Address:
Zracna Luka Dubrovnik, Dubrovnik, XX, 20000, Croatia
Phone:
(385) 91 3143019
Hours of Operation:
Sun - Sat 7:00 AM - 11:00 PM
Holiday Hours:
2024
WINTER SEASON November
1 - December
23
08:00AM - 11:00PM
CHRISTMAS EVE December
24 08:00AM - 08:00PM
WINTER SEASON December
26 - December
30
08:00AM - 11:00PM
NEW YEARS EVE December
31 08:00AM - 07:00PM
2025
NEW YEARS DAY January
1 10:00AM - 07:00PM
WINTER SEASON January
2 - February
28
08:00AM - 11:00PM
CHRISTMAS DAY December
25 10:00AM - 06:00PM
Damage Waiver
In most cases, Damage Waiver is provided with the vehicle as standard. If it is included, it will be stated on your Rental Agreement Form (and in your booking confirmation).
Damage Waiver reduces the amount you pay for each clearly separate incident of damage if the vehicle is damaged (or the amount you pay to replace any keys, accessories or vehicle documents that are lost, stolen or damaged).
The amount you pay for each clearly separate incident of damage will be the lower of a) the applicable cost payable under the Theft, Loss and Damages Policy; or b) the excess stated on your Rental Agreement Form.
Super Damage Waiver (SCDW)
An excess reduction product which reduces your damage waiver excess to zero (or, if higher, the amount shown on your Rental Agreement Form).
Theft Protection waiver (TP)
In most cases, Theft Protection waiver is provided with the vehicle as standard. If it is included, it will be stated on your Rental Agreement Form (and in your booking confirmation).
Theft Protection waiver reduces the amount you pay if the vehicle is stolen during the rental period.
The amount you pay will be the lower of a) the applicable cost payable under the Theft, Loss and Damages Policy; or b) the excess stated on your Rental Agreement Form.
What payment cards do we accept?
We accept:
Each rental driver should present a valid credit card under his name. Security deposit is required for all vehicle categories. The security deposit amount release depends on the credit card provider's terms, Rental Viribus d.o.o. is not responsible for releasing the security deposit.
We don't accept Diners cards, Visa Electron cards, Maestro cards, V-Pay cards, Cirrus cards, JCB cards even if they carry the Visa or MasterCard logo or any other cards not listed above.
We also do not accept cash.
Unless confirmed otherwise, the amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price + preauthorization amount which depends on the vehicle group (range between EUR 1,100.00 - 5,000.00) MINUS Any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
The pre-authorisation amount can be used in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant).
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period or to the agreed return location.
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
In relation to certain high value vehicles, we may require you to provide us with two payment cards for the purposes of the pre-authorisation. Where this is the case, this will be confirmed when making a booking.
If you'd like more details, please call our customer support team or ask a member of our team.
Debit cards are accepted only if the debit card can be used for pre-authorisation before we release the vehicle to you.
In Croatia, all drivers must bring their valid driving licence with them.
If any of the following applies:
and we cannot confirm with certainty the details included within the driving licence, the driver will also need to provide either an international driving licence or an official English translation, by a notary, of their driving licence. If this might apply to you, please contact us (prior to your pickup date) as we would be pleased to confirm if an international licence or official translation will be required.
We do not accept digital driving licenses.
Minimum licence requirements
All drivers must have held their licence for at least 1 year from the date of pick-up.
If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as:
TPublic liability insurance is in accordance with the insurance laws of the country. Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance. Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles. The customer is advised to contact the card issuer before the rental. Any waiver must be discussed directly with the location upon arrival.
Can I let anyone else drive?
Yes, but only if we have approved them. You may not let anyone drive the vehicle who hasn't been approved by us. This shall not apply if, through no fault of your own, you are unable to drive the vehicle and the vehicle must be driven to prevent an imminent danger (e.g., if you're in a medical emergency and you need to be taken to the hospital). We charge a fee for every Additional Driver we allow to drive the vehicle in amount of 9.00 EUR per day, 50.00 EUR per week, 90.00 EUR maximum. All costs are taxable.
Do you offer a 'meet and greet' service?
No, unfortunately we are unable to offer a 'meet and greet' service in Croatia
Can I pick up the vehicle outside your normal opening hours?
Yes, some rental locations offer an out of hours pick-up service where you can collect the vehicle and any optional extras outside the rental location's normal opening hours.
The out of hours pick up fee is 40.00 EUR (taxable).
To drive our vehicles, all drivers need to be at least 21 years old and have held a full, valid driving licence for at least 1 year at the start of your rental. If you or any of your drivers are under 24 when you pick up the vehicle, you will each have to pay a young driver surcharge. To rent vehicles of vehicle category H minimum age is 24 years old.
Young Driver Fee = 10.80 USD per day/per driver for drivers 21-24 years of age.
Maximum Age: none
In most cases there is no maximum driver age restriction. If you are renting with one of our affiliates listed in 1. (Rental Provider) there may be a maximum driver age set at either 75 or 80 years of age for insurance reasons.
Unless you agreed a different refuelling option, you must return the vehicle to us with the same amount of fuel it had in it when you picked it up usually a full tank, as shown on the factory-installed fuel gauge or automatically logged in respect of connected cars. We recommend you fill up as close to the return location as you can on the return date and keep the receipt to show us. If you don’t return the vehicle with a full tank and you can't show us a receipt for fuel we will charge you.
If you want to pick up the vehicle and return it to a different location, an additional fee will be payable.
If you asked for a one-way rental when you booked, the fee will be included in your total rental price.
If you didn't ask for a one-way rental when you booked and you want to return the vehicle to a different location in the same country, you can expect pay an additional fee of between EUR 65.00 and EUR 200.00
Drop offs at a different location must be agreed with us in advance. Please contact us if you would like to understand what additional fee will apply to a one-way rental in circumstances where it didn't form part of your original rental agreement.
Some rental locations let you collect a vehicle from one rental location and return to another rental location in another country for a fee of between EUR 450.00 and EUR 5,000.00 The exact price of this will either be shown or disclosed to you before completing your rental and stated on your rental agreement.
If you did not request a one-way rental but return the vehicle to a different location, you will be charged a one-way fee at the 'pay at location' prices available on the day you return the vehicle.
If the car is returned to a station other than agreed,outside the same city, at the time of Check Out and noted in the Rental Agreement, an amended return fee of EUR 55.20 will be charged for the additional fleet disposition cost. If the customer returns the vehicle to another location without notifying the rental station where the vehicle was collected, the company Rental Viribus d.o.o. can take the necessary legal action against the current user of the vehicle.
Customers with disabilities
I have a disability, do you offer adapted vehicles?
No, regrettably, we do not currently offer adapted vehicles.
I have a disability, do you offer hand controls?
No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time.
Popular optional extras to rent
I have small children, do you offer child seats?
Yes, we offer baby, child and boosters seats. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos. A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos. A booster seat is typically suitable for a child aged 8 to 11 years old and weighing between 20 and 45 kilos. If you would like further information, please contact our Reservations team or a site employee.
Please remember that it is always your responsibility to check whether the seat is fitted correctly before you drive away.
How much are your child seats?
Child safety seat 9.00 EUR per day, Child booster seat 6.00 EUR per day, Baby safety seat 9.00 EUR per day - all charges are taxable. If the seat is damaged, lost or stolen, you are responsible for the cost of the replacement, unless you were not culpable for the damage, loss or theft and/or it was not due to your fault or to that of your passengers or additional drivers.
I'm not familiar with the area; can I rent a GPS (satellite navigation system)?
Yes, the fee for renting a GPS is 13.00 EUR per day (taxable). If the GPS device is damaged, lost or stolen, you are responsible for the cost of the replacement, unless you were not culpable for the damage, loss or theft and/or it was not due to your fault or to that of your passengers or additional drivers.
I want to be able to access the internet anywhere I go, do you offer a solution?
Yes, we offer Mobile Wi-Fi devices. Please note: the device can be only used on territory of Croatia. The fee for renting WiFi device is 9.00 EUR per day (taxable). If the mobile Wi-Fi device is damaged, lost or stolen, you are responsible for the cost of the replacement, unless you were not culpable for the damage, loss or theft and/or it was not due to your fault or to that of your passengers or additional drivers. If the SIM card or an accessory part of the mobile Wi-Fi device is damaged, lost or stolen, you are responsible for the cost of the replacement, unless you were not culpable for the damage, loss or theft and/or it was not due to your fault or to that of your passengers or additional drivers.
Unless we agree otherwise, you are only allowed to use the vehicle in:
However, there is a mandatory cross border fee of EUR 76.00.
Cross Border Fee within the EU countries (including Switzerland) is applicable in amount of EUR 40.00.
The cross-border fee is for countries that are not part of the EU and are considered higher risk countries.
The cost for roads with tolls, tolls for bridges, vignettes etc., are entirely the responsibility of the customer. If you do not pay the charges before you use these roads or bridges, you will be charged a fine.
Please note that if you are permitted to take the vehicle outside of Croatia, it is your responsibility to make sure you comply with legal requirements applicable in the relevant country/countries you travel in.