Address:
2520 Plantside Dr, Louisville, KY, 40299, United States
Phone:
(1) 502-499-2520
Location Type:
Corporate
Hours of Operation:
Sun 9:00 AM - 12:00 PM; Mon - Fri 8:00 AM - 6:00 PM; Sat 9:00 AM - 1:00 PM
Holiday Hours:
2024
THANKSGIVING November
28 closed - closed
BLACK FRIDAY November
29 08:00AM - 12:00PM
CHRISTMAS EVE December
24 08:00AM - 12:00PM
CHRISTMAS December
25 closed - closed
NEW YEARS EVE December
31 08:00AM - 12:00PM
2025
NEW YEARS DAY January
1 closed - closed
Cancellation Policy
Supplemental Liability Insurance is not available at this location.
Acceptance of Loss Damage Waiver relieves the renter and authorized additional drivers of financial responsibility if the Budget car is damaged or stolen while under rental contract. Using the vehicle in violation of any of the use restrictions listed on the rental agreement could void LDW and leave the renter fully responsible for any damage to the vehicle.
LDW is not available in all states and certain restrictions may apply in some states. At the time of rental, the customer must initial whether he/she accepts or declines the LDW and/or other optional services. LDW and other optional services must be signed for at the rental counter.
If LDW is not accepted, the customer may be responsible for up to the full fair market value of the car if it is damaged, vandalized or stolen during the rental. The customer may also be responsible for reimbursing Budget for the revenue lost by not being able to use the car while it is being repaired or not recovered due to theft (referred to as Loss Of Use).
Budget accepts most major credit cards as credit identification at the time of rental. The renter's name must be on the credit card.
Accepted credit card list: Budget Charge Card, Budget International, American Express, Diner's Club, Diner's Club International, Discover, China UnionPay, JCB, MasterCard, Optima, and Visa. Some locations may not accept each of the referenced cards.
You may be subject to a credit check or present additional identification. Acceptable forms of additional identification are: Valid passport or travel visa, military identification, birth certificate, marriage license, ATM card with customer name printed on face of card, health care identification card with customer’s name printed on face of card or company/college/university identification with a photograph. In some cases, you may be required to present an alternate credit card.
Budget may request an authorization hold against your account for the estimated rental charges of the rental, but reserves the right in its sole discretion to request an extra value to be based on certain factors as we deem appropriate:
While this hold is in place, the funds will not be available for your use. When the rental is over, we will process the reversal, but the bank may take time to post it back to the account.
Note: Prepaid credit cards are not acceptable methods of credit identification to pick up a car at any location. One of the above mentioned cards must be presented. Prepaid credit cards are accepted at time of return only, if we can obtain full authorization from the card bank for the total charges due.
Participating locations will accept a Debit card, however, it must have an accepted bank processing logo (Visa, MasterCard, AMEX, Discover, etc) at the time of rental if you are at least 25 years of agewith the following requirements:
Budget will generally request an authorization hold against your account for the estimated charges of the rental but reserves the right in its sole discretion, to request an extra value to be based on certain factors as we deem appropriate:
THESE FUNDS WILL NOT BE AVAILABLE FOR YOUR USE. Upon returning the vehicle, Budget will process a release of the unused portion of the hold subject to your bank's procedures. The hold may take up to 2 weeks to be released by your bank. If you fail to return the vehicle as agreed, Budget will obtain additional authorizations from your account to cover the rental charges. Budget is not responsible for any returned checks or over-drafts based on this policy.
Positive identification in addition to your driver's license may be required.
Note: Prepaid Debit/Gift cards are not acceptable methods of credit identification to pick up a car at any location. One of the above mentioned cards must be presented. Prepaid Debit/Gift cards are accepted at time of return only, if we can obtain full authorization from the card bank for the total charges due.
At time of rental, driver must present a valid drivers license in the drivers name. All drivers must have a safe driving record. You may be asked to sign a driving record addendum or be subject to a computerized Department of Motor Vehicles check. Based upon such search, Budget reserves the right to deny a rental opportunity. Customers with a drivers license in a non-Roman alphabet may be asked to present an international driving permit (IDP) for translation purposes.
Public liability insurance is with in accordance of the insurance laws of the country. Customer may inquire for additional information of the benefits, conditions and acceptance at the time of rental.
Additional Fees
Credit Holds
For authorization hold limits, please see the following topics:
At time of pickup, all drivers must present a valid driver's license in their name (see "Driver's License Requirements" section for complete details).
- If the driver's license is not issued from the U.S., then the renter must also present a valid passport or Canadian enhanced license and a travel itinerary showing proof of return to the resident country.
- If the country of residence on the renter's credentials does not match the country indicated on the reservation, the rental rate will change.
- You may be asked to sign a driving record addendum or be subject to a computerized Department of Motor Vehicles check. All drivers must have a safe driving record or Budget reserves the right to deny the rental.
At time of pickup, renter must present one of the following credentials:
- A valid credit card in the renter's name. See the "Credit Card Policies" section for complete details.
- A valid debit card in the renter's name (at participating locations). If using a debit card, additional documentation may be required. See the "Debit Card Policies" section for complete details.
Note: A prepaid, loadable charge card or gift card is not an acceptable credential.
When using some offer codes, you must provide association, corporate, or government credentials to prove eligibility for the special rate/benefit.
Keep your reservation confirmation number because it is necessary for modification, cancellation or refund requests.
Once your scheduled pick-up time passes, reservation changes cannot be made online.
Opt-in
Budget Mobile Notifications is a standard rated subscription alert service providing time-sensitive mobile alerts and MMS to customers that include updates to the customer's current and upcoming rentals, and information about claims or inquiries relating to past rentals. By providing your phone number you agree to receive text messages, including text messages sent by an automatic telephone dialing system ("ATDS"), from us and our service partners regarding your rental. Messaging frequency varies based on customer journey. We will not use an ATDS to send you texts for marketing purposes unless we receive your prior express written consent. You are not required to provide consent in order to purchase any of our goods or services.
Opt-out
To Opt-Out of marketing text messages text "STOP" from your mobile device in response to a marketing text message. You can also manage your preferences to receive marketing text messages by updating your Budget profile at Budget.com. Simply select "No" from the SMS Notifications option in the communication preference section of your profile.
Help
To get help, text "HELP" in response to a text message or email custserv@budget.com or call 1-800-621-2844.
Carriers Supported (U.S. only)
AT&T, Sprint, T-Mobile®, Verizon Wireless, Virgin Mobile USA, U.S. Cellular®, Metro PCS, ACS Wireless, All West Wireless, Bluegrass, Boost USA, Cambridge Telecom, Cellcom, Cellular South, Centennial, Cincinnati Bell, Cricket Communications, Cellular One of East Central Illinois, Appalachian Wireless, Farmer's Mutual Telephone Company, General Communications, Golden State Cellular, PC Management, Inland Cellular, Illinois Valley Cellular, Nex-Tech Wireless, Nucla-Naturita, nTelos, Revol, Silver Star PCS (Gold Star), Snake River PCS, South Central, Syringa, Thumb Cellular, UBET Wireless, Unicel, United Wireless, and West Central Wireless.
*T-Mobile is not liable for delayed or undelivered messages
Carriers Supported (Canada only)
Aliant Mobility, Bell Mobility, Eastlink, Fido, Mobilicity, MTS, NorthernTel Mobility, Public Mobile, Rogers Wireless, SaskTel Mobility, Télébec Mobilité, TELUS Mobility, Vidéotron, Virgin Mobile Canada, WIND Mobile
Complete Terms and Conditions & Privacy Policy:
Warranty
Budget will not be liable for any delays in the receipt of any SMS messages connected with our SMS Gateway. Delivery of SMS messages is subject to effective transmission from your wireless service provider/network operator.
Privacy
We will only use your information to provide you the services you request and as set forth in our privacy notice which can be found at www.budget.com/privacy.
Fee
Budget does not charge a fee for text messaging service. Standard messaging and data rates may apply, we are not responsible for any charges from a person's service provider that may result from us providing this service. Budget assumes no responsibility for charges incurred by signing up for this text messaging service. Any text messaging fees that you incur will be billed on your individual mobile provider bill.
Towing is not permitted. Vehicles cannot be used to tow or push anything. A trailer hitch cannot be installed on the vehicles.
Canada:
Vehicles may be driven into Canada with no restrictions. The rental counter must be notified at the time of the rental that you plan to drive into Canada so the location can provide a copy of the "Canadian Non-Resident Insurance Card" or you may download the card here (provided at no cost). Based on availability, one-way rentals may be allowed to some Canada cities.
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Mexico: Vehicles rented at this location are not allowed to travel into Mexico.
Vehicles at this location can be driven throughout the continental U.S. with no restrictions. Based on availability, one-way rentals may be allowed to some U.S. cities.
E-TOLL COLLECTION DEVICE AVAILABILITY
TOLL PAYMENT TAG PASS
You are responsible for payment of all tolls incurred during the rental period. We offer an optional service called e-toll that allows customers to use electronic toll lanes on highways, bridges, tunnels, and other tolled passages. All vehicles are pre-equipped to electronically process tolls. If you do not pay cash for tolls, you automatically opt into our e-toll service to which you agree to pay us or our toll program administrator with whom we will share your credit card/debit information for all tolls incurred during your rental and all related fees, charges, and penalties. The e-toll fees may take 4-8 weeks after the rental to be billed to your credit card/debit card on file.
E-TOLL SERVICE CONVENIENCE FEES
Additional Notes
All toll charges incurred will be paid at the maximum prevailing non-discounted or cash rates posted by the toll authority.
NO service charges will apply if e-Toll is NOT USED during the rental duration.
E-TOLL UNLIMITED
Available at participating locations in the following states: California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Oklahoma, Ohio, Pennsylvania, Rhode Island, Texas, Vermont, Washington, and West Virginia.
If you use the unlimited E-Toll service, all cost of tolls and convenience Fees are included. For this service, you pay a flat fee of $10.99 up to $23.99 USD per each day of the rental period, regardless of whether or not you incur any tolls, or a flat fee of $54.95 up to $119.95 USD per week. E-toll unlimited must be purchased at the beginning of the rental.
OPTING OUT OF E-TOLL
If you do not choose e-toll unlimited at the time of rental, you may avoid the standard e-toll fees on any given day during the term of the rental if you ensure the transponder shield box is in the "closed" position and you pay cash for all tolls, use your own adequately funded, properly mounted and compatible electronic toll device to pay for all tolls, or pay the toll authority directly and follow the toll authority rules and requirements.
For more information on tolling, please visit budget.com/etoll or check at the time of rental.