Rent a Car at Hotel Aro Palace

• Retain your reservation confirmation number as it is necessary for modification, cancellation or no-show refund requests. Changes to your prepay reservation must be made either on Budget.com, Budget.com.au or Budget.co.nz or at the rental counter. At time of change, current rates, taxes and fees apply.
• Your credit or debit card will be charged upon reservation confirmation. Method of prepayment toward your rental may not be changed after confirmation.
• Debit cards are not accepted at some Budget locations and are not a recommended form of prepayment.
• While a debit or prepaid charge card is an acceptable form of rental prepayment online, they may not be accepted for the credit hold required when you pick up your vehicle.
• Please review the terms and conditions on our confirmation page regarding credit or debit card acceptance at the location. To release the vehicle to you at time of pick-up, all rental terms and conditions must be met, regardless of your original prepayment.
• Prepaid Debit/Gift cards are not acceptable methods of credit identification to pick up a vehicle at any location. One of the above mentioned cards must be presented. Prepaid Debit/Gift cards are accepted at time of return only.
• The same credit or debit card used to complete an online Pay Now reservation must be presented at the rental pick-up counter as a form of identification.
• Generally, at the time of rental, we'll require an authorization hold on your credit card or debit card. A prepaid charge card is not accepted for this required hold.
• The card presented at pickup will be the card of record for the rental.
• If you use a debit card at a location that accepts them, we will perform a credit check to ensure credit worthiness before releasing the vehicle and you must also present a second form of current identification.
• Prepaid reservations are only offered at participating locations.
• Upon paying your rental with a Debit Card, Budget will generally request an authorization hold against your account for the estimated charges of the rental but reserves the right in its sole, discretion, to request extra value based on certain factors as we deem appropriate. Some exceptions may apply. THESE FUNDS WILL NOT BE AVAILABLE FOR YOUR USE.
• If you selected Fuel Service Option, fuel price isn't included in your reservation total, but prevailing market rate will be added when you return your vehicle .
• Budget accepts most major credit cards as credit identification at the time of rental. Accepted credit cards: Budget Charge Card, American Express, AT&T Capital, Diner's Club Intl, Discover, China Union Pay, GE Capital, JCB, MasterCard, PHH, Sears and Visa. Some locations may not accept each of the referenced cards.
• Coupons may be applied to prepay rentals. Vouchers or Budget rental certificates cannot be used in conjunction with a prepay reservation.
• Gift Cards (Budget or any other) are not allowed on prepay reservations.
• When the rental is over, we will process the reversal but the bank may take time to post it back to the account - unless you already paid toward your rental, in which case the hold will be only $100 USD. While this hold is in place, the funds will not be available for your use.
• Budget is not responsible for any returned checks or overdrafts based on this policy.
• Your quoted rental rate is based on the exact parameters (locations, dates, etc.) of your particular rental - changing your confirmed reservation parameters could result in a different rate.
• There is no fee for making the following changes: vehicle type, options (GPS, protections, etc.), rental period dates/times, adding other drivers, switching between participating prepay pick-up locations within the same country. To change to a non-participating location or one outside of the original pick-up country, you must cancel your original reservation (with applicable cancellation fee) and re-book at then current rates.
• Non-permissible changes include: method of prepayment; name on reservation; changing your pick-up to a non-participating prepay location or one outside of the original pick-up country. If you still wish to make these changes, you must cancel your original prepay reservation with applicable cancellation fee and re-book at then current rates.
• At time of rental pick-up, location rental qualification rules apply. The name on all rental credentials (license and credit or debit card) must match the name on the reservation. If the names do not match, it is deemed a non-permissible change to your prepay reservation and must follow procedures to cancel and re-book at then current rates (with applicable cancellation or no-show fees).
• At the time of pick up, driver must present a valid driver's license and credit card (or debit card at participating locations) in the driver's name. A prepaid charge card is not an acceptable credential. All drivers must have a safe driving record.
• At time of pick up, driver must present a valid, drivers license and credit or debit card in the driver's name. If the drivers license is not U.S.-issued, you must present your drivers license and either a passport or a Canadian enhanced license in the driver's name.
• At the time of rental, the renter or authorized driver may be subject to an electronic DMV check from the issuing state of the driver's license, or may be asked to sign a declaration attesting to specific criteria.
• Positive identification in addition to your driver's license may be required.
• Your total rental rate is calculated based on the information provided at time of reservation.
• Vehicles are rented on a daily (24-hour) basis. There is a 29-minute grace period for returns. After 30 minutes late, a 3/4-day late charge + $.01 + taxes apply. After 90 minutes late, full-day late charges + taxes apply. There is no grace period for rental fees, surcharges and optional equipment or protections charges, so full-day late charges will apply for these items.
• Extensions or late returns result in additional charges.
• Rather than requiring customers to be 25 to rent, Budget now rents to customers between the ages of 21-24 with a valid credit card and driver's license. At time of rental, we will automatically apply an additional underage surcharge for these drivers.
• The collection, use and retention of your information, including your personally identifiable information, provided to us in connection with payment for our services and products, or participation in our programs, whether directly by you or on your behalf through a payment service, is subject to our Privacy Notice.

Cancellation Policy

• Changes to a reservation must be done at Budget.com, Budget.com.au, or Budget.co.nz using the "Modify/Cancel" option.  Any changes to the reservation may impact the rental charges.  If a prepaid reservation is cancelled more than 24 hours before the pickup time, a $50.00 USD cancellation fee will be assessed.
• If you need to cancel during the 24 hour period prior to the scheduled pick-up time, we will refund the full prepaid amount less a $150 USD processing fee. 
• If you do not cancel the reservation prior to the time of pick-up and the rental vehicle is not picked up on the rental date, no portion of the prepaid amount will be refunded.
• If you return the vehicle before the original return date (early return), you will not be refunded any portion of the payment.
• All refund requests must be submitted within six months of the scheduled rental pick up date. No refunds will be granted after this six month window.
• Underpayments will be handled at the counter at time of rental return. Unfortunately, we can't promise that your prepaid daily vehicle rate will apply if you change vehicle types, lengthen or shorten your rental period or change your pick up location.
• Upon returning the vehicle, Budget will process a release of the unused portion of the hold subject to your bank's procedure. This hold may take up to two weeks to be released by your bank.
• If you have already paid toward your rental using a debit card, we will reverse any hold when the rental is over. The bank, however, may take time to post it back to your account. While this hold is in place, the funds will not be available for your use.

Supplemental Liability Insurance is not available at this location.

IMPORTANT! If you decide to purchase additional protection or insurance from an external supplier, you will still have to pay if the Vehicle is stolen or damaged. To do this, you must follow the steps described below:
- Pay in full to Avis the amounts due for the damage or theft of the Vehicle up to the maximum liability agreed with Avis.
- Submit a claim for compensation to your external supplier. It is your responsibility to make sure you understand the terms of any cover you buy from an external provider and for any claim you make. Unfortunately, we are unable to help you with your claim.

Avis global insurance coverages are always subject to change. Please verify at time of rental.

Optional protection services in case of car accident – CDW (Collision Damage Waiver)
Protection
If you choose the CDW option, this will reduce the financial responsibility of the renter, regardless of blame, to the minimum mandatory limit for damaging or losing the rental car or its accessories or car parts, except for car theft or vandalizing. Purchase of CDW reduces liability amount

Fee between 12.96-28.73 EUR per day
CDW conditions
This optional protection services must be chosen at the beginning of the rental period and stipulated in the Car Rental Agreement.
Not applicable
Regardless of whether you opt for a CDW or not, the titleholder of the agreement is liable for the entire costs of the damage if the damage was caused by:

• using the car in other purposes than those intended by the manufacturer or the applicable legislation;
• using the car in areas or roads which are not included in the public traffic network, on unpaved roads, on road segments or in areas where cars are not allowed or on roads which pose a   risk to the car being damaged, or if the damage was caused following the entrance into an area with restrictions regarding gauge and tonnage;
• using the car for taxi services or driving lessons
• using the car by a person who does not own a valid driving license for that type of car or whose driving license has been suspended, annulled or confiscated;
• using the car by a person who is under the influence of alcohol, drugs or medicine with similar effects, or a person who has avoided or refused to give biological or toxicological samples or who has left the accident scene, unless such an act is allowed by the applicable legislation;
• using the car by a person who, at the moment the accident occurred, was willingly committing a crime or trying to escape after committing a crime;
• carrying or transporting any flammable, explosive, corrosive, oxidant, toxic, radioactive, harmful, dangerous or illegal materials;
• using the car in river beds, flooded areas or areas covered by water (on the road or off the road), without complying with the manufacturer's instructions regarding driving in such conditions; immobilization caused by water being sucked in the engine;
• willingly damaging the car;
• fitting equipment to the outside of the vehicle, which may cause damage to the vehicle (for example roof racks, bike racks, stickers etc.);
• selling, removing of any of their parts, disposing of any optional extras as well as allowing anyone else to do so;
• pushing or towing of any trailer or any other vehicle;
• using the car in situations which do not comply with the manufacturer's instructions regarding the maximum loading capacity, wrong fuel usage, wrong use of the clutch and gear, wrong assessment of the car gauge, keep using the car in spite of the alarm signals lit up on the car dashboard, making changes to the car;
• using the car for any type of car racing or car competitions (including practice sessions), rallies, speed tests and endurance tests;
• sub-renting the car to a third party;
• if the titleholder of the agreement or the additional driver do not stop the car after an accident has occurred or if he/she does not take necessary action: i.e. inform the police, take the name and address of the parties involved and/or witnesses;
• driving the car without complying with the load limits, speeding, according to the circulation permit of the car;
• driving the car by unauthorised persons, meaning under age drivers, or drivers who have not been included in the Car Rental Agreement;
• not complying with the traffic lights, not respecting the railroad crossing road light or the STOP sign, speeding, driving on the wrong side of the road, driving in the wrong direction on one-way streets;
• damage caused to the engine, car wheels, tires and the interior of the car, under the body of the car if the damage is not the direct result of a driving accident;
• damage caused due to theft attempts from the car of GPS/WIFI/baby car seats or personal belongings;
• damage of the windshield if they are not caused by a collision to another car.

If the Vehicle is driven by a driver who has not been authorized by Avis (a person other than the one mentioned in the Rental Agreement) and there is damage, the entire damage or any damage caused to a third party is borne by the Titleholder (up to the full price of the Vehicle, regardless of the type of protection purchased at the signing of the contract). The additional protection service - CDW is not valid outside Romania, without the consent from the car rental office to leave the country. Insurance covering driving the car outside Romanian borders is subject to special conditions and fees.

Optional protection services in case of car theft – TPC (Theft Protection Coverage)
If you choose to buy a TPC, you reduce the level of the maximum financial liability you will have if the car is stolen. However, you are liable for the damage within the liability stipulated in your Car Rental Agreement. Purchase of TPC reduces liability to an amount between EUR 892.50 and EUR 2,380.00.
Avis shall reimburse the invoiced amount if the liability of a third party is clearly proved.
TPC conditions
This optional protection service must be chosen at the beginning of the rental period and stipulated in the Car Rental Agreement. If the car is stolen, you must submit a complaint to the responsible authorities and notify the nearest Avis agency, no later than 4 hours after you have discovered the theft, and also provide the agency with the proof that you have submitted a complaint and hand in the keys and documents of the car. If the car key and/or the car documents have also been stolen, you must also mention this fact when you submit the complaint.
The TPC additional protection service is not valid outside Romania, without the driver having obtained the consent to leave the country from the car rental office. Insurance covering driving the car outside Romanian borders is subject to special conditions and fees.
Fee between 12.96-28.73 EUR per day

Protection in case of accident and theft - SCDW (SuperCover)
Protection
If you choose to buy a SCDW you will not be liable for any financial payment if the car is damaged or stolen.
This additional supplementary protection service must be completed at the beginning of the rental and indicated in the Lease Agreement. SCDW can only be contracted as a supplement to CDW and TPC.
Exclusions
Damage caused to the windshield is not covered by the SCDW. However, the damage caused to the panoramic sunroof and rear-view mirrors are covered by the SCDW. The SCDW additional protection service is not valid outside Romania, without the consent from the car rental office to leave the country. Insurance covering driving the car outside Romanian borders is subject to special conditions and fees.
Regardless of whether you opt for a SCDW or not, the titleholder of the agreement is liable for the entire costs of the damage if the damage was caused by any of the situations mentioned above at section Optional protection services in case of car accident (CDW: Collision Damage Waiver), Not applicable.

Road safety net (RSN)
Protection
If you choose a Road Safety Net you will not be liable for any expenses with 24/7 car technical assistance if the car becomes unusable due to:

• loss of car keys;
• car was locked with the car keys inside;
• dead battery due to wrong use;
• wrong fuel use;
• damaged tires.

If the RSN additional service was not purchased, following a case of immobilization presented above, an intervention fee of 50 EUR will be applied, if the immobilized vehicle is within the following cities: Bucharest, Sibiu, Timisoara, Iasi or Cluj-Napoca, namely 180 EUR in all other cases. RSN is only valid within Romanian borders.
Exclusions
Road Safety Net does not reduce your financial liability regarding the consequences caused by the car becoming unusable, or the costs of repairs, damage and/or car theft, which you will still be liable for. Road Safety Net does not apply if the car becomes unusable off public roads.

Windshield protection (LI)

LI protection: in case of damage to the windscreen (scratches, chipping, breakage) as a result of a road accident, reduction of the financial liability to zero.
LI Application Conditions: This additional protection product must be taken out at the beginning of the rental and indicated in the Rental Agreement.

Exclusions: LI does not reduce your financial liability in respect of other damage to the Vehicle (in particular the panoramic roof and rear-view mirrors) or theft of the Vehicle, for which you are liable in any event. LI does not apply: (i) in the case of damage to the windscreen caused off public roads and/or other situations which are not the direct result of driving under normal conditions on a public road (e.g. damage to the windscreen during stopping or parking, hail, falling bodies from a height, avalanches, fire, vandalism, etc.); (ii) if the damage resulted from a traffic accident caused by the sole fault of the driver of the Vehicle.

Fee between: 5.00-100.00 EUR / day depending on vehicle group

At the time of the rental, you must provide Budget with a valid credit card from a major credit card company. The credit card holder details must be the same with the renter's details.
You can pay the value of the rental using a credit card (Visa, Euro-MasterCard, American Express), a debit card (Visa and Mastercard) or a Budget Charge Card.
Budget does not accept debit cards such as MasterCard Maestro, Indigo, Kyriel, Cyrus, nor pre-paid cards.If you want to rent a premium car, P car group, you must present two different credit cards, one of which must be either American Express.
Please note that, at the time of the rental, the credit card that you provide must have sufficient funds available to cover the estimated costs of the rental, as well as the costs of the optional insurance (accident or theft), plus the equivalent of a full tank of fuel.

Debit cards are not accepted.

Each driver must show photographic proof of identity and their passport at the start of the rental.
All drivers must present a full and current driving licence which has been held for at least 1 year. The licence must be valid for use in the renting country.
If your licence was issued outside the European Community an International Driving Licence is required.
All forms of documentation must be issued to the same person, in the same name, and presented together at the time of rental.

Additional drivers must meet the same requirements as the primary driver. Maximum 2 additional drivers. Fee: 18.60 EUR per driver per rental

Minimum age is 21 for car groups A, B, C and J and 25 for all other car groups. Younger drivers are allowed for some car groups with an extra fee:

Young driver surcharge
If the renter and/or the additional driver is/are between 21 and 25 years he/she can rent a type A, B or J car, with an additional fee of EUR 7 per day / maximum EUR 70 per rental.
Driver under 21 surcharge
If the renter and/or the additional driver is/are between 18 and 21 years of age and a driver's licence issued more than one year prior to the rental, he/she can rent a type A or B car, but an additional fee will be charged as follows: EUR 45.00 (VAT included) for each rental day.
Beginner driver surcharge
If the renter and/or additional driver hold(s) a driver's licence which was issued less than one year prior to the rental date, he/she can rent a category A or B car. An additional fee shall be charged as follows: EUR 45.00 (VAT included) for each day of rental.

Senior driver surcharge If the renter is above 70 years old a fee of EUR 7 per day / maximum EUR 70 per rental will apply.

Estimated total includes base rate, taxes, and surcharges. Items such as coupon discounts, child safety seats and gas are NOT included in the estimated total. Optional coverages and one-way fees are subject to tax in certain locations. This tax is not reflected in the Estimated Total.

Estimated total is subject to change based upon exchange rates at the time of rental.

Specific information is not available at this time.

Outside Romania, only categories A – E, I , J, the car can be returned in the following countries*:
Area 1 (Bulgaria, Hungary): EUR 600.00 (VAT included)
Area 2 (Austria, Czech Republic, Greece, Poland and Slovakia): EUR 1,100.00 (VAT included)
Area 3 (Germany, Slovenia): EUR 1,680.00 (VAT included)
Area 4 (Italy, Belgium, France, Luxemburg and the Netherlands):
EUR 2,500.00 (VAT included)
* Only the continental areas. It is not allowed to take the car to the islands.
In all these cases, it is necessary to make a reservation request. The request will be either confirmed or denied within no more than 72 hours, depending on the availability of the car you requested.
A border crossing surcharge will also apply. This charge ranges from EUR 30 to EUR 300 (VAT included)/rental.
For all the other car groups: the cars cannot be returned at an office outside Romanian borders.

Driving to any other countries or islands with any car rented from Romania is strictly forbidden. Neglecting this, the customer will be responsible for all damages of the rented vehicle. In case of loss of the vehicle the renter is also fully liable.