Rent a Car at Royal Saray Resort Del&Col

• Retain your reservation confirmation number as it is necessary for modification, cancellation or no-show refund requests. Changes to your prepay reservation must be made either on Budget.com, Budget.com.au or Budget.co.nz or at the rental counter. At time of change, current rates, taxes and fees apply.
• Your credit or debit card will be charged upon reservation confirmation. Method of prepayment toward your rental may not be changed after confirmation.
• Debit cards are not accepted at some Budget locations and are not a recommended form of prepayment.
• While a debit or prepaid charge card is an acceptable form of rental prepayment online, they may not be accepted for the credit hold required when you pick up your vehicle.
• Please review the terms and conditions on our confirmation page regarding credit or debit card acceptance at the location. To release the vehicle to you at time of pick-up, all rental terms and conditions must be met, regardless of your original prepayment.
• Prepaid Debit/Gift cards are not acceptable methods of credit identification to pick up a vehicle at any location. One of the above mentioned cards must be presented. Prepaid Debit/Gift cards are accepted at time of return only.
• The same credit or debit card used to complete an online Pay Now reservation must be presented at the rental pick-up counter as a form of identification.
• Generally, at the time of rental, we'll require an authorization hold on your credit card or debit card. A prepaid charge card is not accepted for this required hold.
• The card presented at pickup will be the card of record for the rental.
• If you use a debit card at a location that accepts them, we will perform a credit check to ensure credit worthiness before releasing the vehicle and you must also present a second form of current identification.
• Prepaid reservations are only offered at participating locations.
• Upon paying your rental with a Debit Card, Budget will generally request an authorization hold against your account for the estimated charges of the rental but reserves the right in its sole, discretion, to request extra value based on certain factors as we deem appropriate. Some exceptions may apply. THESE FUNDS WILL NOT BE AVAILABLE FOR YOUR USE.
• If you selected Fuel Service Option, fuel price isn't included in your reservation total, but prevailing market rate will be added when you return your vehicle .
• Budget accepts most major credit cards as credit identification at the time of rental. Accepted credit cards: Budget Charge Card, American Express, AT&T Capital, Diner's Club Intl, Discover, China Union Pay, GE Capital, JCB, MasterCard, PHH, Sears and Visa. Some locations may not accept each of the referenced cards.
• Coupons may be applied to prepay rentals. Vouchers or Budget rental certificates cannot be used in conjunction with a prepay reservation.
• Gift Cards (Budget or any other) are not allowed on prepay reservations.
• When the rental is over, we will process the reversal but the bank may take time to post it back to the account - unless you already paid toward your rental, in which case the hold will be only $100 USD. While this hold is in place, the funds will not be available for your use.
• Budget is not responsible for any returned checks or overdrafts based on this policy.
• Your quoted rental rate is based on the exact parameters (locations, dates, etc.) of your particular rental - changing your confirmed reservation parameters could result in a different rate.
• There is no fee for making the following changes: vehicle type, options (GPS, protections, etc.), rental period dates/times, adding other drivers, switching between participating prepay pick-up locations within the same country. To change to a non-participating location or one outside of the original pick-up country, you must cancel your original reservation (with applicable cancellation fee) and re-book at then current rates.
• Non-permissible changes include: method of prepayment; name on reservation; changing your pick-up to a non-participating prepay location or one outside of the original pick-up country. If you still wish to make these changes, you must cancel your original prepay reservation with applicable cancellation fee and re-book at then current rates.
• At time of rental pick-up, location rental qualification rules apply. The name on all rental credentials (license and credit or debit card) must match the name on the reservation. If the names do not match, it is deemed a non-permissible change to your prepay reservation and must follow procedures to cancel and re-book at then current rates (with applicable cancellation or no-show fees).
• At the time of pick up, driver must present a valid driver's license and credit card (or debit card at participating locations) in the driver's name. A prepaid charge card is not an acceptable credential. All drivers must have a safe driving record.
• At time of pick up, driver must present a valid, drivers license and credit or debit card in the driver's name. If the drivers license is not U.S.-issued, you must present your drivers license and either a passport or a Canadian enhanced license in the driver's name.
• At the time of rental, the renter or authorized driver may be subject to an electronic DMV check from the issuing state of the driver's license, or may be asked to sign a declaration attesting to specific criteria.
• Positive identification in addition to your driver's license may be required.
• Your total rental rate is calculated based on the information provided at time of reservation.
• Vehicles are rented on a daily (24-hour) basis. There is a 29-minute grace period for returns. After 30 minutes late, a 3/4-day late charge + $.01 + taxes apply. After 90 minutes late, full-day late charges + taxes apply. There is no grace period for rental fees, surcharges and optional equipment or protections charges, so full-day late charges will apply for these items.
• Extensions or late returns result in additional charges.
• Rather than requiring customers to be 25 to rent, Budget now rents to customers between the ages of 21-24 with a valid credit card and driver's license. At time of rental, we will automatically apply an additional underage surcharge for these drivers.
• The collection, use and retention of your information, including your personally identifiable information, provided to us in connection with payment for our services and products, or participation in our programs, whether directly by you or on your behalf through a payment service, is subject to our Privacy Notice.

Cancellation Policy

• Changes to a reservation must be done at Budget.com, Budget.com.au, or Budget.co.nz using the "Modify/Cancel" option.  Any changes to the reservation may impact the rental charges.  If a prepaid reservation is cancelled more than 24 hours before the pickup time, a $50.00 USD cancellation fee will be assessed.
• If you need to cancel during the 24 hour period prior to the scheduled pick-up time, we will refund the full prepaid amount less a $150 USD processing fee. 
• If you do not cancel the reservation prior to the time of pick-up and the rental vehicle is not picked up on the rental date, no portion of the prepaid amount will be refunded.
• If you return the vehicle before the original return date (early return), you will not be refunded any portion of the payment.
• All refund requests must be submitted within six months of the scheduled rental pick up date. No refunds will be granted after this six month window.
• Underpayments will be handled at the counter at time of rental return. Unfortunately, we can't promise that your prepaid daily vehicle rate will apply if you change vehicle types, lengthen or shorten your rental period or change your pick up location.
• Upon returning the vehicle, Budget will process a release of the unused portion of the hold subject to your bank's procedure. This hold may take up to two weeks to be released by your bank.
• If you have already paid toward your rental using a debit card, we will reverse any hold when the rental is over. The bank, however, may take time to post it back to your account. While this hold is in place, the funds will not be available for your use.

Supplemental Liability Insurance is not available at this location.

Damage Waiver 

In most cases, Damage Waiver is provided with the vehicle as standard. If it is included, it will be stated on your Rental Agreement Form (and in your booking confirmation).

Damage Waiver reduces the amount you pay for each clearly separate incident of damage if the vehicle is damaged (or the amount you pay to replace any keys, accessories or vehicle documents that are lost, stolen or damaged). 

The amount you pay for each clearly separate incident of damage will be the lower of a) the applicable cost payable under the Theft, Loss, and Damages Policy; or b) the excess stated on your Rental Agreement Form. 

Normally between BHD 8.00 and BHD 13.00 per day (if not included as standard) If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

Super Damage Waiver (SCDW)

An excess reduction product which reduces your damage waiver excess to zero (or, if higher, the amount shown on your Rental Agreement Form).

Normally between BHD 13.00 and BHD 19.00 per day (charged for a max 10 days to cover rental up to 30 days).

Theft Protection waiver (TP)

In most cases, Theft Protection waiver is provided with the vehicle as standard. If it is included, it will be stated on your Rental Agreement Form (and in your booking confirmation).

Theft Protection waiver reduces the amount you pay if the vehicle is stolen during the rental period.

The amount you pay will be the lower of a) the applicable cost payable under the Theft, Loss, and Damages Policy; or b) the excess stated on your Rental Agreement Form. 

Normally between BHD 8.00 and BHD 13.00 per day (if not included as standard) charged for a max 10 days to cover rental up to 30 days.

Super Theft Protection waiver (STP) 

This protection reduces the amount you pay to zero if the windscreen is damaged while you’re renting the vehicle. Having windscreen protection also means you won’t pay a Damage/Loss/Repair Processing Fee. 

Normally BHD 3.00 per day (charged for a max 10 days to cover rental up to 30 days)

Damage/Loss/ Repair Processing Fee

A valid police report from the Bahrain traffic department is mandatory for all damages/accidents including cases where the renter opts for CDW/SCDW. Failure to produce the police report will result in customer having to pay the actual cost of damage repairs on the vehicle.

Replacement keys will be charged at between BHD 70.00 and BHD 170.00 dependent upon make/model/age of vehicle.

 

Windscreen Protection

This protection reduces the amount you pay to zero if the windscreen is damaged while you're renting the vehicle. Having windscreen protection also means you won’t pay a Damage/Loss/Repair Processing Fee.

Normally BHD 3.00 per day (charged for a max 10 days to cover rental up to 30 days)

We accept:

• American Express (excluding American Express Traveller's Cheque cards)
• Diners cards
• Discover cards
• Visa credit cards
• Mastercard credit cards

Maestro cards, Visa Electron cards, Cirrus cards, JCB cards, any pre-paid cards even if they carry the Visa or MasterCard logo or any other cards not listed above. We do not accept Digital Payments

Cash is accepted to pay for the rental charges only.

Pre-authorisations and Security Deposits

Unless confirmed otherwise, the amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:

(The vehicle rental price* + BHD 150.00 **) MINUS (Any sum you have already paid when making a "Pay Now" booking)

* The "vehicle rental price" includes the vehicle rental cost and all optional extras you've requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any "Pay at Location" amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).

** If you buy our "Fuel Up Front" product, we will reduce the BHD 150.00 by the amount we charge you for the "Fuel Up Front" product
The BHD 150.00 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:

costs to refuel the vehicle (where relevant).

additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period or to the agreed return location.

any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or

costs incurred as a result of exceeding any relevant mileage restrictions.

Debit cards may be used to pay rental charges only.
Debit cards may not be used for the deposit.
The following debit cards are accepted: Delta and Maestro/Switch

Each driver must show photographic proof of identity and their passport at the start of the rental. All drivers must present a full and current driving licence which has been held for at least 1 year. The licence must be valid for use in the renting country.
If your licence was issued outside the European Community you must provide an International Driving Licence. Your driving licence must be valid according to the rules imposed by the Directorate of Traffic- Kingdom of Bahrain. In some cases the international license may require to be stamped by Bahrain Traffic Department prior to vehicle being issued

Public liability insurance is with in accordance of the insurance laws of the country. Customer may inquire for additional information of the benefits, conditions and acceptance at the time of rental.

Additional Driver must meet the same requirement as the primary driver. Must be present at the time of pickup.  Additional Driver charge: 2.00 BHD + tax per day per additional driver, maximum Charge: 25.00 BHD + tax per rental per additional driver.

At this location, the minimum age is 21 for all car groups.  The maximum age is 65.

We recommend you check the Internet to find out about any restricted areas before you travel. If the rental location is in or near a restricted area, we will tell you about it when you pick up the vehicle. We are unable to tell you about any other restricted areas.

If a fine or charge is sent to us because you haven’t paid a charge or complied with the law, we will take payment for 

• Our administration fee of BHD 5.00 for each fine or charge issued to cover our costs of dealing with the fine or charge.
• the actual amount of the fine or charge imposed if we have to pay it.

Keeping the vehicle interior clean

Please note the following: 

• You are not permitted to smoke in your rental vehicle. If we believe anyone has smoked in the vehicle during the rental period, a specialist cleaning charge will apply.
• If the interior of the vehicle is especially muddy, dirty, stained, or smelly, and our standard cleaning procedure will not fix it, you will be charged a specialist cleaning charge of between BHD 20.00 and BHD 25.00.

If you have an accident

If you do not complete a required accident report form, or we find out the accident report form contains any significant missing or incorrect information, then you will be charged an accident processing fee may vary.

Specific information is not available at this time.

The General Conditions provide more information about what happens if you want to extend your rental, or if you do not return the vehicle to us as agreed.

A grace period of 2 hours is applicable for late returns. If you fail to extend your rental and are late in returning the vehicle beyond the grace period, we will charge you the rental amount for the extra day's usage until the vehicle is returned.

Vehicles at this location are not allowed to travel outside of the country. One-way rentals are also not permitted.