Rent a Car at Amersfoort

• Retain your reservation confirmation number as it is necessary for modification, cancellation or no-show refund requests. Changes to your prepay reservation must be made either on Budget.com, Budget.com.au or Budget.co.nz or at the rental counter. At time of change, current rates, taxes and fees apply.
• Your credit or debit card will be charged upon reservation confirmation. Method of prepayment toward your rental may not be changed after confirmation.
• Debit cards are not accepted at some Budget locations and are not a recommended form of prepayment.
• While a debit or prepaid charge card is an acceptable form of rental prepayment online, they may not be accepted for the credit hold required when you pick up your vehicle.
• Please review the terms and conditions on our confirmation page regarding credit or debit card acceptance at the location. To release the vehicle to you at time of pick-up, all rental terms and conditions must be met, regardless of your original prepayment.
• Prepaid Debit/Gift cards are not acceptable methods of credit identification to pick up a vehicle at any location. One of the above mentioned cards must be presented. Prepaid Debit/Gift cards are accepted at time of return only.
• The same credit or debit card used to complete an online Pay Now reservation must be presented at the rental pick-up counter as a form of identification.
• Generally, at the time of rental, we'll require an authorization hold on your credit card or debit card. A prepaid charge card is not accepted for this required hold.
• The card presented at pickup will be the card of record for the rental.
• If you use a debit card at a location that accepts them, we will perform a credit check to ensure credit worthiness before releasing the vehicle and you must also present a second form of current identification.
• Prepaid reservations are only offered at participating locations.
• Upon paying your rental with a Debit Card, Budget will generally request an authorization hold against your account for the estimated charges of the rental but reserves the right in its sole, discretion, to request extra value based on certain factors as we deem appropriate. Some exceptions may apply. THESE FUNDS WILL NOT BE AVAILABLE FOR YOUR USE.
• If you selected Fuel Service Option, fuel price isn't included in your reservation total, but prevailing market rate will be added when you return your vehicle .
• Budget accepts most major credit cards as credit identification at the time of rental. Accepted credit cards: Budget Charge Card, American Express, AT&T Capital, Diner's Club Intl, Discover, China Union Pay, GE Capital, JCB, MasterCard, PHH, Sears and Visa. Some locations may not accept each of the referenced cards.
• Coupons may be applied to prepay rentals. Vouchers or Budget rental certificates cannot be used in conjunction with a prepay reservation.
• Gift Cards (Budget or any other) are not allowed on prepay reservations.
• When the rental is over, we will process the reversal but the bank may take time to post it back to the account - unless you already paid toward your rental, in which case the hold will be only $100 USD. While this hold is in place, the funds will not be available for your use.
• Budget is not responsible for any returned checks or overdrafts based on this policy.
• Your quoted rental rate is based on the exact parameters (locations, dates, etc.) of your particular rental - changing your confirmed reservation parameters could result in a different rate.
• There is no fee for making the following changes: vehicle type, options (GPS, protections, etc.), rental period dates/times, adding other drivers, switching between participating prepay pick-up locations within the same country. To change to a non-participating location or one outside of the original pick-up country, you must cancel your original reservation (with applicable cancellation fee) and re-book at then current rates.
• Non-permissible changes include: method of prepayment; name on reservation; changing your pick-up to a non-participating prepay location or one outside of the original pick-up country. If you still wish to make these changes, you must cancel your original prepay reservation with applicable cancellation fee and re-book at then current rates.
• At time of rental pick-up, location rental qualification rules apply. The name on all rental credentials (license and credit or debit card) must match the name on the reservation. If the names do not match, it is deemed a non-permissible change to your prepay reservation and must follow procedures to cancel and re-book at then current rates (with applicable cancellation or no-show fees).
• At the time of pick up, driver must present a valid driver's license and credit card (or debit card at participating locations) in the driver's name. A prepaid charge card is not an acceptable credential. All drivers must have a safe driving record.
• At time of pick up, driver must present a valid, drivers license and credit or debit card in the driver's name. If the drivers license is not U.S.-issued, you must present your drivers license and either a passport or a Canadian enhanced license in the driver's name.
• At the time of rental, the renter or authorized driver may be subject to an electronic DMV check from the issuing state of the driver's license, or may be asked to sign a declaration attesting to specific criteria.
• Positive identification in addition to your driver's license may be required.
• Your total rental rate is calculated based on the information provided at time of reservation.
• Vehicles are rented on a daily (24-hour) basis. There is a 29-minute grace period for returns. After 30 minutes late, a 3/4-day late charge + $.01 + taxes apply. After 90 minutes late, full-day late charges + taxes apply. There is no grace period for rental fees, surcharges and optional equipment or protections charges, so full-day late charges will apply for these items.
• Extensions or late returns result in additional charges.
• Rather than requiring customers to be 25 to rent, Budget now rents to customers between the ages of 21-24 with a valid credit card and driver's license. At time of rental, we will automatically apply an additional underage surcharge for these drivers.
• The collection, use and retention of your information, including your personally identifiable information, provided to us in connection with payment for our services and products, or participation in our programs, whether directly by you or on your behalf through a payment service, is subject to our Privacy Notice.

Cancellation Policy

• Changes to a reservation must be done at Budget.com, Budget.com.au, or Budget.co.nz using the "Modify/Cancel" option.  Any changes to the reservation may impact the rental charges.  If a prepaid reservation is cancelled more than 24 hours before the pickup time, a $50.00 USD cancellation fee will be assessed.
• If you need to cancel during the 24 hour period prior to the scheduled pick-up time, we will refund the full prepaid amount less a $150 USD processing fee. 
• If you do not cancel the reservation prior to the time of pick-up and the rental vehicle is not picked up on the rental date, no portion of the prepaid amount will be refunded.
• If you return the vehicle before the original return date (early return), you will not be refunded any portion of the payment.
• All refund requests must be submitted within six months of the scheduled rental pick up date. No refunds will be granted after this six month window.
• Underpayments will be handled at the counter at time of rental return. Unfortunately, we can't promise that your prepaid daily vehicle rate will apply if you change vehicle types, lengthen or shorten your rental period or change your pick up location.
• Upon returning the vehicle, Budget will process a release of the unused portion of the hold subject to your bank's procedure. This hold may take up to two weeks to be released by your bank.
• If you have already paid toward your rental using a debit card, we will reverse any hold when the rental is over. The bank, however, may take time to post it back to your account. While this hold is in place, the funds will not be available for your use.

Supplemental Liability Insurance is not available at this location.

Damage

What products reduce the amount I have to pay if the vehicle is damaged during the rental?
If you have Damage Waiver (CDW) and the vehicle, keys, any accessories or any vehicle documents are damaged, the amount you have to pay for the damage will be reduced to the excess stated on your rental agreement for each clearly separate incident of damage meaning you'll pay for the cost of repair or replacement or the excess for each clearly separate incident of damage, whichever is less. In both situations, you will also have to pay a damage processing fee of EUR 46 and on the ground vehicle idle time fee of EUR 45.If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference.

How much is the excess?
This is stated on your rental agreement, and also in your booking confirmation email, for each clearly separate incident of damage. You can reduce the excess even further by buying an excess reduction product.
Please note that if you damage the vehicle on more than one occasion, you must, to the extent the law will allow, pay the excess stated on the rental agreement for each clearly separate incident of damage.

How do I get Damage Waiver (CDW)?
In most cases, Damage Waiver (or CDW) is provided with the vehicle as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation email. If it isn't included, the price depends on the vehicle you’re renting and the place you are renting it from. But you can expect it to cost between 25 Euro and 36 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

Is there an excess reduction product available to reduce my excess further?
Yes, Super Cover is an excess reduction product which reduces your excess. The price depends on the vehicle and location but you can expect it to costs between 10 Euro and 19 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

Will I need to pay if the windscreen or any other window is damaged?
Yes. However, Windscreen Protection reduces the amount you have to pay if the windscreen or any other window is damaged to zero. Having windscreen protection also means you won't pay an admin fee.

How do I get Windscreen Protection?
If you've bought Windscreen Protection, it will be stated on your rental agreement. The price depends on the vehicle you're renting and the place you're renting it from. But you can expect it to cost between 2 Euro and 3 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

What happens if I damage any optional extras I rent from you?
If any optional extras are damaged, you have to pay for the cost of replacement, or their estimated repair costs in addition to the rental fee.
Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if damage was caused by or as a result of:

• Water or fire damage, that was not your fault.
• Driving the vehicle without due care and attention
• Driving or using the vehicle in breach of your contract

What do I have to pay if I don't have Damage Waiver?
If the vehicle, keys, any accessories or any vehicle documents are damaged during your rental, unless you can prove the damage was not in any way your fault or due to your negligence, you'll have to pay:

• Either the cost of replacement, or the estimated repair costs whichever is cheaper
• Plus our loss of us, including on the ground vehicle idle time fee
• Plus an administration fee

Where can I find information of damage charges I've paid?
If we find damage, we'll charge the amount you have to pay to your card. Unless you've asked us to send you a receipt by post or email, you'll be able to find details of this payment here.

 

Theft 

What products reduce the amount I have to pay if the vehicle is lost or stolen during the rental?
If you have Theft Protection waiver (TP) and the vehicle is stolen, the amount you have to pay will be reduced to no more than the excess stated on your rental agreement meaning you'll pay for the cost of repair or replacement or the excess, whichever is less. If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference. If you can show the loss or theft was not in any way your fault or due to your negligence, we will refund these costs to you.
How much is the excess?
The excess will be from 1250.00 Euro to 1750.00 Euro. You can reduce the excess even further by buying an excess reduction product.

How do I get Theft Protection waiver?
In most cases, Theft Protection waiver is provided with the vehicle as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation email. If it isn't included, the price depends on the vehicle you're renting and the place you're renting it from. But you can expect it to cost between 10 Euro and 16 Euro a day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

Is there an excess reduction product available to reduce my excess further?
Yes, Super Cover is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location but you can expect it to costs between 5 Euro and 10 Euro a day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

What happens if I lose any optional extras I rent from you or if they are stolen?
If any optional extras are lost or stolen, you have to pay for the cost of replacement in addition to the rental fee.

Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if the loss or theft was caused by or as a result of:

• Keys being left in the vehicle
• Keys being lost or stolen
• Using the vehicle in breach of the contract

What do I have to pay if I don't have Theft Protection?
If the vehicle, keys, any accessories or any vehicle documents are lost or stolen during your rental, you'll have to pay:

• The cost of replacement
• Plus our loss of use

If you can show theft was not in any way your fault or due to your negligence, we will refund these costs to you.

Where can I find information of theft charges I've paid?
If a loss or theft has occurred, unless you can prove the theft was not in any way your fault or due to your negligence, we'll charge the amount you have to pay to your card. Unless you've asked us to send you a receipt by post or email, you'll be able to find details of this payment here.

 

Damage to people and their property

What do I have to pay if I injure someone whilst driving?
Third Party Liability (TPL) cover is provided with the vehicle as standard. This means that if you have an accident in our vehicle and you injure someone, including any of your passengers, or you damage anything which belongs to them, you will not have to pay any of their costs. Third Party Liability cover does not cover any death or injury suffered by the driver of our vehicle or any damage to personal items in our vehicle.
Are there any times when third party liability cover would not apply?
If the law requires us to provide you with third party liability cover, the minimum cover required by law will still apply but we, or our insurer, may seek to recover our costs from you if the accident was caused by:

• By you breaking the contract (for example allowing someone we had not approved drive the vehicle of driving whilst under the influence of alcohol, drugs or any other unlawful substance),
• By you breaking the law
• As a result of your negligence or recklessness.

What products cover the driver of the vehicle?
Personal Accident Insurance (PAI) covers the driver of the vehicle persondriver of the vehicle in the event of an accident, and in addition the luggage and personal belongings of the driver of the vehicle in the event of damage, theft or loss. PAI provides the following benefits:

• A maximum of 100,00 Euro in the event of death, loss of limbs or or eyes or permant total disability.
• A maximum of 25,000  Euro towards emergency medical expenses related directly to the accident, with an excess of 70 Euro per claim
• Luggage and personal belongings up to 2000 Euro per vehicle - excluding any items you rented through us, (again, there are conditions, within the limit of 250 Euro per item and with an excess of 75 Euro per vehicle), provided that such luggage and personal belongings were in the luggage compartment, in the roof box or in the glove box of the vehicle. In addition, in case of theft, a statement of theft should be reported to the police within 48 hours. Such statement of theft shall necessarily contain the exhaustive list of stolen items which would be considered to determine any possible compensation

Who provides Personal Accident Insurance?
Personal Accident Insurance is underwritten by AIG Europe Limited. You will need to agree to their terms and conditions. Our agent, SCA retains 20% of the price you pay after insurance premium tax has been deducted, as commission.
How do I get Personal Accident Insurance?
If you've bought Personal Accident Insurance, it will be stated on your rental agreement. 

Can I increase my cover and reduce my excess?
Yes, you can purchase our Super Personal Accident Insurance (SPAI) insurance which increases your cover, reduces your excess to Euro 50 per claim, and provides the following enhanced benefits:

• A maximum of 200,000 Euro in the event of death, loss of limbs or eyes or permanent total disability.
• A maximum of 50,000  Euro towards emergency medical expenses related directly to the accident, with an excess of 70 Euro per claim
• Luggage and personal belongings up to 6,000 Euro per vehicle - excluding any items you rented through us (again, there are conditions, within the limit of 350 Euro per item), provided that such luggage and personal belongings were in the luggage compartment, in the roof box or in the glove box of the vehicle. In addition, in case of theft, a statement of theft should be reported to the police within 48 hours. Such statement of theft shall necessarily contain the exhaustive list of stolen items which would be considered to determine any possible compensation.
• Expenses for replacing locks up to 750 Euro
• Additional travel expenses up to 750 Euro.

Is Super Personal Accident Insurance available when renting any vehicles?
Yes, you can buy Super Personal Accident Insurance not matter what vehicle you rent.
How do I get Super Personal Accident Insurance?
If you've bought Super Personal Accident Insurance, it will be stated on your rental agreement. 

What will you pay if I don't have Personal Accident Insurance?
If the driver of the vehicle is involved in an accident and is injured or dies, no compensation will be possible through us. If any personal items in the vehicle are damaged, lost or stolen, their repair or replacement will not be borne by us.
For information, passengers are considered third parties and would benefit from the third party liability cover provided with the vehicle as standard.

Protection packages

I want to buy more than one protection product, can I get a protection package?
Yes, we offer a variety of protection packages:
 Super Cover includes Super Damage Waiver and Super Theft Protection.
The price depends on the vehicle and location but you can expect it to costs between 15 Euro and 32 Euro a day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

  Complete Car Protection includes Super Damage Waiver, Super Theft Protection, Windscreen Protection, Super Personal Accident Insurance and Roadside Assistance Plus. Find out more: see Roadside Assistance Plus within the Miscellaneous Information section of this document.
The price depends on the vehicle and location but you can expect it to costs between 32 Euro and 50 Euro a day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

 

Third party protection products

 

I have bought a protection product from an external provider, can I use it?
If you decide to buy cover from someone else, you will have to pay our full costs then you'll need to make a claim with the external provider to get your money back. It is your responsibility to ensure you understand the terms of any cover you buy from an external provider and for any claim you make. We are unable to help you with your claim.

What payment cards do you accept?

We accept: American Express, Visa credit cards, MasterCard credit cards, Budget-issued charge cards.

We don’t accept Maestro cards, Cirrus cards, JCB cards, any pre-paid cards even if they carry the Visa or MasterCard logo or any other cards not listed above.

 

2 payment cards required (one of them must be a PREMIUM credit card) for categories L and M. For categories L and M, a second bank pre-authorisation on the premium credit card of 2500 EUR will be requested.

 

Can I pay by cash?

No, regrettably, we are not able to accept cash.

Debit cards are not accepted.

 

 

Driving Licences

Do I need to bring my driving licence with me?
Yes.  All drivers must bring all parts of their valid driving licence with them. They must bring both their driving licence and either an international driving licence or an official English translation, by a notary, of their driving licence if:

• a driving licence was issued in Europe and you are renting in a country outside Europe
• Or a driving licence was issued in a non-European country, and you are renting outside that country
• Or a driving licence was issued in a non-roman alphabet like Arabic, Greek, Russian, Hebrew or Japanese.

Is there a minimum length I must have held my licence for?
Yes.  All drivers must have held their licences for at least 1 year. If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as:

• Previous driving licences
• Or a letter from their driving licence authority stating that they have held it for this minimum period.

Additional drivers must meet the same requirements as the primary driver.  Additional Driver fees may apply for all additional drivers. Check at the time of rental for complete details.

How old do I need to be to drive a rental vehicle?

To drive our vehicles you and all of your drivers need to be at least 21 years old and have held a full, valid driving licence for at least 1 year at the start of your rental. A higher minimum age limit may apply to certain vehicles.

I am under 25 do I need to pay a young driver surcharge?

If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will depend on where you are picking the vehicle up from but you can expect it to be between 20 Euro and 24 Euro per day, for each driver. If you rent the vehicle for more than 10 days you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

Are there any maximum age restrictions?

Renters 90 and over cannot rent.

I am over 80 do I need to provide extra information or pay a senior driver surcharge?

No so long as you hold a full valid driving license for at least 1 year.

Estimated total includes base rate, taxes, and surcharges. Items such as coupon discounts, child safety seats and gas are NOT included in the estimated total. Optional coverages and one-way fees are subject to tax in certain locations. This tax is not reflected in the Estimated Total.

Estimated total is subject to change based upon exchange rates at the time of rental.

Should I bring the vehicle back with a full tank of fuel?
Yes. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up usually a full tank as shown on the factory-installed fuel gauge. We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you don't return the vehicle with a full tank and you can't show us a receipt for fuel we will charge you.

Fuel Options

I plan to travel more than 120 kilometres, and want peace of mind, do you have a fuel option for me?
Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturer's stated fuel tank capacity for your vehicle plus our costs of refuelling the vehicle for you. Then you just return the vehicle with whatever's left in the tank (even if it's virtually empty) so long as the engine still runs.
How do I calculate the cost of Fuel Up Front?
Depending on where you're renting, this cost could be up to 0.05 Euro per litre lower than the average fuel price at the start of your rental period as stated on this EU fuel index: However, you don't get a refund for any fuel you don't use.
Can I get Fuel up Front at any time?
No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.
I plan to travel less than 120 kilometres, do I still need to fill up?
Yes, often the fuel gauges stills look full so we ask you to fill up the tank near to the return location and show us a copy of the receipt. If you don't have time to fill up the tank, or can't show us a receipt, we will apply EZ Fuel to cover our costs of refuelling the vehicle for you.
How much is EZ Fuel?
Depending on where you¿re renting, you pay of fixed fee of between 14 EUR and 18 EUR.

What are my options if I don't return the vehicle full and haven't bought Fuel up Front?
Pay on Return will apply if you have driven more than 120 kilometres and:

• Don't buy Fuel Up Front
• Don't return the vehicle with a full tank

How do I calculate the cost of Pay on Return?
You pay for fuel based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank. This is based on the manufacturer's stated fuel tank capacity.

We charge between 1,5 and three times the average fuel price at the end of the rental period for Netherlands ¿ as stated on this EU fuel price index: http://ec.europa.eu/energy/observatory/oil/bulletin_en.htm The price per liter will be stated on your rental agreement. This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customer's rental.

Do I need to bring proof of identification?
Yes you must bring:

• the payment card that was used to make your booking. For car groups L & M two payment cards in your name will be required. One of these must be the payment card used to make your booking.
• photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport or driving licence if it contains a photo, a national identity card or any other form of government-issued identification.

You may also need to bring proof of where you live. This could include a recent utility bill or bank statement. If your driving licence shows your address, we will accept it as proof of your address.

Other requirements:

Will I need to give a pre-authorisation or pay a security deposit?
Yes, you must give us a pre-authorisation on your payment card before we release the vehicle to you. A pre-authorisation holds money in your account.
If you wish to pay in cash, we will take a security deposit instead.
What do I need to do to give a pre-authorisation or security deposit?
You will need to give us a payment card in your own name that has enough money available on it. 

How much is the pre-authorization or security deposit?
The amount of the pre-authorization or security deposit is either fixed or calculated based on:

• The estimated vehicle rental price
• Plus the estimated price of all optional extras you have requested
• Plus around 100 Euro to allow for any fuel you may use unless you have purchased Fuel up Front
• Less any amount we accept you have paid towards the rental when you booked for example, the cost of any accepted voucher  

Can I let anyone else drive?
Yes, but only if we have approved them. You must not let anyone else drive the vehicle.
We charge a fee for every Additional Driver we allow to drive the vehicle. The price depends on the location you’re renting from, but you can expect it to be between 9 Euro and 11 Euro per day, per driver.
If you rent the vehicle for more than 12 days, you will only be charged for a maximum of 12 days and get cover for the duration of your rental, up to 30 days.
All additional drivers must meet our age, driving licence and ID requirements.
If any additional driver is outside of our age restrictions, we will also charge a driver surcharge. 

Can I pick up the vehicle outside your normal opening hours?
Yes, some airport and train station rental locations offer an out of hour's pick-up service where you can collect the vehicle and any optional extras outside the rental location’s normal opening hours.
The out of hour’s pick up fee is depends on the location you’re renting from, but you can expect it to be between 60 Euro and 73 Euro per rental.
You must give us at least 72 hours notice to organise out of hour's pick-up.

My rental has a mileage allowance. I have driven more than the allowance, how much will I pay for excess mileage?
Many of our vehicles are provided with unlimited mileage. If a mileage allowance applies, it will be stated on your rental agreement and in your booking confirmation email. If you go over the mileage allowance, the price depends on the vehicle and location but you can expect it to costs between 0.10 Euro and 0.50 Euro for every kilometer you have driven over the allowance. 
Can I smoke in the vehicle?
No, it is against the law to smoke in public places in the Netherlands. The vehicle is considered a public place so you are not allowed to smoke in it. If we believe anyone has smoked in the vehicle during the rental period, a specialist cleaning charge will apply.
We recommend you check the Internet to find out about any restricted areas before you travel. Websites such as Urban Access Regulations provide useful information. If the rental location is in or near a restricted area, we will tell you about it when you pick up the vehicle. We are unable to tell you about any other restricted areas.
I have been caught speeding, and did not pay a parking charge, what will I have to pay?
You are responsible for all fines and charges issued as a result of you or your additional drivers using the vehicle. Fines and charges could include:

• All parking fines or charges
• Toll charges
• Towing charges
• Clamping costs
• Traffic fines or charges
• Speeding fines
• And any other charges or fines

If a fine or charge is sent to us because you have not paid a charge or complied with the law, we will take payment for:

• Our administration fee of 35 EUR for each fine or charge issues for the Dutch rental car. This will be charged in Euro.

I have left the interior of the vehicle very dirty and made it smell. Will I be charged to clean it?
Yes, if the interior of the vehicle is especially muddy, dirty, stained or smelly, and our standard cleaning procedure will not fix it, you will be charged a Specialist Cleaning Charge and you can expect it to be between 50 Euro and 250 Euro per rental.

Roadside Assistance

What happens if I break down because of a mechanical failure?
All our vehicles are maintained to the manufacturer's standards, and they’re roadworthy when you pick them up so mechanical failure in our vehicles is rare. So long as you are using the vehicle in a country we have agreed to, we provide roadside assistance or recovery free of charge. You can only use our roadside assistance provider to help you. You’ll find their contact details inside the vehicle.
What happens if I break down because of a non-mechanical failure or in another country?
You must tell us if you break down or have an accident. If you need roadside assistance, we will arrange this for you but you will have to pay for it. You will also be charged for any costs we incur getting the vehicle back on the road in the country of rental. This may include, but is not limited to:

• Call out and recovery costs of around 170 Euro
• Repair costs
• Loss of use, including on the ground vehicle idle time fee of EUR 45
• Repatriation costs
• An administration fee of 78.65 Euro
• Any costs to take you, and/or any of your passengers, to another location.
• Electrical Charge for EV Vehicles (Where the cable is in working order)

What products do you have to protect me if I break down because of a non-mechanical problem?
Roadside Assistance Plus provides roadside assistance if you break down as a result of

• Flat batteries
• Flat tyres
• Keys locked in the vehicle
• Running out of fuel
• Using the wrong fuel for the vehicle

Provided you are using the vehicle is a country we have agreed to.
You will only need to pay for the costs of any additional items needed to get the vehicle back on the road like fuel or tyres.
How much does Roadside Assistance Plus cost?
The price will depend on where you are renting but you can expect it to be between 3 Euro and 5 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.
What happens if I don’t return the incident report form or European accident form?
If you are involved in an accident, or the vehicle, keys, any accessories, any vehicle documents or any optional extras are damaged, lost or stolen; you must complete and return an incident report form and if available, the European accident report form.

Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.
How much is the One-Way fee?
The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be between 18 Euro and 22 Euro. If you want to pick up the vehicle in one country and drop it off in another country.
How do I get a One-Way rental?
You can request a one-way rental when you book or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.
How much will it cost if I did not request a One-Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the pay at location prices available on the day you return the vehicle.

The prices we give you for optional extras when you book will generally be the price you will pay. Exchange rates or other reasons beyond our control may alter prices.

Customers with disabilities

I have a disability, do you offer adapted vehicles?
No, regrettably, we do not currently offer specially adapted vehicles at this time.
I have a disability, do you offer hand controls?
No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time.

Popular optional extras to rent

I have small children, do you offer child seats?
Yes, we offer baby seats, infant seats and boosters seats. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos. A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos. A booster seat is typically suitable for a child aged 8 to 11 years old and weighing between 20 and 45 kilos.
In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.
Please note: In the Netherlands, all children must normally use a child car seat until they are 135cm tall. Find out more: www.anwb.nl.

How much are your child seats?
The fee for renting a seat will depend on where you are renting but you can expect it to cost between 30 Euro and 78 Euro per rental.
If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between 100 Euro and 300 Euro on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
I'm not familiar with the area can I rent a GPS (satellite navigation system)?
Yes, the fee for renting a GPS will depend on where you are renting but you can expect it to cost between 16 Euro and 20 Euro a day. If you rent the vehicle for more than 12 days, you will only be charged for a maximum of 12 days and get to use the GPS for the duration of your rental, up to 30 days.
If the GPS is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between 100 Euro and 300 Euroon top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Please note: In some countries, it is against the law to use a GPS that tells you where speed cameras are. If you plan to travel outside the Netherlands, you should check to see whether you can use our GPS as it will give you speed information.
Do you offer an audio tour guide service on your GPS?
No, unfortunately we do not offer an audio tour guide service at this time.

I want to be able to access the internet anywhere I go, do you offer a solution?
Yes, we offer Mobile Wi-Fi devices. We provide this service on behalf of a third party so you will need to read and agree to separate terms and conditions with them. We will give you these terms and conditions at the rental location.
Please note: In many countries, including the Netherlands, it is illegal to drive while using a handheld mobile phone, tablet or other communications device. It is your responsibility to drive safely and according to the laws of the country you are driving in.
How much does Mobile Wi-Fi cost?
The fee for hiring mobile Wi-Fi is 10.00 Euro a day.
If the mobile Wi-Fi device is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost 123 Euro on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
If the sim card or any mobile Wi-Fi accessories are damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost from 5 EUR to 15 EUR by equipment on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
I'm intending to drive along toll roads do you offer a device to make this quicker and easier for me?
No, unfortunately we do not offer any electronic toll charging devices at this time.

Winter equipment to rent

I'm concerned about the road conditions, do you offer all-weather tyres?
We can supply all-weather tyres for a fee. This will depend on where you are renting but you can expect it to be between 25 Euro and 30 Euro a day. If you rent the vehicle for more than 13 days, you will only be charged for a maximum of 13 days and get to use the all-weather tyres for the duration of your rental, up to 30 days.
Please give us at least 72 hours notice if your rental does not automatically include all-weather tyres and you want to hire them.

I am going skiing, do you offer snow chains?
Yes, from some rental stations you can rent snow chains in case you want to drive to a country or region where this is required. The fee for snow chains depends on where you are renting but you can expect it to be between 30 Euro and 36 Euro per rental.
If any snow chain is damaged, lost or stolen, you will have to pay for a replacement pair. This is likely to cost between 50 Euro and 200 Euro on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
We can not fit snow chains for you, and we can not arrange for them to be fitted. Not sure if you need snow chains? Please ask a member of our team.

I have brought my own skis with me, do you rent ski racks?
Yes, some rental locations offer ski racks and ski boxes. You can expect to pay between 12 Euro and 30 Euro a day to rent a Ski Rack or Ski Box from us.
Ski racks can't be fitted to all our vehicles, so you may need to upgrade if you need one. This may increase the price of the vehicle and any excess you have to pay.
Please give us at least 72 hours notice if you want to hire a ski rack. 
I've left my hands-free kit behind, do you rent them?
No, unfortunately we do not offer hands-free kits at this time.
I'm moving items, do you rent blankets?
No, unfortunately we do not offer blankets at this time.
I'm moving items, do you rent trolleys?
No, unfortunately we do not offer trolleys at this time.

Optional extras available to buy

I've left my USB charger behind, do you sell them?
Yes, you can buy a USB Charger for 10 Euro, but they are only available from selected rental locations.
I've left my mobile charger behind, do you sell them?
Yes, you can buy a Mobile Charger for 10 Euro with universal wall plug dual USB port and retractable iPhone 4 adaptor, but they are only available from selected rental locations.
I want to charge my device in the car, do you sell car chargers?
Yes, you can buy a Universal Car Charger for 10 Euro, but they are only available from selected rental locations.
I've left my iPhone 5 cable behind, do you sell them?
Yes, you can buy an iPhone 5 cable for 10 Euro, but they are only available from selected rental locations.

I want to keep the vehicle for longer, what should I do?
If you want to extend the rental please contact us as soon as possible. At the latest, this should be before the end date and time on your rental agreement. Extra days will be charged at pay at location prices.
What happens if I don not extend the rental?
If you fail to extend your rental and are late returning the vehicle, we will charge you for an extra day's rental plus a late return administration fee for each day or part of a day until the vehicle is returned.
The late return administration fee is 12.10 Euro.