged if I fail to return an electric vehicle with the required 70% battery charge, or the same % battery charge as it had at the time of pick-up?

We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the Pay on Return rate. the amounts charged are set out below:

Battery Charge Fixed cost (inclusive of VAT)
If you return the electric vehicle with 70% or more battery charge. No Cost
If you return the electric vehicle with between 11%-69% battery charge. EUR 26.28
If you return the electric vehicle with 10% or less battery charge EUR 45.89


ID Requirements

Do I need to bring proof of identification?
Yes, you must bring:

  • The payment card that was used to make your booking or another payment card under your name. For some vehicles, two payment cards in your name will be required. If this is the case, you will be notified before your booking is completed.
  • Photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport if it contains a photo, a national identity card or any other form of government-issued identification.

Other requirements

Will I need to give a pre-authorisation or pay a security deposit?
Yes, you must give us a pre-authorisation on your payment card before we release the vehicle to you. A pre-authorisation holds money in your account.
What do I need to do to give a pre-authorisation or security deposit?
You'll need to give us a payment card in your own name that has enough money available on it. You can find more information on the payment cards accepted by us under the "Payment Options" section in this document.
How much is the pre-authorisation or security deposit?

The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
(The vehicle rental price* + EUR 200 (or if applicable, the equivalent amount in your local currency) MINUS (Any sum you have already paid when making a "Pay Now" booking)

* The "vehicle rental price" includes the vehicle rental cost and all optional extras you've requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any "Pay at Location" amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).

** If you buy our "Fuel Up Front" product, we will reduce the EUR 200 (or if applicable, the equivalent amount in your local currency) by the amount we charge you for the "Fuel Up Front" product

The EUR 200 (or if applicable, the equivalent amount in your local currency) is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period (or to the agreed return location);
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.


Miscellaneous Information

Can I let anyone else drive?

Yes, but only if we have approved them. You may not let anyone drive the vehicle who hasn't been approved by us.
This shall not apply if, through no fault of your own, you are unable to drive the vehicle and the vehicle must be driven to prevent an imminent danger (e.g., if you’re in a medical emergency and you need to be taken to the hospital).
We charge a fee for every Additional Driver we allow to drive the vehicle. The price depends on the location you’re renting from, but you can expect it to be between EUR 5.50 and EUR 8.00 per day, per additional driver. The exact price will be shown during the booking process or disclosed to you before completing your booking. You may also call us to ask about the price.
If you rent the vehicle for more than 10 days, you'll only be charged this additional fee for a maximum of 10 days and this will cover the entire duration of your rental, up to 28 days.
All additional drivers must meet our age, driving licence and ID requirements. Find out more: Please refer to sections "Age Information" and "Driving license and ID requirements" on this document.
If any additional driver is outside of our age restrictions, we will also charge a driver surcharge 

Do you offer a 'meet and greet' service?

No, unfortunately we are unable to offer a 'meet and greet' service in Austria.

Can I pick up the vehicle outside your normal opening hours?
Yes, some rental locations offer an out of hour's pick-up service where you can collect the vehicle and any optional extras outside the rental location's normal opening hours.
The out of hour's pick up fee is 35.00 Euro.
You must give us at least 24 hours notice to organize out of hour's pick-up. We may be able to provide the service at shorter notice, but you will need to check with the Reservations team.

My rental has a mileage allowance (mileage flat rate). I have driven more kilometres than stated, how much will I pay for excess mileage? Many of our vehicles are provided with unlimited mileage. If a mileage allowance is included, this will be shown or disclosed to you before completing your booking and stated on your rental agreement, as well as in your booking confirmation email. If you go over the mileage allowance, the price depends on the vehicle and location - but you can expect it to cost between EUR 0,50 and EUR 2,00 for every kilometre you've driven over the allowance. The exact price for the additional mileage will either be shown or disclosed to you before your booking is completed and stated on your rental agreement. You may also call us to ask about the price.

Roadside Assistance
How much does Roadside Safety Net cost?
The price is EUR 7.00 per day. If you rent the vehicle for more than 10 days, you'll only be charged this additional fee for a maximum of 10 days, but this will cover the entire duration of your rental, up to 28 days. The exact price for this will be either shown or disclosed to you before completing your booking and stated on your rental agreement. You may also call us to ask about the price.
More information on Roadside Assistance Plus: See Sections 9) and 17) of the General Conditions of Rental

Can I smoke in the vehicle?
No, you are not allowed to smoke in it. If we believe anyone has smoked in the vehicle during the rental period, a specialist cleaning charge will apply.

Are there any roads or zones where I need to pay a fee before I can enter?
Yes, certain areas, such as highways have congestion charging zones meaning you need to pay a fee if you wish to drive in certain areas, on certain days and during certain times. In addition, there are toll roads and toll bridges which require you to pay a fee if you wish to use them. If you do not pay these charges before you enter such areas or use such roads or bridges, you will incur a fine. 

We recommend you check the internet to find out about any restricted areas before you travel. Websites such as www.urbanaccessregulations.eu provide useful information.  If the rental location is in or near a restricted area, we will tell you about it when you pick up the vehicle.  We are unable to tell you about any other restricted areas.

I have been caught speeding, or I didn't pay a parking charge; what will I have to pay?
You are responsible for all fines and charges issued as a result of you or your additional drivers using the vehicle. You will find further information on this in the General Conditions of Rental.
If a fine or charge is sent to us because you haven't paid a charge or complied with the law, we will take payment for:

  • Our processing fee of EUR 40.00 for every fine or fee that has been issued, and
  • The fine or charge itself - if we have to pay it

I parked the vehicle at the entrance to a property or in a private parking space without authorisation. Will I be charged for the costs that ensue?
Yes, if you parked the vehicle at the entrance to a property or in a private parking space without authorisation and you are charged with trespass by the person affected, you must compensate us the ensuing reasonable costs of proceeding, in addition to a processing fee of EUR 40.00. We do not charge the processing fee if you or your passengers/additional drivers are not at fault with regard to the trespass.
I've left the interior of the vehicle very dirty and made it smell. Will I be charged to clean it?
Yes, if the interior of the vehicle is especially muddy, dirty, stained or has an unpleasant odour, and our standard cleaning procedure cannot deal with this, you will be charged a Specialist Cleaning Charge of EUR150.00. This does not apply if you and your co-driver/additional driver are not at fault (e.g., soiling due to an accident caused by a third party).
What happens if I don't return the incident report form or European accident form?
If you are involved in an accident, or the vehicle, key, accessory, a vehicle document or an extra is damaged, lost or stolen, you must complete a damage report form and in the case of an accident also the European Accident Statement report form correctly and in full and send it to us as soon as possible, but at the latest within seven days.
If you do not send us the damage report form or the European Accident Statement report form within seven days following the accident, loss or theft, a processing fee for our additional work amounting to EUR 40.00 will be levied, insofar as you are culpably responsible for the fact that we have not received a properly completed damage/accident report form within seven days. The payment of this processing fee does not, however, indemnify you from the obligation to submit to us the properly completed damage report form or the European Accident Statement report form.


One Way Rentals

If you want to pick up the vehicle and return it to a different location, an additional fee will be payable.

If you asked for a one-way rental when you booked, the fee will be included in your total rental price.

If you didn't ask for a one-way rental when you booked and you want to return the vehicle to a different location in the same country, you can expect to pay an additional fee of between EUR 15.00 and EUR 100.00.

If you didn't ask for a one-way rental when you booked and you want to return the vehicle to a different location, in a different country, you can expect an additional fee of between EUR 100.00 and EUR 5,000.00.

Drop offs at a different location must be agreed with us in advance. Please contact us if you would like to understand what additional fee will apply to a one-way rental in circumstances where it didn't form part of your original rental agreement.

If you did not request a one-way rental but return the vehicle to a different location you will be charged a one-way fee at the 'pay at location' prices available on the day you return the vehicle.


Rental Options

Special equipment

Car seats
We offer baby, infant, child and booster seats.
A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos.
An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos.
A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos.
A booster seat is typically suitable for a child aged 8 to 11 years and weighing between 20 and 45 kilos.

In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.

Please note: In Austria all children must normally use a child car seat until they're 12 years old or 150 cm tall.

The fee for renting a seat is EUR 13.00 per seat, per day.
If you rent the vehicle for more than 6 days, you'll only be charged for a maximum of 6 days and get cover for the duration of the rental up to 28 days.

If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between EUR 20.00 and EUR 250.00 on top of the hire fee. *

All Weather tyres

If the rental location you're hiring from is in an area where it's illegal to drive without all-weather tyres at certain times of year, the vehicle will automatically

You will see when you are making your booking whether your vehicle is automatically equipped with all-weather tyres, or you will be told this.
We can also supply all-weather tyres for a fee. This will depend on where you’re renting but you can expect it to be between EUR 5.00 and EUR 5.85 a day. The exact price for this will be either shown or disclosed to you before completing your booking and stated on your rental agreement. You may also call us to ask about the price.
If one of the all-weather tyres is damaged, lost or stolen, you are responsible for the cost of the replacement. You can expect this to range from around EUR 100.00 to EUR 200.00 on top of the hire fee. *
Please give us at least 24 hours' notice if your rental does not automatically include all-weather tyres and you want to hire them.

GPS
The fee for renting a GPS will depend on where you're renting but you can expect it to cost between EUR 13.00 and EUR 17.00 per day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get to use the GPS for the duration of your rental, up to 28 days.
If the GPS device is damaged, lost or stolen, you are responsible for the cost of the replacement, this is likely to cost between EUR 100.00 and EUR 150.00 on top of the hire fee. *

Please note: In some countries, it is against the law to use a GPS that tells you where speed cameras are. If you rent a GPS from us, it will not give you speed camera information.

Mobile WIFI
In some locations, we offer Mobile Wi-Fi devices. To use this service you will need to read and agree to separate terms and conditions. We'll give you these terms and conditions at the rental location.
The fee for hiring mobile Wi-Fi will depend on where you're renting but you can expect it to be between EUR 20.00 and EUR 25.00 per day.
If the mobile Wi-Fi device, the sim card or any mobile Wi-Fi accessories are damaged, lost or stolen, you are responsible for the cost of the replacement.
You can expect this to cost between EUR 3.00 and EUR 150.00 on top of the hire fee. *

Please note: In many countries, including Austria, it is illegal to drive while using a handheld mobile phone (without a hands-free car kit), tablet or other communications device. It is your responsibility to drive safely and according to the laws of the country you’re driving in.

Snow chains
If the rental location you're hiring from is in an area where it's illegal to drive without Snow Chains or all-weather tyres at certain times of year, the vehicle will automatically be supplied with snow chains and the fee will be included in your rental fee. You can ask not to have these but we recommend that you take either snow chains or all-weather tyres at these locations.
Snow chains are also available and cost EUR 45.00 per rental.
If one of the snow chains is damaged, lost or stolen, you are responsible for the cost of the replacement, unless you were not culpable for the damage, loss or theft and/or it was not due to your fault or to that of your passengers or additional drivers. This is likely to cost between EUR 50.00 and EUR 200.00 on top of the hire fee.*

Ski racks
Some rental locations offer ski racks. You can expect to pay EUR 45.00 per rental. Ski racks cannot be fitted to all our vehicles, so you may need to upgrade if you need one. This may increase the price of the vehicle and any excess you may have to pay.
If the ski rack is damaged, lost or stolen, you are responsible for the cost of the replacement and you can expect this to cost between EUR 250.00 and EUR 500.00 on top of the hire fee. *
Please give us at least 24 hours' notice if you want to hire a ski rack. If you need it at shorter notice, please call the Reservations team

* If you can show the damage or loss was not in any way your fault or due to negligence, we will refund the cost to you.

 


Returns

How much does it cost if I do not agree to extend the rental period and I return the car more than 29 minutes late?
The late return administration fee is EUR 15.00. In addition, we calculate an additional rental fee for every part-day of the late return, which is set out in more detail in the General Conditions of Rental.


Travel Into Other Countries

Unless we agree otherwise, you are only allowed to use the vehicle in:

  • Austria
  • Andorra
  • Belgium
  • Bosnia-Herzegovina
  • Croatia
  • Czech Republic
  • Switzerland
  • Germany
  • Denmark
  • Spain
  • France
  • Finland
  • Liechtenstein
  • Italy
  • Luxembourg
  • Monaco
  • Norway
  • The Netherlands
  • Poland
  • Portugal
  • Romania
  • San Marino
  • Serbia
  • Sweden
  • Slovakia
  • Slovenia
  • Hungary


Some vehicles are not permitted to enter the following countries:

  • Poland
  • Czech Republic
  • Croatia
  • Slovakia
  • Slovenia
  • Bosnia
  • Hungary
  • Serbia


International journeys are permitted for certain countries outside Austria, but always require the prior consent of Budget. In the event of approval by Budget, a Cross Border Fee (CBD) must be paid of EUR 12.00 per day up to a maximum of EUR 84.00 per rental.

Please note that if you are permitted to take the vehicle outside of Austria it is your responsibility to make sure you comply with legal requirements applicable in the relevant country/countries you travel in. 

 


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