Rent a Car at Brac Head Office

• Retain your reservation confirmation number as it is necessary for modification, cancellation or no-show refund requests. Changes to your prepay reservation must be made either on Budget.com, Budget.com.au or Budget.co.nz or at the rental counter. At time of change, current rates, taxes and fees apply.
• Your credit or debit card will be charged upon reservation confirmation. Method of prepayment toward your rental may not be changed after confirmation.
• Debit cards are not accepted at some Budget locations and are not a recommended form of prepayment.
• While a debit or prepaid charge card is an acceptable form of rental prepayment online, they may not be accepted for the credit hold required when you pick up your vehicle.
• Please review the terms and conditions on our confirmation page regarding credit or debit card acceptance at the location. To release the vehicle to you at time of pick-up, all rental terms and conditions must be met, regardless of your original prepayment.
• Prepaid Debit/Gift cards are not acceptable methods of credit identification to pick up a vehicle at any location. One of the above mentioned cards must be presented. Prepaid Debit/Gift cards are accepted at time of return only.
• The same credit or debit card used to complete an online Pay Now reservation must be presented at the rental pick-up counter as a form of identification.
• Generally, at the time of rental, we'll require an authorization hold on your credit card or debit card. A prepaid charge card is not accepted for this required hold.
• The card presented at pickup will be the card of record for the rental.
• If you use a debit card at a location that accepts them, we will perform a credit check to ensure credit worthiness before releasing the vehicle and you must also present a second form of current identification.
• Prepaid reservations are only offered at participating locations.
• Upon paying your rental with a Debit Card, Budget will generally request an authorization hold against your account for the estimated charges of the rental but reserves the right in its sole, discretion, to request extra value based on certain factors as we deem appropriate. Some exceptions may apply. THESE FUNDS WILL NOT BE AVAILABLE FOR YOUR USE.
• If you selected Fuel Service Option, fuel price isn't included in your reservation total, but prevailing market rate will be added when you return your vehicle .
• Budget accepts most major credit cards as credit identification at the time of rental. Accepted credit cards: Budget Charge Card, American Express, AT&T Capital, Diner's Club Intl, Discover, China Union Pay, GE Capital, JCB, MasterCard, PHH, Sears and Visa. Some locations may not accept each of the referenced cards.
• Coupons may be applied to prepay rentals. Vouchers or Budget rental certificates cannot be used in conjunction with a prepay reservation.
• Gift Cards (Budget or any other) are not allowed on prepay reservations.
• When the rental is over, we will process the reversal but the bank may take time to post it back to the account - unless you already paid toward your rental, in which case the hold will be only $100 USD. While this hold is in place, the funds will not be available for your use.
• Budget is not responsible for any returned checks or overdrafts based on this policy.
• Your quoted rental rate is based on the exact parameters (locations, dates, etc.) of your particular rental - changing your confirmed reservation parameters could result in a different rate.
• There is no fee for making the following changes: vehicle type, options (GPS, protections, etc.), rental period dates/times, adding other drivers, switching between participating prepay pick-up locations within the same country. To change to a non-participating location or one outside of the original pick-up country, you must cancel your original reservation (with applicable cancellation fee) and re-book at then current rates.
• Non-permissible changes include: method of prepayment; name on reservation; changing your pick-up to a non-participating prepay location or one outside of the original pick-up country. If you still wish to make these changes, you must cancel your original prepay reservation with applicable cancellation fee and re-book at then current rates.
• At time of rental pick-up, location rental qualification rules apply. The name on all rental credentials (license and credit or debit card) must match the name on the reservation. If the names do not match, it is deemed a non-permissible change to your prepay reservation and must follow procedures to cancel and re-book at then current rates (with applicable cancellation or no-show fees).
• At the time of pick up, driver must present a valid driver's license and credit card (or debit card at participating locations) in the driver's name. A prepaid charge card is not an acceptable credential. All drivers must have a safe driving record.
• At time of pick up, driver must present a valid, drivers license and credit or debit card in the driver's name. If the drivers license is not U.S.-issued, you must present your drivers license and either a passport or a Canadian enhanced license in the driver's name.
• At the time of rental, the renter or authorized driver may be subject to an electronic DMV check from the issuing state of the driver's license, or may be asked to sign a declaration attesting to specific criteria.
• Positive identification in addition to your driver's license may be required.
• Your total rental rate is calculated based on the information provided at time of reservation.
• Vehicles are rented on a daily (24-hour) basis. There is a 29-minute grace period for returns. After 30 minutes late, a 3/4-day late charge + $.01 + taxes apply. After 90 minutes late, full-day late charges + taxes apply. There is no grace period for rental fees, surcharges and optional equipment or protections charges, so full-day late charges will apply for these items.
• Extensions or late returns result in additional charges.
• Rather than requiring customers to be 25 to rent, Budget now rents to customers between the ages of 21-24 with a valid credit card and driver's license. At time of rental, we will automatically apply an additional underage surcharge for these drivers.
• The collection, use and retention of your information, including your personally identifiable information, provided to us in connection with payment for our services and products, or participation in our programs, whether directly by you or on your behalf through a payment service, is subject to our Privacy Notice.

Cancellation Policy

• Changes to a reservation must be done at Budget.com, Budget.com.au, or Budget.co.nz using the "Modify/Cancel" option.  Any changes to the reservation may impact the rental charges.  If a prepaid reservation is cancelled more than 24 hours before the pickup time, a $50.00 USD cancellation fee will be assessed.
• If you need to cancel during the 24 hour period prior to the scheduled pick-up time, we will refund the full prepaid amount less a $150 USD processing fee. 
• If you do not cancel the reservation prior to the time of pick-up and the rental vehicle is not picked up on the rental date, no portion of the prepaid amount will be refunded.
• If you return the vehicle before the original return date (early return), you will not be refunded any portion of the payment.
• All refund requests must be submitted within six months of the scheduled rental pick up date. No refunds will be granted after this six month window.
• Underpayments will be handled at the counter at time of rental return. Unfortunately, we can't promise that your prepaid daily vehicle rate will apply if you change vehicle types, lengthen or shorten your rental period or change your pick up location.
• Upon returning the vehicle, Budget will process a release of the unused portion of the hold subject to your bank's procedure. This hold may take up to two weeks to be released by your bank.
• If you have already paid toward your rental using a debit card, we will reverse any hold when the rental is over. The bank, however, may take time to post it back to your account. While this hold is in place, the funds will not be available for your use.

Supplemental Liability Insurance is not available at this location.

Collision Damage Waiver (CDW) reduces your liability if the vehicle is damaged. If the vehicle is damaged you will pay the cost of repair up to the excess amount. Theft Protection is included in CDW. This reduces your liability if the vehicle is stolen subject to an excess between USD 859.00 to USD 1145.00 depending on car group rented. If your rate includes CDW this cost is already included in your rental price.
Customer will be asked to leave a damage responsibility as a deposit if CDW is declined.  Purchase of CDW will relieve customer of responsibility on all groups.Traffic Violations: A traffic violation administration fee of 10% OR USD 14.31 (which ever is higher) as administration fee per offence + fine cost.

A major credit card in the name of the primary driver must be produced at the time of rental.  This location accepts Budget Charge Cards, American Express, Diners, JCB, Mastercard, Visa. 2 major credit cards required for car groups K, O, M  and N.

 

Pre-authorizations and Security Deposits:

Unless confirmed otherwise, the amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:

(The vehicle rental price* + Between AED 1500 and AED 4000**) MINUS (Any sum you have already paid when making a "Pay Now" booking)

* The "vehicle rental price" includes the vehicle rental cost and all optional extras you've requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any "Pay at Location" amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).

** If you buy our "Fuel Up Front" product, we will reduce the Between AED 1500 and AED 4000 by the amount we charge you for the "Fuel Up Front" product
The Between AED 1500 and AED 4000 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:

i. costs to refuel the vehicle (where relevant).

ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period or to the agreed return location.

iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or

iv. costs incurred as a result of exceeding any relevant mileage restrictions.

Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.

In relation to certain high value vehicles, we may require you to provide us with two payment cards for the purposes of the pre-authorisation. Where this is the case, this will be confirmed when making a booking.

If you'd like more details, please call our customer support team or ask a member of our team.

Debit cards are not accepted.

You must present an original passport and driving license when collecting the Budget vehicle; photocopies of the documents are not accepted. 

We advise all drivers on a visit visa to have their International driving license with them. National license alone is accepted for the following countries: Britain, USA, France, Japan, Belgium, Holland, Switzerland, Denmark, Germany, Italy, Sweden, Greece, Austria, Ireland, Spain, Portugal, Norway, Turkey, Canada, Poland, South Korea, Finland, South Africa, Australia, New Zealand, China, Luxembourg, Slovakia, Romania. International license alone is not accepted. Visitors from Republic of Korea, Japan, Turkey and Greece are requested to have a translation of their license approved by the Council or Embassy. However, we do recommend that an international license be obtained.
Expatriates living in the UAE on a residence visa require a UAE driver's license. The UAE license must be held for a minimum of one year. If the UAE license is held for less than one year, a national license from the country of issue must be presented with the UAE license.

AGCC National licenses are acceptable if they driver holds AGCC passports. AGCC countries are as follows: Oman, Saudi Arabia, Qatar, Bahrain, Kuwait and UAE. Expatriates holding AGCC licenses are accepted provided they hold a residence visa for the country that has issued the license. AGCC license holders do not require an International license.

Renter must have held a valid driving license for at least 1 year.

Additional drivers must meet the same requirements as the primary renter. Additional driver fee: AED 52.50 / USD 14.19 per day.

Minimum age:  

> 21 years for car groups. Except, 25 years for car groups E, I, K, O, M, N, P

Maximum age:  75 years

 

Specific information is not available at this time.

VLF: Vehicle Licence Fee/Vehicle Tracking Device Fee
5.00 AED 1.36 USD per day/75.00 AED 20.43 USD per rental

Airport Parking Fee
52.50 AED / USD 14.18  per rental at all Dubai Airport
26.25 AED / USD 7.09 per rental at all Sharjah and Abu Dhabi airports

Salik
This is Dubai electronic toll collection system.
A charge of 5.25 AED / USD 1.42 per crossing will apply.

Traffic Violatons
Fines incurred as a result of a traffic violation are the responsibility of the driver.
10% or AED 52.50 (which ever is higher) as administration fee per offence plus fine cost

Prepaid Fuel Options And Super Collision Damage Waiver
We offer prepaid fuel option and Super Collision Damage Waiver to reduce the excess to 0.00. Please check at the counter upon picking up the car.

Unless we agree otherwise, you are only allowed to use the vehicle in:

• Oman

This must be requested at time of booking and the vehicle must be returned to the UAE.

A surcharge of 20% per day is added to the rental for each day the vehicle is in Oman.

Oman insurance is AED 263.00 for 7 days and AED 525.00 for 8-30 days.

Travelling to Salalah in our cars is not allowed.

Please note that if you are permitted to take the vehicle outside of the UAE, it is your responsibility to make sure you comply with legal requirements applicable in the relevant country/countries you travel in.

**Oman does not allow rented vehicles from UAE across their Border. Budget Rent A Car will cannot take responsibility for any rejection by Omani authorities.

If OMAN immigration doesn't allow rent a car to cross the border, insurance fees is non-refundable. Furthermore, roadside and breakdown assistance is offered only for UAE. Replacement vehicles are also provided in UAE only and this service is not covered in OMAN.