Address:
Geibelstrasse 4, Emden, XX, 26721, Germany
Phone:
(49) 069710445596
Hours of Operation:
Mon 8:00 AM - 2:00 PM; Tue - Thu 8:00 AM - 12:00 PM; Fri 8:00 AM - 2:00 PM
Holiday Hours:
2024
CHRISTMAS EVE December
24 08:00AM - 12:00PM
CHRISTMAS DAY December
25 - December
26
closed - closed
NEW YEARS EVE December
31 08:00AM - 12:00PM
2025
NEW YEARS DAY January
1 closed - closed
Cancellation Policy
Supplemental Liability Insurance is not available at this location.
Damage Waiver
In most cases, Damage Waiver is provided with the vehicle as standard. If it is included, it will be stated on your Rental Agreement Form (and in your booking confirmation).
Damage Waiver reduces the amount you pay for each clearly separate incident of damage if the vehicle is damaged (or the amount you pay to replace any keys, accessories or vehicle documents that are lost, stolen or damaged).
The amount you pay for each clearly separate incident of damage will be the lower of a) the applicable cost payable under the Theft, Loss and Damages Policy; or b) the excess stated on your Rental Agreement Form.
Between EUR 27.00 and EUR 37.00 per day (if not included as standard).
Super Damage Waiver (SCDW)
An excess reduction product which reduces your damage waiver excess to zero (or, if higher, the amount shown on your Rental Agreement Form).
Between EUR 26.50 and EUR 44.00 per day.
Theft Protection waiver (TP)
In most cases, Theft Protection waiver is provided with the vehicle as standard. If it is included, it will be stated on your Rental Agreement Form (and in your booking confirmation).
Theft Protection waiver reduces the amount you pay if the vehicle is stolen during the rental period.
The amount you pay will be the lower of a) the applicable cost payable under the Theft, Loss and Damages Policy; or b) the excess stated on your Rental Agreement Form.
Between EUR 9.00 and EUR 12.00 per day (if not included as standard).
Personal Accident Insurance (PAI)
Covers the driver of the vehicle and personal items in the vehicle in the event of an accident. Personal Accident Insurance provides the following benefits:
A maximum of EUR 40,000.00 in the event of death, loss of limbs or eyes or permanent total disability
A maximum of EUR 2,000.00 towards emergency medical expenses related directly to the accident
Medical assistance and rescue costs (conditions apply)
Personal Accident Insurance is underwritten by AIG Europe Limited. You will need to agree to their terms and conditions. Our agent, Avis Europe Risk Management Limited retains 20% of the price you pay after insurance premium tax has been deducted, as commission Between EUR 6.00 and EUR 7.55 per day.
Super Personal Accident Insurance (SPAI)
Provides the following enhanced benefits:
• A maximum of EUR 120,000.00 in the event of death, loss of limbs or eyes or permanent total disability
• A maximum of EUR 6,000.00 towards emergency medical expenses related directly to the accident
• Medical assistance and rescue costs (conditions apply)
• Baggage up to EUR 6,000.00 per vehicle excluding any items you rented through us (again, there are conditions, and a limit of EUR 350.00 per item)
• Expenses for replacing main house keys and locks up to EUR 500.00
• Emergency travel expenses up to EUR 500.00
Super Personal Accident Insurance is underwritten by AIG Europe Limited. You will need to agree to their terms and conditions. Our agent, Avis Europe Risk Management Limited retains 20% of the price you pay after insurance premium tax has been deducted, as commission.
Between EUR 9.00 and EUR 11.30 per day.
Roadside Assistance Plus
Provided you are using the vehicle in a country which we have agreed to, this product provides roadside assistance without any additional costs being charged if you break down as a result of vehicle failure you have caused (this includes lost keys).
Between EUR 7.00 and EUR 8.80 per day.
If you rent the vehicle for more than 10 days, you’ll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 28 days.
Payment Methods
We accept:
Pre-paid cards can only be used for making payments at the end of your rental. To rent our vehicles, you need to present the above listed payment cards.
We don't accept Maestro cards, Visa Electron Cards, Cirrus cards, JCB cards, V-Pay cards or any other cards not listed above.
We do not accept digital payment cards.
We also do not accept cash
Pre-authorisations and Security Deposits
Unless confirmed otherwise, the amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
(The vehicle rental price* + EUR 200.00 **) MINUS (Any sum you have already paid when making a "Pay Now" booking)
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you've requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any "Pay at Location" amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise). ** If you buy our "Fuel Up Front" product, we will reduce the EUR 200.00 by the amount we charge you for the "Fuel Up Front" product
The EUR 200.00 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period or to the agreed return location;
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, costs relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
In relation to certain high value vehicles, we may require you to provide us with two payment cards for the purposes of the pre-authorisation. Where this is the case, this will be confirmed when making a booking.
If you'd like more details, please call our customer support team or ask a member of our team.
Visa and MasterCard debit cards are accepted.
Requirement to bring a valid driving licence with you
In Germany, all drivers must bring their valid driving licence with them.
If any of the following applies:
and we cannot confirm with certainty the details included within the driving licence, the driver will also need to provide either an international driving licence or an official German translation, by a notary, of their driving licence. If this might apply to you, please contact us (prior to your pick up date) as we would be pleased to confirm if an international licence or official translation will be required.
We do not accept digital driving licences.
Minimum licence requirements
All drivers must have held their licences for at least 6 months from the date of pick-up. A higher minimum age limit and licence validity may apply for certain vehicles.
If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as:
Within Germany there are toll roads and toll bridges which require you to pay a fee if you wish to use them. If you do not pay these charges before you use them you will incur a fine.
We recommend you check the Internet to find out about any restricted areas before you travel. Websites such as www.urbanaccessregulations.eu provide useful information. If the rental location is in or near a restricted area, we will tell you about it when you pick up the vehicle. We are unable to tell you about any other restricted areas.
Additional drivers must meet the same requirements as the primary driver. Additional Driver fees may apply for all additional drivers. Check at the time of rental for complete details.
Minimum driver age restrictions
When you book, you'll be told if there are any minimum age restrictions for the vehicle you request. If you're not sure, please check your booking confirmation email or call our customer support team.
You need to be at least 21 years old to hire and drive most of our vehicles.
Young driver surcharge
As long as you hold a full, valid driving licence for at least 6 months or 3 years for certain vehicles you do not need to pay a young driver surcharge.
Estimated total includes base rate, taxes, and surcharges. Items such as coupon discounts, child safety seats and gas are NOT included in the estimated total. Optional coverages and one-way fees are subject to tax in certain locations. This tax is not reflected in the Estimated Total.
Estimated total is subject to change based upon exchange rates at the time of rental.
Returning the vehicle
Unless you agreed a different refuelling option (see below), you must return the vehicle to us with the same amount of fuel it had in it when you picked it up usually a full tank as shown on the factory-installed fuel gauge or automatically logged in respect of connected cars. We recommend you fill up as close to the return location as you can on the return date and keep the receipt to show us. If you don't return the vehicle with a full tank and you can't show us a receipt for fuel we will charge you.
Refuelling options
Fuel Up Front - this option allows you to pay for a full tank of fuel, based on the manufacturer's stated fuel tank capacity of your vehicle plus our costs of refuelling the vehicle for you. Then you just return the vehicle with whatever's left in the tank (even if it is virtually empty) so long as the engine still runs.
This is only available where you have added it as an option at booking stage, or asked to add it to your rental prior to you collecting the vehicle. If you have added this option, the cost will be on your Rental Agreement Form. However, you don't get a refund for any fuel you don't use.
EZ Fuel - If you have travelled less than 120km and don't have time to fill up the tank or can't show us receipt for fuel, you will be charged the EZ fuel fee to cover this. This will be charged as a fixed fee of between EUR 26.00 and EUR 36.40.
Pay on Return - If you are renting a "connected car", you will be required to pay for fuel so as to ensure that the vehicle has the same amount as when you collected it (this is automatically logged and is calculated to the nearest litre).
If you are renting any other traditional fuel or hybrid vehicle, you will be required to pay for fuel so as to ensure that the vehicle has the same amount as when you collected it based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank (costs are based on the manufacturer's stated fuel tank capacity). We charge between 1.5 and 3 times the average fuel price at the end of the rental period. The price per litre will be stated on your Rental Agreement Form.
Fully Electric Vehicles
We charge a fixed amount dependent on the battery charge on the factory-installed battery gauge. This is the “Pay on Return” rate. The amounts charged are set out below:
Battery Charge | Price depends on rent location |
If you return the electric vehicle with 70% or more battery charge*. | No Cost |
If you return the electric vehicle with between 11%-69% battery charge. | EUR 22.85-28.70 |
If you return the electric vehicle with 10% or less battery charge |
EUR 35.81-45.00 |
* unless the vehicle had less than 70% battery charge when you collected it, in which case, you must return it with at least the same % battery charge as it had at time of pick-up in order for no additional costs to be applied.
Do I need to bring proof of identification?
Yes, you must bring:
We do not accept digital documents, all documents must present physically.
You may also need to bring proof of where you live. This could include a recent utility bill or bank statement. If your driving licence shows your address, we will accept it as proof of your address.
Other requirements
Will I need to give a pre-authorisation or pay a security deposit?
Yes, you must give us a pre-authorisation on your payment card before we release the vehicle to you. A pre-authorisation holds money in your account.
If you wish to pay in cash, we will take a security deposit instead.
What do I need to do to give a pre-authorisation or security deposit?
You will need to give us a payment card in your own name that has enough money available on it.
How much is the pre-authorisation?
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
(The vehicle rental price* + EUR 200 (or if applicable, the equivalent amount in your local currency) MINUS (Any sum you have already paid when making a "Pay Now" booking)
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you've requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any "Pay at Location" amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our "Fuel Up Front" product, we will reduce the EUR 200 (or if applicable, the equivalent amount in your local currency) by the amount we charge you for the "Fuel Up Front" product
The EUR 200 (or if applicable, the equivalent amount in your local currency) is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period (or to the agreed return location);
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.
How much is the One-Way fee?
The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be between 59.00 EUR and 250 EUR. If you want to pick up the vehicle in one country and drop it off in another country, you can expect it to be between 100.00 EUR and 4,500.00 EUR.
How do I get a One-Way rental?
You can request a one-way rental when you book or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.
How much will it cost if I did not request a One-Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the pay at location prices available on the day you return the vehicle.
Unless we agree otherwise, you are only allowed to use the vehicle in:
Some vehicles are not permitted to enter the following countries:
Nor is it permitted to use our vehicles on the Balearic Islands, the Canary Islands, Corsica, Crete and Sardinia.
You'll need to pay a Cross Border Fee for journeys outside of Germany, this is likely to cost EUR 7.50 per day, up to a maximum charge of EUR 62.74 per rental.
Please note that if you are permitted to take the vehicle outside of Germany, it is your responsibility to make sure you comply with legal requirements applicable in the relevant country/countries you travel in.