Address:
Aeropuerto De Asturias, Santiago Del Monte Castrillon, Asturias, XX, 33459, Spain
Phone:
(34) 902090323
Hours of Operation:
Sun 8:30 AM - 3:30 PM; Mon - Fri 8:00 AM - 10:30 PM; Sat 8:30 AM - 3:30 PM
Holiday Hours:
2024
CHRISTMAS EVE December
24 08:00AM - 07:00PM
CHRISTMAS DAY December
25 closed - closed
NEW YEAR December
31 08:00AM - 07:00PM
2025
NEW YEAR January
1 closed - closed
If flying in, the rental counter is within the terminal with a short walk to the car lot.
Supplemental Liability Insurance is not available at this location.
Damage
What products reduce the amount I have to pay if the vehicle is damaged during the rental?
If you have Damage Waiver (CDW) and the vehicle, keys, any accessories or any vehicle documents are damaged, the amount you have to pay for the damage will be reduced to no more than the excess stated on your rental agreement meaning you will pay for the cost of repair or replacement plus a damage processing fee of between 45.98 Euro and 56.87 Euro or the excess, whichever is less. If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference.
How much is the excess?
Customer is liable for full value of the Avis vehicle if Collision Damage Waiver (CDW) is not taken. Purchase of CDW reduces liability to an amount between 1452.00 Euro and 3025.00 Euro depending on car group rented in the event of an accident or damage to the vehicle.
How do I get Damage Waiver?
In most cases, Damage Waiver is provided with the vehicle as standard. If its included, it will be stated on your rental agreement and in your booking confirmation email. If it is not included, the price depends on the vehicle you are renting and the place you are renting it from. But you can expect it to cost between 28.64 Euro and 75.00 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 28 days and get cover for the duration of your rental, up to 28 days.
Is there an excess reduction product available to reduce my excess further?
Yes, Super Damage Waiver (SCDW) is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location but you can expect it to costs between 19.12 Euro and 50.00 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 28 days and get cover for the duration of your rental, up to 28 days.
Will I need to pay if the windscreen or any other window is damaged?
Yes. However, Windscreen Protection reduces the amount you have to pay if the windscreen or any other window is damaged to zero. Having windscreen protection also means you will not pay an admin fee.
How do I get Windscreen Protection?
If you have bought Windscreen Protection, it will be stated on your rental agreement. The price depends on the vehicle you are renting and the place you are renting it from. But you can expect it to cost between 8.02 Euro and 12.00 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 28 days and get cover for the duration of your rental, up to 28 days.
What happens if I damage any optional extras I rent from you?
If any optional extras are damaged, you have to pay for the cost of replacement, or their estimated repair costs in addition to the rental fee.
Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if damage was caused by or as a result of:
What do I have to pay if I do not have Damage Waiver?
If the vehicle, keys, any accessories or any vehicle documents are damaged during your rental, unless you can prove the damage was not in any way your fault or due to your negligence, you will have to pay:
Where can I find information of damage charges I have paid?
If we find damage, we will charge the amount you have to pay to your card. Unless you have asked us to send you a receipt by post or email, you will be able to find details of this payment here
Theft
What products reduce the amount I have to pay if the vehicle is lost or stolen during the rental?
If you have Theft Protection waiver (TP) and the vehicle is stolen, the amount you have to pay will be reduced to no more than the excess stated on your rental agreement meaning you will pay for the cost of repair or replacement or the excess, whichever is less. If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference. If you can show the loss or theft was not in any way your fault or due to your negligence, we will refund these costs to you.
How much is the excess?
Customer is liable for full value of the Avis vehicle if Theft Protection (TP)is not taken. Purchase of TP reduces liability to an amount between 1425.00 Euro and 3025.00 Euro depending on car group rented for theft of parts or all of the Avis vehicle.
How do I get Theft Protection waiver?
In most cases, Theft Protection waiver is provided with the vehicle as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation email. If it is not included, the price depends on the vehicle you are renting and the place you are renting it from. But you can expect it to cost between 6.59 Euro and 16.00 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 28 days and get cover for the duration of your rental, up to 28 days.
Is there an excess reduction product available to reduce my excess further?
Yes, Super Theft Protection waiver (STP) is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location but you can expect it to costs between 19.12 Euro and 50.00 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 28 days and get cover for the duration of your rental, up to 28 days.
What happens if I lose any optional extras I rent from you or if they are stolen?
If any optional extras are lost or stolen, you have to pay for the cost of replacement in addition to the rental fee.
Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if the loss or theft was caused by or as a result of:
What do I have to pay if I do not have Theft Protection?
If the vehicle, keys, any accessories or any vehicle documents are lost or stolen during your rental, you will have to pay:
If you can show theft was not in any way your fault or due to your negligence, we will refund these costs to you.
Where can I find information of theft charges I have paid?
If a loss or theft has occurred, unless you can prove the theft was not in any way your fault or due to your negligence, we will charge the amount you have to pay to your card. Unless you have asked us to send you a receipt by post or email, you will be able to find details of this payment here
Damage to people and their property
What do I have to pay if I injure someone whilst driving?
Third Party Liability (TPL) cover is provided with the vehicle as standard. This means that if you have an accident in our vehicle and you injure someone, including any of your passengers, or you damage anything which belongs to them, you will not have to pay any of their costs. Third Party Liability cover does not cover any death or injury suffered by the driver of our vehicle or any damage to personal items in our vehicle.
Are there any times when third party liability cover would not apply?
If the law requires us to provide you with third party liability cover, the minimum cover required by law will still apply but we, or our insurer, may seek to recover our costs from you if the accident was caused by:
What products cover the driver of the vehicle and personal items in the vehicle?
Personal Accident Insurance (PAI) covers the driver of the vehicle in the event of an accident. It reduces the amount you have to pay in the event of an accident to zero per claim depending on the claim you make. Personal Accident Insurance provides the following benefits:
Who provides Personal Accident Insurance?
Personal Accident Insurance is underwritten by AIG Europe Limited. You will need to agree to their terms and conditions. Our agent, Avis Europe Risk Management Limited retains 20% of the price you pay after insurance premium tax has been deducted, as commission.
How do I get Personal Accident Insurance?
If you have bought Personal Accident Insurance, it will be stated on your rental agreement. The price depends on the location you are renting from, but you can expect it to costs between 6.00 Euro and 8.00 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 28 days and get cover for the duration of your rental, up to 28 days.
Can I increase my cover and reduce my excess?
Yes, Super Personal Accident Insurance (SPAI) reduces your excess to zero per claim and provides the following enhanced benefits:
Is Super Personal Accident Insurance available when renting any vehicles?
Yes, you can buy Super Personal Accident Insurance no matter what vehicle you rent.
How do I get Super Personal Accident Insurance?
If you have bought Super Personal Accident Insurance, it will be stated on your rental agreement. The price depends on the location you are renting from, but you can expect it to costs between 8.00 Euro and 10.00 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 28 days and get cover for the duration of your rental, up to 28 days.
What will you pay if I do not have Personal Accident Insurance?
If the driver of the vehicle is involved in an accident and is injured or dies, we will not pay their costs. If any personal items in the vehicle are damaged, lost or stolen, we will not pay for their repair or replacement.
For information, passengers are considered third parties and would benefit from the third party liability cover provided with the vehicle as standard.
Protection packages
I want to buy more than one protection product, can I get a protection package?
No, we do not offer protection packages.
Third party protection products
I have bought a protection product from an external provider, can I use it?
If you decide to buy cover from someone else, you will have to pay our full costs. It is your responsibility to ensure you understand the terms of any cover you buy from an external provider and for any claim you make. We are unable to help you with your claim.
What payment cards do you accept?
We accept: American Express (excluding American Express Travellers Cheque cards), Diners cards, Discover cards, Visa credit cards, MasterCard credit cards, Budget-issued charge cards.
We do not accept, Maestro cards, Cirrus cards, JCB cards, any pre-paid cards (even if they carry the Visa or MasterCard logo) or any other cards not listed above.
We do not accept Digital Payment Cards.
Can I pay by cash?
No, payment by cash for rental charges or deposit is not accepted.
What happens if I am late in making payment?
If you are late in paying us, interest will be calculated at 4% per year above the base lending rate of Citibank from time to time.
Visa Debit Cards and MasterCard Debit Cards are accepted.
Do I need to bring my driving licence with me?
Yes, a valid driving licence from the renters country of residence must be presented in person at the time of rental
It is recommended all Non-EU licences must present a valid International Driving Permit (IDP) (if stopped by police the fine could up to 450.00 EUR) and a valid passport, National Identity Card or Card of Residence. The following exceptions apply:
Any discrepancy, doubt or suspicion of forgery will be reason enough to refuse the rental of the vehicle.
We do not accept digital driving licenses.
Is there a minimum length I must have held my licence for?
Yes, the licence must have been held for a minimum one year** prior to the rental pick-up date for standard car groups.
If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as:
I have unspent convictions on my licence, can I drive?
If any driver has any unspent driving convictions for:
if they have two or more unspent convictions for offences not listed above unfortunately, they will not be able to drive our vehicles.
Public liability insurance is with in accordance of the insurance laws of the country. Customer may inquire for additional information of the benefits, conditions and acceptance at the time of rental.
Additional drivers must meet the same requirements as the primary driver. Additional Driver fees may apply for all additional drivers. Check at the time of rental for complete details.
How old do I need to be to drive a rental vehicle?
To drive our vehicles, you and all of your drivers need to be at least 19 years old and have held a full, valid driving licence for at least one year at the start of your rental. A higher minimum age limit may apply to certain vehicles.
I'm under 25; do I need to pay a young driver surcharge?
If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will depend on where you're picking the vehicle up from but you can expect it to be between 20.95 Euro and 25.00 Euro, per day, for each driver.
If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 28 days.
Are there any maximum age restrictions?
No, in Spain, so long as you hold a full, valid driving licence for at least one year.
I'm over 70, do I need to provide extra information or pay a senior driver surcharge?
No, in Spain, so long as you hold a full, valid driving licence for at least one ear.
Outside Spain, drivers over a certain age must provide additional documents.
Can I have a vehicle delivered to me?
Some of our rental locations offer a Delivery Service where we drop the vehicle - and any optional extras you pre-booked - off at a time and place you request. If you want to have the vehicle delivered, you must:
You will be responsible for the fuel used - at the Pay on Return rates - to deliver the vehicle to you at the Pay on Return rates - unless you buy Fuel up Front. Find out more: see the Fuel Options section in this document.
The fee for this depends on where you're renting and where the vehicle is being delivered to which may be a minimum of 31.46.
Please give us 1 days notice that you would like us to deliver the vehicle to you. We may be able to deliver it at shorter notice, but you'll need to check with the rental station or Reservations team.
Delivery only to Hotels and company addresses, we are not able to make Delivery from personal home addresses.
In the event that Delivery may be automatically accepted, please confirm this with the rental station.
Can you collect the vehicle?
Some of our rental locations offer a Collection Service where we collect the vehicle – and any optional extras you rented - at a time and place you request. If you want to have the vehicle collected, you must be available to hand the vehicle over.
You will be responsible for the fuel used - at the Pay on Return rates - to return the vehicle to our nearest rental location unless you buy Fuel up Front. Find out more: see the Fuel Options section in this document.
The fee for this depends on where you're renting and where the vehicle is being collected from – which may be a minimum 31.46 Euro.
Please give us 1 days notice when you want the vehicle collected. We may be able to collect the vehicle at shorter notice, but you will need to check with the reservations team.
Collection only to Hotels and company addresses, we are not able to make Delivery from personal home addresses.
In the event that Collection may be automatically accepted, please confirm this with the rental station.
What happens if I'm not there when you come to collect the vehicle?
If the vehicle, keys, any accessories, any vehicle documents and any optional extras aren't there when we come to collect, you'll still be charged for the collection. You'll then need to book a new collection - and pay another collection fee - or bring the vehicle back to the rental location yourself.
Estimated total includes base rate, taxes, and surcharges. Items such as coupon discounts, child safety seats and gas are NOT included in the estimated total. Optional coverages and one-way fees are subject to tax in certain locations. This tax is not reflected in the Estimated Total.
Estimated total is subject to change based upon exchange rates at the time of rental.
These conditions are not applicable in Canary islands
Should I bring the vehicle back with a full tank of fuel?
Yes. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up, usually a full tank as shown on the factory installed fuel gauge. We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you do not return the vehicle with a full tank and you can not show us a receipt for fuel we will charge you.
Fuel Options
I plan to travel more than 120 kilometres, and want peace of mind, do you have a fuel option for me?
Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturers stated fuel tank capacity for your vehicle plus our costs of refuelling the vehicle for you. Then you just return the vehicle with whatevers left in the tank (even if it is virtually empty) so long as the engine still runs.*
*The above is not applicable to the Canary Islands, where Full to Full will be available, though only at our facilities or via the booking centre by calling (+34) 902 135 331, at any point prior to the withdrawal of the vehicle. If you have chosen this option, you will receive the vehicle with a full fuel tank and will be obliged to return it to the agreed location with a full fuel tank.
How do I calculate the cost of Fuel Up Front?
Depending on where you are renting, we charge the average fuel price at the start of your rental period as stated on this EU fuel index: http://ec.europa.eu/energy/observatory/oil/bulletin_en.htm However, you do not get a refund for any fuel you do not use.
Can I get Fuel up Front at any time?
No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.
I plan to travel less than 120 kilometres, do I still need to fill up?
Yes, often the fuel gauges stills look full so we ask you to fill up the tank near to the return location and show us a copy of the receipt. If you do not have time to fill up the tank, or can not show us a receipt, we will apply EZ Fuel to cover our costs of refuelling the vehicle for you.*
*This is not applicable to the Canary Islands, where Express Fuel will be available. This option will be applied by default if the hire is contracted online and you will receive the vehicle with a full fuel tank. A non-refundable commission of €19.00 shall be paid, which will be charged separately from the cost of the vehicle hire.
How much is EZ Fuel?
Depending on where you are renting, you pay of fixed fee of between 16.94 € and 18.00 €.
What are my options if I do not return the vehicle full and have not bought Fuel up Front?
Pay on Return will apply if you have driven more than 120 kilometres and:
• Do not buy Fuel Up Front
• Do not return the vehicle with a full tank
How do I calculate the cost of Pay on Return?
You pay for fuel based on the factory installed fuel gauge rounded down to the nearest eighth (1/8) of a tank. This is based on the manufacturers stated fuel tank capacity.
We charge the average fuel price at the end of the rental period for Spain as stated on this EU fuel index: http://ec.europa.eu/energy/observatory/oil/bulletin_en.htm plus a refuelling charge of between 27.59 Euro and 41.00 Euro. The price per litre will be stated on your rental agreement plus a processing fee of 27.59 €. This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customers rental.
What if I rent a car in the Canary Islands?
You may choose between the following fuel services:
1. Express Service:
This option applies by default if you book online. The vehicle will be given with a full tank of fuel, allowing the direct return without refueling, nor waiting for fuel level verifications, both at the time of delivery or at the time of the return. Furthermore the value of the fuel left in the tank will be refunded at the time of its return. If do not want this fuel option, you will need to express it in our facilities when you come to pick up the vehicle.
The price of the Express Service is an extra and independent charge to the fee you paid for the rental of the vehicle. This extra charge is composed by:
The cost of fuel will be the average price per liter of fuel in the Canary Islands, i.e. the average of the cheapest and the most expensive prices offered by fuel stations in the Canary Islands at the time of hiring this service, according the rates published by the Ministry of Industry, Energy and Tourism at http://geoportal.mityc.es/hidrocarburos/eess/.
Fuel costs will, therefore, be equivalent to the amount obtained after multiplying the average price per liter of fuel in the Canary Islands at the time of the rental by the number of liters of the fuel tank capacity of the vehicle.
The sum to be refunded upon return of the vehicle is calculated based on the same criteria: the result of multiplying the average price per liter of fuel in the Canary Islands, by the eights of a tank stated in the vehicles indicator at the time of its return.
Express Fuel Service fee: 19.00 € including taxes. This charge will not be reimbursed.
Note that if you choose online booking, the day you collect the vehicle at our facilities, the payment of the fuel and the Express Fuel Service fee will be required.
2. Full to Full service.
You will be given the vehicle with a full tank of fuel and must return the vehicle at the agreed drop-off location with a full tank. It is also necessary, to follow a Check-out procedure in order to verify the fuel tank is full at its return.
The customer will need to leave a deposit equivalent to the value of the average price of a liter of fuel in the Canaries as published on the website of the Ministry of Industry, Energy and Tourism (http://geoportal.mityc.es/hidrocarburos/eess/) by the number of liters which houses the fuel tank. This deposit will be reimbursed after returning the vehicle and once verified the correct fulfillment of the conditions of this offer.
If you do not comply with the obligation to return the vehicle with a full tank, the cost of the amount of fuel needed to top up the tank will be deducted from the deposit, plus a €40 penalty, which it is the cost that the lessor incurs in logistical and personnel costs. When the deposit left is less than the amount owed, you agree that the difference should be charged to the credit card given.
You can arrange the Full to Full Service exclusively at our facilities or by calling our Reservation Center 902 135 531.
Electric Vehicles
How much battery charge should I return an electric vehicle with?
You must return the vehicle with at least a 70% battery charge, or the same % battery charge as it had at the time of pick-up.
What am i charged if I fail to return an electric vehicle with the required 70% battery charge, or the same % battery charge as it had at the time of pick-up?
We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the Pay on Return rate. the amounts charged are set out below:
| Battery Charge | Fixed cost (inclusive of VAT) |
| If you return the electric vehicle with 70% or more battery charge. | No Cost |
| If you return the electric vehicle with between 11%-69% battery charge. | EUR 24.41 |
| If you return the electric vehicle with 10% or less battery charge | EUR 43.39 |
Can I let anyone else drive?
Yes, but only if we have approved them. You must not let anyone else drive the vehicle.
We charge a fee for every Additional Driver we allow to drive the vehicle. The price depends on the location you are renting from, but you can expect it to be between 11.23 Euro and 14.00 Euro per day, per driver.
If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 10 days.
All additional drivers must meet our age, driving licence and ID requirements. If any additional driver is outside of our age restrictions, we will also charge a driver surcharge.
Do you offer a meet and greet service?
No, unfortunately we are unable to offer a meet and greet service at this time.
Can I pick up the vehicle outside your normal opening hours?
Yes, some airport and train station rental locations offer an out of hours pick-up service where you can collect the vehicle and any optional extras outside the rental locations normal opening hours.
The out of hours pick up fee to be between 59.23 Euro and 70.00 Euro.
You must give us at least 1 days notice to organise out of hours pick-up. We may be able to provide the service at shorter notice, but you will need to check with the Reservations team.
My rental has a mileage allowance. I have driven more than the allowance, how much will I pay for excess mileage?
Many of our vehicles are provided with unlimited mileage. If a mileage allowance applies, it will be stated on your rental agreement and in your booking confirmation email. If you go over the mileage allowance, the price depends on the vehicle and location but you can expect it to costs between 0.15 Euro and 0.65 Euro for every kilometre you have driven over the allowance. Your excess mileage charge will be stated on your rental agreement.
Can I smoke in the vehicle?
No, it is against the law to smoke in public places in Spain. The vehicle is considered a public place so you are not allowed to smoke in it. If we believe anyone has smoked in the vehicle during the rental period, a specialist cleaning charge will apply.
Are there any roads or zones where I need to pay a fee before I can enter?
Yes, certain area, have congestion charging zones meaning you need to pay a fee if you wish to drive in certain areas, on certain days and during certain times. In addition, there are toll roads and toll bridges which require you to pay a fee if you wish to use them. If you do not pay these charges before you enter such areas or use such roads or bridges, you will incur a fine.
We recommend you check the Internet to find out about any restricted areas before you travel. Websites such as www.urbanaccessregulations.eu provide useful information. If the rental location is in or near a restricted area, we will tell you about it when you pick up the vehicle. We are unable to tell you about any other restricted areas.
I have been caught speeding, and did not pay a parking charge, what will I have to pay?
You are responsible for all fines and charges issued as a result of you or your additional drivers using the vehicle. Fines and charges could include:
If a fine or charge is sent to us because you have not paid a charge or complied with the law, we will take payment for:
I have left the interior of the vehicle very dirty and made it smell. Will I be charged to clean it?
Yes, if the interior of the vehicle is especially muddy, dirty, stained or smelly, and our standard cleaning procedure will not fix it, you will be charged a Specialist Cleaning Charge of 96.80Euro
Roadside Assistance
What happens if I break down because of a mechanical failure?
All our vehicles are maintained to the manufacturers standards, and they are roadworthy when you pick them up so mechanical failure in our vehicles is rare. So long as you are using the vehicle in a country we have agreed to, we provide roadside assistance or recovery free of charge. You can only use our roadside assistance provider to help you. You will find their contact details inside the vehicle.
What happens if I break down because of a non-mechanical failure or in another country?
You must tell us if you break down or have an accident. If you need roadside assistance, we will arrange this for you but you will have to pay for it. You will also be charged for any costs we incur getting the vehicle back on the road in the country of rental. This may include, but is not limited to:
What products do you have to protect me if I break down because of a non-mechanical problem?
Roadside Assistance Plus provides roadside assistance if you break down as a result of
Provided you are using the vehicle is a country we have agreed to.
You will only need to pay for the costs of any additional items needed to get the vehicle back on the road like fuel or tyres.
How much does Roadside Assistance Plus cost?
The price will depend on where you are renting but you can expect it to be between 7.07 Euro and 10.00 Euro a day.
What happens if I do not return the incident report form or European accident form?
If you are involved in an accident, or the vehicle, keys, any accessories, any vehicle documents or any optional extras are damaged, lost or stolen; you must complete and return an incident report form and if available, the European accident report form.