Address:
Svolvaer Lufthavn, Svolvaer, XX, 8301, Norway
Phone:
(47) 76071140
Hours of Operation:
Sun 11:00 AM - 11:15 PM; Mon - Wed 8:30 AM - 11:15 PM; Thu - Fri 7:00 AM - 11:15 PM; Sat 10:30 AM - 3:30 PM
If flying in, the rental counter is within the terminal with a short walk to the car lot.
Supplemental Liability Insurance is not available at this location.
Damage
What products reduce the amount I have to pay if the vehicle is damaged during the rental?If you have Damage Waiver (CDW) and the vehicle, keys, any accessories or any vehicle documents are damaged, the amount you have to pay for the damage will be reduced to no more than the excess stated on your rental agreement meaning you'll pay for the cost of repair or replacement, whichever is less, for each separate incident of damage, plus a damage processing fee of 390.00 NOK . If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference
How much is the excess?
Excess is between 12,000 NOK to 20,000 NOK depending on vehicle rented.
How do I get Damage Waiver?
In most cases, Damage Waiver is provided with the vehicle and included in the rate as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation email. If it is not included in the rate as standard, the price depends on the vehicle you are renting and the place you are renting it from. But you can expect it to cost between 132.00 NOK and 363.00 NOK a day. Damage Waiver is mandatory in Norway.
Is there an excess reduction product available to reduce my excess further?
Yes, Super Damage Waiver (SCDW) is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location, but you can expect it to costs between 320.00 NOK and 480.00 NOK a day.
Will I need to pay if the windscreen is damaged?
Yes. However, Windscreen Protection reduces the amount you have to pay if the windscreen or any other window is damaged to zero. Having windscreen protection also means you would not pay an admin fee.
How do I get Windscreen Protection?
If you have bought Windscreen Protection, it will be stated on your rental agreement. The price depends on the vehicle you are renting and the place you are renting it from. But you can expect it to cost between 25.00 NOK and 50.00 NOK a day.
What happens if I damage any optional extras I rent from you?
If any optional extras are damaged, you have to pay for the cost of replacement, or their estimated repair costs in addition to the rental fee.
Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if damage was caused by or as a result of:
What do I have to pay if I do not have Damage Waiver?
If the vehicle, keys, any accessories or any vehicle documents are damaged during your rental, unless you can prove the damage was not in any way your fault or due to your negligence, you will have to pay:
Where can I find information of damage charges I have paid?
If we find damage, we will charge the amount you have to pay to your card. Unless you have asked us to send you a receipt by post or email, you will be able to find details of this payment here http://www.avis.no/kontakt-oss/Kvittering.
Theft
What products reduce the amount I have to pay if the vehicle is lost or stolen during the rental?
If you have Theft Protection waiver (TP) and the vehicle is stolen, the amount you have to pay will be reduced to no more than the excess stated on your rental agreement meaning you will pay for the cost of repair or replacement or the excess, whichever is less. If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference. If you can show the loss or theft was not in any way your fault or due to your negligence, we will refund these costs to you.
How much is the excess?
Excess is between 12,000 NOK to 20,000 NOK depending on vehicle rented.
How do I get Theft Protection waiver?
In most cases, Theft Protection waiver is provided with the vehicle included in the rate as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation email. If it is not included in the rate as standard, the price depends on the vehicle you are renting and the place you are renting it from. But you can expect it to cost between 40.00 NOK and 118.00 NOK a day. Theft Protection is mandatory in Norway.
Is there an excess reduction product available to reduce my excess further?
Yes, Super Theft Protection waiver (STP) is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location, but you can expect it to costs between 100.00 NOK and 110.00 NOK a day.
What happens if I lose any optional extras I rent from you or if they are stolen?
If any optional extras are lost or stolen, you have to pay for the cost of replacement in addition to the rental fee.
Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if the loss or theft was caused by or as a result of:
What do I have to pay if I do not have Theft Protection?
If the vehicle, keys, any accessories or any vehicle documents are lost or stolen during your rental, you will have to pay:
If you can show theft was not in any way your fault or due to your negligence, we will refund these costs to you.
Where can I find information of theft charges I have paid?
If a loss or theft has occurred, unless you can prove the theft was not in any way your fault or due to your negligence, we will charge the amount you have to pay to your card. Unless you have asked us to send you a receipt by post or email, you will be able to find details of this payment here http://www.avis.no/kontakt-oss/Kvittering.
Damage to people and their property
What do I have to pay if I injure someone whilst driving?
Third Party Liability (TPL) cover is provided with the vehicle as standard. This means that if you have an accident in our vehicle and you injure someone, including any of your passengers, or you damage anything which belongs to them, you will not have to pay any of their costs. Third Party Liability cover does not cover any death or injury suffered by the driver of our vehicle or any damage to personal items in our vehicle.
Are there any times when third party liability cover would not apply?
If the law requires us to provide you with third party liability cover, the minimum cover required by law will still apply but we, or our insurer, may seek to recover our costs from you if the accident was caused by:
What products cover the driver of the vehicle?
Personal Accident Insurance (PAI) covers the driver of the vehicle in the event of an accident. It reduces the amount you have to pay in the event of an accident to zero per claim depending on the claim you make. Personal Accident Insurance provides the following benefits:
Who provides Personal Accident Insurance?
Personal Accident Insurance is underwritten by Tryg Forsikring AS. You will need to agree to their terms and conditions.
How do I get Personal Accident Insurance?
If you have bought Personal Accident Insurance, it will be stated on your rental agreement. The price depends on the location you are renting from, but you can expect it to costs between 20.00 NOK and 20.00 NOK a day.
Can I increase my cover and reduce my excess?
Yes, Super Personal Accident Insurance (SPAI) provides the following enhanced benefits:
Is Super Personal Accident Insurance available when renting any vehicles?
Yes, you can buy Super Personal Accident Insurance not matter what vehicle you rent.
How do I get Super Personal Accident Insurance?
If you have bought Super Personal Accident Insurance, it will be stated on your rental agreement. The price depends on the location you are renting from, but you can expect it to costs between 45.00 NOK and 45.00 NOK a day.
What will you pay if I don’t have Personal Accident Insurance?
If the driver of the vehicle is involved in an accident and is injured or dies, we will not pay their costs. If any personal items in the vehicle are damaged, lost or stolen, we will not pay for their repair or replacement.
For information, passengers are considered third parties and would benefit from the third party liability cover provided with the vehicle as standard.
Protection packages
I want to buy more than one protection product, can I get a protection package?
Yes, we offer a variety of protection packages:
Third party protection products
I have bought a protection product from an external provider, can I use it?
If you decide to buy cover from someone else, you will have to pay our full costs then you will need to make a claim with the external provider to get your money back. It is your responsibility to ensure you understand the terms of any cover you buy from an external provider and for any claim you make. We are unable to help you with your claim.
What payment cards do you accept?
We accept:
We do not accept Visa Electron cards, Maestro cards, Cirrus cards, JCB cards, any pre-paid cards, even if they carry the Visa or MasterCard logo or any other cards not listed above.
We do not accept Digital Payment Cards.
Can I pay by cash?
No, regrettably, we are not able to accept cash.
What happens if I am late in making payment?
If you are late in paying us, interest will be calculated at least 8 % per year above the base lending rate of Norges Bank from time to time.
Visa and MasterCard debit cards are accepted.
Driving Licences
Do I need to bring my driving licence with me?
Yes. All drivers must bring all parts of their valid driving licence with them, please note that digital driving licences are not accepted. They must bring both their driving licence and either an international driving licence or an official English translation, by a notary, of their driving licence if:
We do not accept digital driving licenses.
Is there a minimum length I must have held my licence for?
Yes. All drivers must have held their licences for at least 1 year. If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as:
I have unspent convictions on my licence, can I drive?
If any driver has any unspent driving convictions for:
Public liability insurance is with in accordance of the insurance laws of the country. Customer may inquire for additional information of the benefits, conditions and acceptance at the time of rental.
Additional drivers must meet the same requirements as the primary driver. Additional Driver fees may apply for all additional drivers. Check at the time of rental for complete details.
Smoking is not permitted in Norway vehicles. If you smoke in one of Norway vehicles customer will be charged for additional cleaning costs.
CITY FEES:
Fee is included in rate.
WINTERISATION FEES
Between 01 November and 30 April an additional charge of NOK 52.50 per day will apply (up to a maximum charge of NOK 262.50 per rental). This charge covers the additional costs related to winterisation (example- winter tires). This charge will be included in the rate.
How old do I need to be to drive a rental vehicle?
To drive our vehicles, you and all of your drivers need to be at least 19 years old and have held a full, valid driving licence for at least 1 year at the start of your rental. A higher minimum age limit may apply to certain vehicles.
How do I know if there are minimum age restrictions on my rental?
When you book, you will be told if there are any minimum age restrictions for the vehicle you request. If you are not sure, please check your booking confirmation email or call the reservations team.
I am under 25, do I need to pay a young driver surcharge?
If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will depend on where you¿re picking the vehicle up from, but you can expect it to be between 162,50 NOK and 195 NOK, per day, for each driver.
If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 31 days.
Are there any maximum age restrictions?
No, as long as you have held a full, valid driving licence for at least 1 year.
I am over 75, do I need to provide extra information or pay a senior driver surcharge?
No, as long as you have held a full, valid driving licence for at least 1 year.
Estimated total includes base rate, taxes, and surcharges. Items such as coupon discounts, child safety seats and gas are NOT included in the estimated total. Optional coverages and one-way fees are subject to tax in certain locations. This tax is not reflected in the Estimated Total.
Estimated total is subject to change based upon exchange rates at the time of rental.
The prices we give you for optional extras when you book will generally be the price you will pay. Exchange rates or other reasons beyond our control may alter prices.
Customers with disabilities
I have a disability, do you offer adapted vehicles?
No, regrettably, we do not currently offer specially adapted vehicles at this time.
I have a disability, do you offer hand controls?
No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time.
Popular optional extras to rent
I have small children, do you offer child seats?
Yes, we offer baby, infant/child and boosters seats. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos. A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos. A booster seat is typically suitable for a child aged 8 to 11 years old and weighing between 20 and 45 kilos.
In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.
Please note: In Norway, all children must normally use a child car seat until they’re 135cm tall.
How much are your child seats?
The fee for renting a seat will depend on where you’re renting, but you can expect it to cost between 250.00 NOK and 450.00 NOK (VAT incl.) per rental.
If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between 625.00 NOK and 2000.00 NOK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
I’m not familiar with the area; can I rent a GPS (satellite navigation system)?
Yes, we offer a couple of products which provide satellite navigation systems.
GPS Device - the fee for renting a GPS will depend on where you’re renting – but you can expect it to cost between 125.00 and 150.00 a day. If you rent the vehicle for more than 10 days, you’ll only be charged for a maximum of 10 days and get to use the GPS for the duration of your rental, up to 31 days.
Do you offer an audio tour guide service on your GPS?
No, unfortunately we do not offer an audio tour guide service at this time.
If the GPS is damaged, lost or stolen, you’ll have to pay for a replacement. This is likely to cost between 500.00 NOK and 1250.00 NOK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Travel Companion Tablet - This provides a GPS service as well as other useful features you may need when travelling. The fee for hiring Travel Companion Tablet is 200 NOK a day. If you rent the vehicle for more than 10 days, you’ll only be charged for a maximum of 10 days and get to use the device for the duration of your rental, up to 31 days. If the Travel Companion Tablet is damaged, lost or stolen, you’ll have to pay for a replacement. This is likely to cost from 2900 NOK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Please note: In some countries, it is against the law to use a GPS that tells you where speed cameras are. If you plan to travel outside Norway you should check to see whether you can use our GPS as it will give you speed information.
I want to be able to access the internet anywhere I go, do you offer a solution?
Yes, we offer a couple of products which provide access to the internet.
Mobile Wi-Fi Device - This provides 500MB data per day. We provide this service on behalf of a third party, so you will need to read and agree to separate terms and conditions with them. We will give you these terms and conditions at the rental location.
How much does Mobile Wi-Fi cost?
The fee for hiring mobile Wi-Fi will depend on where you are renting, but you can expect it to be between 125.00 NOK and 150.00 NOK a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get to use the Wi-Fi unit for the duration of your rental, up to 31 days.
If the mobile Wi-Fi device is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost from 900.00 NOK to 1300.00 NOK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
How much does the Travel Companion Tablet cost?
This provides 1GB data per day, as well as other useful features you may need when travelling. The fee for hiring Travel Companion Tablet is 200 NOK a day. If you rent the vehicle for more than 10 days, you’ll only be charged for a maximum of 10 days and get to use the device for the duration of your rental, up to 31 days.
If the Travel Companion Tablet is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost from 2900 NOK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. If any Travel Companion Tablet accessories are damaged, lost or stolen, you’ll have to pay for a replacement. This is likely to cost from 20 to 100 NOK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Please note: In many countries, including the Norway, it is illegal to drive while using a handheld mobile phone, tablet or other communications device. It is your responsibility to drive safely and according to the laws of the country you are driving in.
I am intending to drive along toll roads; do you offer a device to make this quicker and easier for me?
Yes, some rental locations offer E-Toll in selected vehicles. An E-Toll device lets you drive though tolls without needing to stop and pay.
How much is E-Toll?
The fee for the e-toll device depends on where you are renting but you can expect it to be between 40.00 NOK and 48.00 NOK a day you have it activated. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental.
If the e-toll device is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost from around 350.00 NOK to 600.00 NOK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Please note: this service and any toll charges you incur will be invoiced to you after the vehicle is returned to us. You can expect to receive your invoice around 14 days after you have returned the vehicle.
Winter equipment to rent
I am concerned about the road conditions, do you offer all-weather tyres?
Yes, if the rental location you are hiring from is in an area where it is illegal to drive without all-weather tyres at certain times of year, the vehicle will automatically be supplied with them and the fee will be included in your rental fee or contract.
If any all-weather tyre is damaged, lost or stolen, you will have to pay for a replacement pair. You can expect this to range from around 10 000.00 NOK to 20 000.00 NOK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
I am going skiing, do you offer snow chains?
No, we do not offer snow chains.
I am have brought my own skis with me, do you rent ski racks?
Yes, some rental locations offer ski racks. You can expect to pay 800.00 NOK per rental to rent a Ski Rack from us.
Ski racks can not be fitted to all our vehicles, so you may need to upgrade if you need one. This may increase the price of the vehicle and any excess you have to pay.
If the ski rack is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between 2000.00 NOK and 5000.00 NOK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Please give us at least 1 days notice if you want to hire a ski rack. If you need it at shorter notice, please call the Reservations team.
I have left my hands-free kit behind, do you rent them?
No, unfortunately we do not offer hands-free kits at this time.
I am moving items, do you rent blankets?
No, unfortunately we do not offer blankets at this time.
I am moving items, do you rent trolleys?
No, unfortunately we do not offer trolleys at this time.
Optional extras available to buy
I have left my USB charger behind, do you sell them?
No, unfortunately we do not sell USB chargers at this time.
I have left my mobile charger behind, do you sell them?
No, unfortunately we do not sell mobile chargers at this time.
I want to charge my device in the car, do you sell car chargers?
No, unfortunately we do not sell car chargers at this time.
I have left my iPhone 5 cable behind, do you sell them?
No, unfortunately we do not sell iPhone 5 cables at this time.
I want to keep the vehicle for longer, what should I do?
If you want to extend the rental please contact us as soon as possible. At the latest, this should be before the end date and time on your rental agreement. Extra days will be charged at pay at location prices.
What happens if I do not extend the rental?
If you fail to extend your rental and are late returning the vehicle, we will charge you for an extra days rental plus a late return administration fee for each day or part of a day until the vehicle is returned.
If you fail to extend your rental and are late returning the vehicle, we will on the third day after your agreed return date pre-authorise payment for an additional 5 days rental charge on your debit card or, 10 days if you are using a credit card, at pay at location prices. If you return the vehicle within those 5 or 10 days (whichever applies), you will only be charged for your actual rental days, plus any other charges you owe us.
If you fail to return your vehicle as agreed, we will also charge you a late return administration fee for each day or part of a day until the vehicle is returned.
The late return administration fee is 150.00 NOK per day.
Unless we agree otherwise, you are only allowed to use the vehicle in most Central European countries:
You are not permitted to use the vehicle in some Eastern European Countries.
International travel outside Norway is permitted to certain countries but requires prior approval from the Avis rental station you picked up the vehicle from.
If approval has been granted, a fee may apply:
You may only use the vehicle in the following countries:
It is prohibited to drive our vehicles into Albania (AL), Azerbaijan (AZ), Bulgaria (BG), Bosnia and Herzegovina (BIH), Faroe Islands (FO), Greenland (GG) Belarus (BY), Cyprus (CY) , Estonia (EST), Georgia (GE), Greece (GR), Iceland (IS), Kazakhstan (KZ), Kosovo (RKS), Latvia (LV), Lithuania (LT), Malta (M), North Macedonia (MK), Moldova (MD), Montenegro (MNE), Romania (RO), Russia (RUS), Serbia (SRB), Turkey (TR), Ukraine (UA) and any country outside continental Europe.
If you are planning to drive across borders between Norway, Sweden, Denmark and Finland, you’ll be charged a Travel Europe fee of NOK 300.00 per day. If you rent the vehicle for more than 10 days, you’ll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 31 days.
Please note that if you are permitted to take the vehicle outside of Norway it is your responsibility to make sure you comply with legal requirements applicable in the relevant country/countries you travel in.
Travel Europe/Cross Border Fee
On the condition of paying the cross border fee set out below when you cross the borders of Norway (as defined above) into one or more of the permitted countries, your rental will be subject to a cross border fee of NOK 300 per day with a maximum charge of NOK 2000 per rental. The cross-border fee will apply only once for the duration of your rental, no matter how many times you cross borders between permitted countries.
Please note that the charge of Cross border Fee does not apply for driving inside Scandinavia (Sweden & Norway) & Finland
Please refer to the section ‘Where Can You Drive?” in the Rental Conditions for details on costs associated with failure to declare that you are driving the vehicle outside the country of rental. Any country not listed as a permitted country is an unpermitted country.
Rentals that start in Norway (as defined above) cannot be taken into an unpermitted country unless we expressly agree otherwise beforehand.
If it has come to our knowledge, at any time, that your rental vehicle has been taken into an unpermitted country without our prior agreement, we may, at our discretion, apply a fee of NOK 300 per day and void your selected optional extras where there is a claim (such as roadside assistance and additional insurance) that takes place in an unpermitted country.
Please note that if you are permitted to take the vehicle outside of Norway (as defined above), it is your responsibility to make sure you comply with legal requirements applicable in the relevant country/countries you travel in.
Budget right to compensation for any damage resulting from a breach of any of the above provisions remains unaffected.