Address:
Strada Traian Vuia 149-151, Cluj Napoca, XX, 400397, Romainia
Phone:
(40) 722522128
Hours of Operation:
Sun 10:30 AM - 7:00 PM; Mon - Fri 8:00 AM - 8:00 PM; Sat 10:30 AM - 7:00 PM
Holiday Hours:
2024
CHRISTMAS December
24 08:30AM - 04:30PM
CHRISTMAS December
25 closed - closed
NEW YEAR December
31 08:00AM - 04:30PM
2025
NEW YEAR January
1 closed - closed
If flying in, the rental counter is within the terminal with a short walk to the car lot.
Cancellation Policy
Supplemental Liability Insurance is not available at this location.
IMPORTANT! If you decide to purchase additional protection or insurance from an external supplier, you will still have to pay if the Vehicle is stolen or damaged. To do this, you must follow the steps described below:
- Pay in full to Avis the amounts due for the damage or theft of the Vehicle up to the maximum liability agreed with Avis.
- Submit a claim for compensation to your external supplier. It is your responsibility to make sure you understand the terms of any cover you buy from an external provider and for any claim you make. Unfortunately, we are unable to help you with your claim.
Avis global insurance coverages are always subject to change. Please verify at time of rental.
Optional protection services in case of car accident – CDW (Collision Damage Waiver)
Protection
If you choose the CDW option, this will reduce the financial responsibility of the renter, regardless of blame, to the minimum mandatory limit for damaging or losing the rental car or its accessories or car parts, except for car theft or vandalizing. Purchase of CDW reduces liability amount
Fee between 12.96-28.73 EUR per day
CDW conditions
This optional protection services must be chosen at the beginning of the rental period and stipulated in the Car Rental Agreement.
Not applicable
Regardless of whether you opt for a CDW or not, the titleholder of the agreement is liable for the entire costs of the damage if the damage was caused by:
If the Vehicle is driven by a driver who has not been authorized by Avis (a person other than the one mentioned in the Rental Agreement) and there is damage, the entire damage or any damage caused to a third party is borne by the Titleholder (up to the full price of the Vehicle, regardless of the type of protection purchased at the signing of the contract). The additional protection service - CDW is not valid outside Romania, without the consent from the car rental office to leave the country. Insurance covering driving the car outside Romanian borders is subject to special conditions and fees.
Optional protection services in case of car theft – TPC (Theft Protection Coverage)
If you choose to buy a TPC, you reduce the level of the maximum financial liability you will have if the car is stolen. However, you are liable for the damage within the liability stipulated in your Car Rental Agreement. Purchase of TPC reduces liability to an amount between EUR 892.50 and EUR 2,380.00.
Avis shall reimburse the invoiced amount if the liability of a third party is clearly proved.
TPC conditions
This optional protection service must be chosen at the beginning of the rental period and stipulated in the Car Rental Agreement. If the car is stolen, you must submit a complaint to the responsible authorities and notify the nearest Avis agency, no later than 4 hours after you have discovered the theft, and also provide the agency with the proof that you have submitted a complaint and hand in the keys and documents of the car. If the car key and/or the car documents have also been stolen, you must also mention this fact when you submit the complaint.
The TPC additional protection service is not valid outside Romania, without the driver having obtained the consent to leave the country from the car rental office. Insurance covering driving the car outside Romanian borders is subject to special conditions and fees.
Fee between 12.96-28.73 EUR per day
Protection in case of accident and theft - SCDW (SuperCover)
Protection
If you choose to buy a SCDW you will not be liable for any financial payment if the car is damaged or stolen.
This additional supplementary protection service must be completed at the beginning of the rental and indicated in the Lease Agreement. SCDW can only be contracted as a supplement to CDW and TPC.
Exclusions
Damage caused to the windshield is not covered by the SCDW. However, the damage caused to the panoramic sunroof and rear-view mirrors are covered by the SCDW. The SCDW additional protection service is not valid outside Romania, without the consent from the car rental office to leave the country. Insurance covering driving the car outside Romanian borders is subject to special conditions and fees.
Regardless of whether you opt for a SCDW or not, the titleholder of the agreement is liable for the entire costs of the damage if the damage was caused by any of the situations mentioned above at section Optional protection services in case of car accident (CDW: Collision Damage Waiver), Not applicable.
Road safety net (RSN)
Protection
If you choose a Road Safety Net you will not be liable for any expenses with 24/7 car technical assistance if the car becomes unusable due to:
If the RSN additional service was not purchased, following a case of immobilization presented above, an intervention fee of 50 EUR will be applied, if the immobilized vehicle is within the following cities: Bucharest, Sibiu, Timisoara, Iasi or Cluj-Napoca, namely 180 EUR in all other cases. RSN is only valid within Romanian borders.
Exclusions
Road Safety Net does not reduce your financial liability regarding the consequences caused by the car becoming unusable, or the costs of repairs, damage and/or car theft, which you will still be liable for. Road Safety Net does not apply if the car becomes unusable off public roads.
Windshield protection (LI)
LI protection: in case of damage to the windscreen (scratches, chipping, breakage) as a result of a road accident, reduction of the financial liability to zero.
LI Application Conditions: This additional protection product must be taken out at the beginning of the rental and indicated in the Rental Agreement.
Exclusions: LI does not reduce your financial liability in respect of other damage to the Vehicle (in particular the panoramic roof and rear-view mirrors) or theft of the Vehicle, for which you are liable in any event. LI does not apply: (i) in the case of damage to the windscreen caused off public roads and/or other situations which are not the direct result of driving under normal conditions on a public road (e.g. damage to the windscreen during stopping or parking, hail, falling bodies from a height, avalanches, fire, vandalism, etc.); (ii) if the damage resulted from a traffic accident caused by the sole fault of the driver of the Vehicle.
Fee between: 5.00-100.00 EUR / day depending on vehicle group
At the time of the rental, you must provide Budget with a valid credit card from a major credit card company. The credit card holder details must be the same with the renter's details.
You can pay the value of the rental using a credit card (Visa, Euro-MasterCard, American Express), a debit card (Visa and Mastercard) or a Budget Charge Card.
Budget does not accept debit cards such as MasterCard Maestro, Indigo, Kyriel, Cyrus, nor pre-paid cards.If you want to rent a premium car, P car group, you must present two different credit cards, one of which must be either American Express.
Please note that, at the time of the rental, the credit card that you provide must have sufficient funds available to cover the estimated costs of the rental, as well as the costs of the optional insurance (accident or theft), plus the equivalent of a full tank of fuel.
Debit cards are not accepted.
Each driver must show photographic proof of identity and their passport at the start of the rental.
All drivers must present a full and current driving licence which has been held for at least 1 year. The licence must be valid for use in the renting country.
If your licence was issued outside the European Community an International Driving Licence is required.
All forms of documentation must be issued to the same person, in the same name, and presented together at the time of rental.
Additional drivers must meet the same requirements as the primary driver. Maximum 2 additional drivers. Fee: 18.60 EUR per driver per rental
Minimum age is 21 for car groups A, B, C and J and 25 for all other car groups. Younger drivers are allowed for some car groups with an extra fee:
Young driver surcharge
If the renter and/or the additional driver is/are between 21 and 25 years he/she can rent a type A, B or J car, with an additional fee of EUR 7 per day / maximum EUR 70 per rental.
Driver under 21 surcharge
If the renter and/or the additional driver is/are between 18 and 21 years of age and a driver's licence issued more than one year prior to the rental, he/she can rent a type A or B car, but an additional fee will be charged as follows: EUR 45.00 (VAT included) for each rental day.
Beginner driver surcharge
If the renter and/or additional driver hold(s) a driver's licence which was issued less than one year prior to the rental date, he/she can rent a category A or B car. An additional fee shall be charged as follows: EUR 45.00 (VAT included) for each day of rental.
Senior driver surcharge If the renter is above 70 years old a fee of EUR 7 per day / maximum EUR 70 per rental will apply.
Estimated total includes base rate, taxes, and surcharges. Items such as coupon discounts, child safety seats and gas are NOT included in the estimated total. Optional coverages and one-way fees are subject to tax in certain locations. This tax is not reflected in the Estimated Total.
Estimated total is subject to change based upon exchange rates at the time of rental.
Specific information is not available at this time.
Outside Romania, only categories A – E, I , J, the car can be returned in the following countries*:
Area 1 (Bulgaria, Hungary): EUR 600.00 (VAT included)
Area 2 (Austria, Czech Republic, Greece, Poland and Slovakia): EUR 1,100.00 (VAT included)
Area 3 (Germany, Slovenia): EUR 1,680.00 (VAT included)
Area 4 (Italy, Belgium, France, Luxemburg and the Netherlands):
EUR 2,500.00 (VAT included)
* Only the continental areas. It is not allowed to take the car to the islands.
In all these cases, it is necessary to make a reservation request. The request will be either confirmed or denied within no more than 72 hours, depending on the availability of the car you requested.
A border crossing surcharge will also apply. This charge ranges from EUR 30 to EUR 300 (VAT included)/rental.
For all the other car groups: the cars cannot be returned at an office outside Romanian borders.
Driving to any other countries or islands with any car rented from Romania is strictly forbidden. Neglecting this, the customer will be responsible for all damages of the rented vehicle. In case of loss of the vehicle the renter is also fully liable.