Address:
Rue Des Freres Wright, Brossels south Charleroi Apt, Gosselies, XX, 6041, Belgium
Phone:
(32) 71 351998
Hours of Operation:
Sun 3:00 PM - 11:30 PM; Mon - Fri 8:00 AM - 11:30 PM; Sat 10:00 AM - 6:00 PM
Holiday Hours:
2025
EASTER SUNDAY April
20 10:00AM - 06:00PM
EASTER MONDAY April
21 10:00AM - 06:00PM
LABOR DAYS May
1 10:00AM - 06:00PM
ASCENSION May
29 10:00AM - 06:00PM
WHIT SUNDAY June
8 10:00AM - 06:00PM
WHIT MONDAY June
9 10:00AM - 06:00PM
FETE NATIONALE July
21 10:00AM - 06:00PM
ASSUMPTION DAY August
15 10:00AM - 06:00PM
ALL SAINTS DAY November
1 10:00AM - 06:00PM
ARMISTICE DAY November
11 10:00AM - 06:00PM
CHRISTMAS EVE December
25 closed - closed
NEW YEARS EVE December
31 10:00AM - 06:00PM
NEW YEARS January
1 closed - closed
2024
CHRISTMAS December
25 closed - closed
NEW YEAR December
31 10:00AM - 06:00PM
NEW YEAR January
1 closed - closed
If flying in, the rental counter is within the terminal with a short walk to the car lot.
Cancellation Policy
Supplemental Liability Insurance is not available at this location.
Damage
What products reduce the amount I have to pay if the vehicle is damaged during the rental?
If you have Damage Waiver (CDW) and the vehicle, keys, any accessories or any vehicle documents are damaged, the amount you have to pay for the damage will be reduced to the excess stated on your rental agreement for each clearly separate incident of damage meaning you'll pay for the cost of repair or replacement or the excess for each clearly separate incident of damage, whichever is less. In both situations, you will also have to pay a damage processing fee of EUR 46 and on the ground vehicle idle time fee of EUR 37. If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you.
How much is the excess?
This is stated on your rental agreement, and also in your booking confirmation email, for each clearly separate incident of damage. You can reduce the excess even further by buying an excess reduction product.
Please note that if you damage the vehicle on more than one occasion, you must, to the extent the law will allow, pay the excess stated on the rental agreement for each clearly separate incident of damage.
How do I get Damage Waiver (CDW)?
In most cases, Damage Waiver (CDW) is provided with the vehicle as standard. If it's included, it will be stated on your rental agreement and in your booking confirmation email. If it isn't included, the price depends on the vehicle you're renting and the place you're renting it from. But you can expect it to cost between 23 Euro and 50 Euro a day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.
Is there an excess reduction product available to reduce my excess further?
Yes, Super Cover is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location but you can expect it to costs between 21 Euro and 26 Euro a day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.
Will I need to pay if the windscreen or any other window is damaged?
Yes. However, Windscreen Protection reduces the amount you have to pay if the windscreen or any other window is damaged to zero. Windscreen Protection does not cover the damages to the panoramic roof and the rear-view mirrors.
How do I get Windscreen Protection?
If you've bought Windscreen Protection, it will be stated on your rental agreement. The price depends on the vehicle you're renting and the place you are renting it from. But you can expect it to cost between 2 Euro and 4 Euro a day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.
What happens if I damage any optional extras I rent from you?
If any optional extras are damaged, you have to pay for the cost of replacement, or their estimated repair costs in addition to the rental fee.
Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if damage was caused by or as a result of:
Water or fire damage, that was not your fault.
Driving the vehicle without due care and attention
Driving or using the vehicle in breach of your contract
What do I have to pay if I don't have Damage Waiver?
If the vehicle, keys, any accessories or any vehicle documents are damaged during your rental, unless you can prove the damage was not in any way your fault or due to your negligence, you'll have to pay:
Either the cost of replacement, or the estimated repair costs whichever is cheaper
Plus our loss of use, including an on the ground vehicle idle time fee
Plus an administration fee
Where can I find information of damage charges I've paid?
If we find damage, we will charge the amount you have to pay to your card. Unless you’ve asked us to send you a receipt by post or email, you’ll be able to find details of this payment here
Theft
What products reduce the amount I have to pay if the vehicle is lost or stolen during the rental?
If you have Theft Protection waiver (TP) and the vehicle is stolen, the amount you have to pay will be reduced to no more than the excess stated on your rental agreement meaning you'll pay for the cost of repair or replacement or the excess, whichever is less. If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference. If you can show the loss or theft was not in any way your fault or due to your negligence, we will refund these costs to you.
How much is the excess?
This is stated on your rental agreement, but it will be between 850 Euro and 1750 Euro depending on the car group rented. You can reduce the excess even further by buying an excess reduction product.
How do I get Theft Protection waiver?
In most cases, Theft Protection waiver is provided with the vehicle as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation email. If it isn't included, the price depends on the vehicle you're renting and the place you're renting it from. But you can expect it to cost between 8 Euro and 17 Euro a day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.
Is there an excess reduction product available to reduce my excess further?
Yes, Super Cover is an excess reduction product, which reduces your excess to zero. The price depends on the vehicle and location.
What happens if I lose any optional extras I rent from you or if they are stolen?
If any optional extras are lost or stolen, you have to pay for the cost of replacement in addition to the rental fee.
Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if the loss or theft was caused by or as a result of:
Keys being left in the vehicle
Keys being lost or stolen
Using the vehicle in breach of the contract
What do I have to pay if I do not have Theft Protection?
If the vehicle, keys, any accessories or any vehicle documents are lost or stolen during your rental, you'll have to pay:
The cost of replacement
Plus our loss of use
If you can show theft was not in any way your fault or due to your negligence, we will refund these costs to you.
Where can I find information of theft charges I've paid?
If a loss or theft has occurred, unless you can prove the theft was not in any way your fault or due to your negligence, we will charge the amount you have to pay to your card. Unless you have asked us to send you a receipt by post or email, you will be able to find details of this payment here
What do I have to pay if I injure someone whilst driving?
Third Party Liability (TPL) cover is provided with the vehicle as standard. This means that if you have an accident in our vehicle and you injure someone, including any of your passengers, or you damage anything which belongs to them, you will not have to pay any of their costs. Third Party Liability cover does not cover any death or injury suffered by the driver of our vehicle or any damage to personal items in our vehicle.
Are there any times when third party liability cover would not apply?
If the law requires us to provide you with third party liability cover, the minimum cover required by law will still apply but we, or our insurer, may seek to recover our costs from you if the accident was caused by:
By you breaking the contract (for example allowing someone we had not approved drive the vehicle of driving whilst under the influence of alcohol, drugs or any other unlawful substance),
By you breaking the law
As a result of your negligence or recklessness.
What products cover the driver of the vehicle?
Personal Accident Insurance (PAI) covers the driver of the vehicle (and any insured person) in the event of an accident, and in addition the luggage and personal belongings of the insured person in the event of damage, theft or loss. Based on the justifications you provide, you can obtain a compensation. Personal Accident Insurance provides the following benefits:
Who provides Personal Accident Insurance?
Personal Accident Insurance is underwritten by AIG Europe Limited. You will need to agree to their terms and conditions.
How do I get Personal Accident Insurance?
If you have bought Personal Accident Insurance, it will be stated on your rental agreement.
Can I increase my cover?
Yes, you can purchase our Super Personal Accident Insurance (SPAI) which increases your cover, reduces your excess to Euro 50 per claim and provides the following enhanced benefits,based on the justifications you provide:
Is Super Personal Accident Insurance available when renting any vehicles?
Yes, you can buy Super Personal Accident Insurance no matter what vehicle you rent.
How do I get Super Personal Accident Insurance?
If you have bought Super Personal Accident Insurance, it will be stated on your rental agreement. The price depends on the location you're renting from, but you can expect it to costs between 7 Euro and 9 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.
What will you pay if I do not have Personal Accident Insurance?
If the driver of the vehicle is involved in an accident and is injured or dies, no compensation will be possible through us. If any personal items in the vehicle are damaged, lost or stolen, their repair or replacement will not be borne by us.
For information, passengers are considered third parties and would benefit from the third party liability cover provided with the vehicle as standard.
Protection packages
I want to buy more than one protection product, can I get a protection package?
Yes, we offer a variety of protection packages:
Super Cover includes Super CDW, Super TP and WDW.
The price depends on the vehicle and location but you can expect it to costs between 24 Euro and 29 Euro a day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.
Complete Protection Package includes Super CDW, Super TP, Windscreen Protection, Super Personal Accident Insurance and Roadside Assistance Plus. Find out more: see “Roadside Assistance Plus” within the “Miscellaneous Information” section of this document.
The price depends on the vehicle and location but you can expect it to costs between 32 Euro and 50 Euro a day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.
Third party protection products
I have bought a protection product from an external provider, can I use it?
If you decide to buy cover from someone else, you will have to pay our full costs then you'll need to make a claim with the external provider to get your money back. It is your responsibility to ensure you understand the terms of any cover you buy from an external provider and for any claim you make. We are unable to help you with your claim.
What payment cards do you accept?
We accept:
We do not accept Maestro cards, Cirrus cards, JCB cards, Bancontact cards, any pre-paid cards even if they carry the Visa or MasterCard logo or any other cards not listed above.
2 payment cards (one of them must be an American Express or Diners) are required for categories G and L.
We do not accept Digital Payment Cards.
Can I pay by cash?
In some locations we do accept cash but we will need to carry out additional identity, security, driving licence and credit checks and will need to see proof of address.
What happens if I am late in making payment?
In some locations and only for some car groups we do accept cash, but we will need to carry out additional identity, security, driving licence and credit checks and will need to see proof of address.
Visa debit cards and MasterCard debit cards are accepted.
Any prepaid cards, even if they carry the Visa or MasterCard logo are not accepted at check-out.
May only be used at check-in.
Do I need to bring my driving license with me?
Yes, All drivers must bring all parts of their valid driving licence with them. They must bring both their driving licence and either an international driving licence or an official English translation, by a notary, of their driving licence if:
We do not accept digital driving licenses.
Is there a minimum length I must have held my drivers license for?
Yes, all drivers must have held their licenses for at least 1 year. If a license does not show the driver has held it for a minimum period then they must provide evidence such as a previous driving license or a letter from their driving license authority stating that they have held it for this minimum period.
Public liability insurance is with in accordance of the insurance laws of the country. Customer may inquire for additional information of the benefits, conditions and acceptance at the time of rental.
Additional Driver must meet the same requirement as the primary driver. Must be present at the time of pickup. See Miscellaneous Information for more details.
How old do I need to be to drive a rental vehicle?
To drive our vehicles, you and all of your drivers need to be at least 21 years old and have held a full, valid driving licence for at least 1 year at the start of your rental. A higher minimum age limit may apply to certain vehicles.
How do I know if there are minimum age restrictions on my rental?
The minimum age is 25 for the intermediate group E, the premium group G and the van, group I. the minimum age is 30 for the luxury group L.
I'm under 25; do I need to pay a young driver surcharge?
If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will depend on where you're picking the vehicle up from but you can expect it to be between 20 Euro and 24 Euro per day, for each driver.
If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.
Are there any maximum age restrictions?
No, so long as you hold a full, valid driving licence for at least 1 year.
Are there any maximum age restrictions?
No, so long as you hold a full, valid driving licence for at least 1 year.
Estimated total includes base rate, taxes, and surcharges. Items such as coupon discounts, child safety seats and gas are NOT included in the estimated total. Optional coverages and one-way fees are subject to tax in certain locations. This tax is not reflected in the Estimated Total.
Estimated total is subject to change based upon exchange rates at the time of rental.
Should I bring the vehicle back with a full tank of fuel?
Yes. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up,usually a full tank as shown on the factory-installed fuel gauge. We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you don't return the vehicle with a full tank and you can't show us a receipt for fuel we will charge you.
Fuel Options
I plan to travel more than 120 kilometres and want peace of mind, do you have a fuel option for me?
Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturer's stated fuel tank capacity for your vehicle plus our costs of refuelling the vehicle for you. Then you just return the vehicle with whatever's left in the tank (even if it's virtually empty) so long as the engine still runs.
How do I calculate the cost of Fuel Up Front?
Depending on where you are renting this cost could be up to 0.05 Euro lower than the average fuel price at the start of your rental period.
Can I get Fuel up Front at any time?
No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.
I plan to travel less than 120 kilometres , do I still need to fill up?
Yes, often the fuel gauges still look "full", so we ask you to fill up the tank near the return location and show us a copy of the receipt. If you don't have time to fill up the tank, or can't show us a receipt, we will apply EZ Fuel to cover our costs of refuelling the vehicle for you.
How much is EZ Fuel?
Depending on where you're renting, you pay a fixed fee of between 14 Euro and 18 Euro.
What are my options if I don't return the vehicle full and haven't bought Fuel up Front?
Pay on Return will apply if you have driven more than 120 kilometres and:
How do I calculate the cost of Pay on Return?
You pay for fuel based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank. This is based on the manufacturer's stated fuel tank capacity.
We charge between 1.5 and three times the average fuel price at the end of the rental period for Belgium as stated on this EU fuel index. The price per litre will be stated on your rental agreement. .This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customer's rental.
Electric Vehicles
How much battery charge should I return an electric vehicle with?
You must return the vehicle with at least a 70% battery charge, or the same % battery charge as it had at the time of pick-up.
What am i charged if I fail to return an electric vehicle with the required 70% battery charge, or the same % battery charge as it had at the time of pick-up?
We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the Pay on Return rate. the amounts charged are set out below:
Battery Charge | Fixed cost (inclusive of VAT) |
If you return the electric vehicle with 70% or more battery charge. | No Cost |
If you return the electric vehicle with between 11%-69% battery charge. | EUR 21.71 |
If you return the electric vehicle with 10% or less battery charge | EUR 38.92 |
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
(The vehicle rental price* + EUR 200 (or if applicable, the equivalent amount in your local currency) MINUS (Any sum you have already paid when making a "Pay Now" booking)
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you've requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any "Pay at Location" amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our "Fuel Up Front" product, we will reduce the EUR 200 (or if applicable, the equivalent amount in your local currency) by the amount we charge you for the "Fuel Up Front" product
The EUR 200 (or if applicable, the equivalent amount in your local currency) is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period (or to the agreed return location);
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
Can I let anyone else drive?
Yes, but only if we have approved them. You must not let anyone else drive the vehicle.
We charge a fee for every Additional Driver we allow to drive the vehicle. The price depends on the location you're renting from, but you can expect it to be between 9.00 Euro and 11.00 Euro per day, per driver, with a maximum of 123 Euro per rental period.
If you rent the vehicle for more than 12 days, you will only be charged for a maximum of 12 days and get cover for the duration of your rental up to 30 days.
All additional drivers must meet our age, driving licence and ID requirements.
If any additional driver is outside of our age restrictions, we will also charge a driver surcharge.
Can I pick up the vehicle outside your normal opening hours?
No, unfortunately we are unable to offer an out of hour's pick-up service at this time.
My rental has a mileage allowance. I have driven more than the allowance, how much will I pay for excess mileage
Many of our vehicles are provided with unlimited mileage. If a mileage allowance applies, it will be stated on your rental agreement and in your booking confirmation email. If you go over the mileage allowance, the price depends on the vehicle and location but you can expect it to cost between 0.10 Euro and 0.50 Euro for every kilometre you've driven over the allowance. Your excess mileage charge will be stated on your rental agreement.
Can I smoke in the vehicle?
No, it is against the law to smoke in public places in Belgium. The vehicle is considered a public place so you are not allowed to smoke in it. If we believe anyone has smoked in the vehicle during the rental period, a specialist cleaning charge will apply.
Are there any roads or zones where I need to pay a fee before I can enter?
We recommend you check the Internet to find out about any restricted areas before you travel. Websites such as www.urbanaccessregulations.eu provide useful information. If the rental location is in or near a restricted area, we will tell you about it when you pick up the vehicle. We are unable to tell you about any other restricted areas.
I have been caught speeding, and didn't pay a parking charge, what will I have to pay?
You are responsible for all fines and charges issued as a result of you or your additional drivers using the vehicle. Fines and charges could include:
If a fine or charge is sent to us because you haven't paid a charge or complied with the law, we will take payment for:
I have left the interior of the vehicle very dirty and made it smell. Will I be charged to clean it?
Yes, if the interior of the vehicle is especially muddy, dirty, stained or smelly, and our standard cleaning procedure will not fix it, you will be charged a Specialist Cleaning Charge of 50 Euro.
Roadside Assistance
What happens if I break down because of a mechanical failure?
All our vehicles are maintained to the manufacturer's standards, and they're roadworthy when you pick them up so mechanical failure in our vehicles is rare. So long as you're using the vehicle in a country we've agreed to, we provide roadside assistance or recovery free of charge. You can only use our roadside assistance provider to help you. You'll find their contact details inside the vehicle.
What happens if I break down because of a non-mechanical failure or in another country?
You must tell us if you break down or have an accident. If you need roadside assistance, we will arrange this for you but you will have to pay for it. You will also be charged for any costs we incur getting the vehicle back on the road in the country of rental. This may include, but is not limited to:
What products do you have to protect me if I break down because of a non-mechanical problem?
Roadside Assistance Plus provides roadside assistance if you break down as a result of
Provided you are using the vehicle in a country we have agreed to. You will only need to pay for the costs of any additional items needed to get the vehicle back on the road, like fuel or tyres.
How much does Roadside Assistance Plus cost?
The price will depend on where you're renting, but you can expect it to be between 3.00 Euro and 5.00 Euro a day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.
What happens if I don't return the incident report form or European accident form?
If you are involved in an accident, or the vehicle, keys, any accessories, any vehicle documents or any optional extras are damaged, lost or stolen; you must complete and return an incident report form and if available, the European accident report form.
Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.
How much is the One Way fee?
The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be between 12.00 Euro and 18.00 Euro. If you want to pick up the vehicle in one country and drop it off in another country, ask our reservation team for the price.
How do I get a One Way rental?
You can request a one-way rental when you book, or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.
How much will it cost if I did not request a One Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the pay at location prices available on the day you return the vehicle.
The prices we give you for optional extras when you book will generally be the price you will pay. Exchange rates or other reasons beyond our control may alter prices.
Customers with disabilities
I have a disability, do you offer adapted vehicles?
No, regrettably, we do not offer specially adapted vehicles at this time.
I have a disability, do you offer hand controls?
No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time.
Popular optional extras to rent
I have small children, do you offer child seats?
Yes, we offer baby, infant, child and booster seats. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos. A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos. A booster seat is typically suitable for a child aged 8 to 11 years old and weighing between 20 and 45 kilos.
In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.
Please note: In Belgium all children must normally use a child car seat until they're 18 years old or 135cm tall.
How much are your child seats?
The fee for renting a seat will depend on where you are renting, but you can expect it to cost between 6 Euro and 19 Euro a day. You will only be charged for a maximum of 72 Euro and get to use the seat for the duration of your rental, up to 30days.
If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between 100 Euro and 250 Euro on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
I am not familiar with the area; can I rent a GPS (satellite navigation system)?
Yes, the fee for renting a GPS will depend on where you are renting, but you can expect it to cost between 16 Euro and 20 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get to use the GPS for the duration of your rental, up to 28 days.
If the GPS is damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost between 100 Euro and 300 Euro on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Please note: In some countries, it is against the law to use a GPS that tells you where speed cameras are. It is illegal in Belgium. If you rent a GPS from us, it will not give you speed camera information.
Do you offer an audio tour guide service on your GPS?
No, unfortunately we do not offer an audio tour guide service at this time.
I am intending to drive along toll roads; do you offer a device to make this quicker and easier for me?
No, unfortunately we do not offer any electronic toll charging devices at this time.
Winter equipment to rent
I am concerned about the road conditions, do you offer all-weather tyres?
No, unfortunately we do not offer all weather tyres at this time.
I am going skiing, do you offer snow chains?
No, unfortunately we do not offer snow chains at this time.
I am have brought my own skis with me, do you rent ski racks?
No, unfortunately we do not offer ski racks at this time.
I have left my hands-free kit behind, do you rent them?
No, unfortunately we do not offer hands-free kits at this time.
I am moving items, do you rent blankets?
No, unfortunately we do not offer blankets at this time.
I am moving items, do you rent trolleys?
No, unfortunately we do not offer trolleys at this time.
Optional extras available to buy
I have left my USB charger behind, do you sell them?
Yes, you can buy a USB Charger for 10 Euro but they are only available from selected rental locations.
I have left my mobile charger behind, do you sell them?
Yes, you can buy a Universal Car Charger for 10 Euro, but they are only available from selected rental locations.
I have left my iPhone 5 cable behind, do you sell them?
Yes, you can buy an iPhone 5 cable for 20 Euro but they are only available from selected rental locations.
I want to keep the vehicle for longer, what should I do?
If you want to extend the rental please contact us as soon as possible. At the latest, this should be before the end date and time on your rental agreement. Extra days will be charged at pay at location prices.
What happens if I don't extend the rental?
If you fail to extend your rental and are late returning the vehicle, we will charge you for an extra days rental plus a late return administration fee for each day or part of a day until the vehicle is returned.
If you fail to extend your rental and are late returning the vehicle, we will on the third day after your agreed return date pre-authorise payment for an additional 5 days rental charge on your debit card or, 10 days if you are using a credit card, at pay at location prices. If you return the vehicle within those 5 or 10 days (whichever applies), you will only be charged for your actual rental days, plus any other charges you owe us.
If you fail to return your vehicle as agreed, we will also charge you a late return administration fee for each day or part of a day until the vehicle is returned.
The late return administration fee is EUR 15.00 per day.
What countries am I allowed to take the vehicle to? You are only allowed to use the vehicle in the following countries:
You are not allowed to use the vehicle in Corsica, the Italian Islands, Melilla, Ceuta, the Spanish Islands, Channels Islands or the Isle of Man.
On the condition of paying the cross border fee set out below when you cross the borders of Belgium (as defined above) into one or more of the permitted countries, your rental will be subject to a cross border fee which amount is set out in the tariff conditions available on budget.be. The cross-border fee will apply only once for the duration of your rental, no matter how many times you cross borders between permitted countries.
Please refer to the section 'Where Can You Drive?' in the Rental Conditions for details on costs associated with failure to declare that you are driving the vehicle outside the country of rental.
Any country not listed as a permitted country is an unpermitted country.
Rentals that start in Belgium (as defined above) cannot be taken into an unpermitted country, unless we expressly agree otherwise beforehand.
If it has come to our knowledge, at any time, that your rental vehicle has been taken into an unpermitted country without our prior agreement, we may, at our discretion, apply the fee set out in our tariff conditions, and void your selected optional extras where there is a claim (such as roadside assistance) that takes place in an unpermitted country.
Please note that if you are permitted to take the vehicle outside of Belgium (as defined above), it is your responsibility to make sure you comply with legal requirements applicable in the relevant country/countries you travel in.
Can I buy a product to allow me to drive in other countries?
No, regrettably, we do not offer any products which enable you to drive in other countries.